Careers at Grounded

Job Areas:

• Competitive landscape mapping in new markets - East Africa, MENA, Europe, and USA - including financial and strategic assessments.
• Scoping logistics processes & partners - optimization, duties, etc.
• Developing Costing tools and analysis— landed cost, RRP in new markets.
• Distributor evaluation - margins, performance metrics, standardized contracts.
• Product performance mapping — looking at best sellers across our 100 SKUs and assessing product-market fit and pricing in new markets.
• Networking and researching - online, and phone calls/meetings to build relationships and insights to address critical questions.

Job Areas:

• Expert in Google Suite (Sheets, Slides, Docs).
• Expert in data analysis and financial planning concepts in excel, building financial models a plus - Google Sheets/Excel.
• Proficient in creating Slides/Decks for business presentations.
• Experience in e-commerce, manufacturing, and distribution a plus.
• Excellent research skills.
• Good phone and interpersonal skills to set up interviews, meetings with clear agendas, note taking for actions/recommendations.
• Writing for a business audience - clear, concise, recommendation-focused writing (not academic style) for decision-makers.

Technical Skills:

• Highly organized - can use tools systematically, and accurately. Can track open action items and tasks and stick to deadlines.
• Proactive communicator - pushing updates to team members' needs, and clearly outlining plans, decision points. Using correct mediums (what’s app, phone call, email, task software).
• Problem Solver - proactively identifying issues or challenges, and quickly developing potential solutions to drive decision-making.
• GSD - Get Stuff Done - efficiently manages time and can prioritize between many competing priorities sometimes with little oversight.

go to method of application »

Job Summary:

• As the Sales Lead for B2B channels, you will play a pivotal role in achieving our sales targets and developing long-term business relationships with lodges, hotels, and restaurants. You will be responsible for generating new leads, nurturing existing accounts, and promoting our product portfolio to meet the specific cleaning and sustainability requirements of our customers. The successful candidate will possess exceptional sales skills, industry knowledge, and a passion for delivering outstanding customer service.

Responsibilities:
Strategy

• Develop and implement a comprehensive sales strategy to drive revenue growth within the B2B hospitality sector.
• Conduct market research to stay abreast of industry trends, competitor activities, and customer needs, leveraging this information to adapt sales strategies and product offerings accordingly.
• Negotiate and finalize sales agreements, contracts, and pricing terms, ensuring they align with company guidelines and profitability targets.

Sales Skills, Relationship Building & Training

• Identify, target, and engage with key decision-makers in lodges, hotels, and restaurants to generate new leads and convert them into long-term customers.
• Build and maintain strong relationships with existing customers, understanding their evolving requirements, and providing personalized support and recommendations.
• Targeting tailored messages and comms to management and users.
• Deliver compelling sales presentations, product demonstrations, and training sessions to key stakeholders, effectively showcasing the value and benefits of our cleaning products.
• Represent the company at trade shows, conferences, and industry events to expand brand visibility, network with potential customers, and stay updated on industry developments.

Targets

• Provide accurate sales forecasts, reports, and market insights to senior management, contributing to strategic decision-making and resource allocation.
• Achieve set revenue targets, and brainstorm tactics to reach targets consistently
• Get paid!

Collaboration

• Collaborate closely with the marketing team to create impactful sales collateral, promotional materials, and digital campaigns targeting the hospitality sector.
• Collaborate with cross-functional teams, including operations and customer service, to ensure seamless order processing, timely delivery, and exceptional post-sales support.
• Scope product opportunities for B2B customers - including custom formulations, products, packaging etc.

Management

• Collaborate with cross-functional teams, including operations and customer service, to ensure seamless order processing, timely delivery, and exceptional post-sales support.
• Manage sales representative to ensure end to end customer service and sales channel growth

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field is preferred.
• Proven track record of successful B2B sales experience in the hospitality industry, preferably within the cleaning or sanitation sector. Proven ability to close long term deals, and contracts with business customers.
• Or - experience on operations, procurement within a hospitality player
• Strong understanding of the unique challenges, regulations, and cleaning standards in the lodge, hotel, and restaurant industry.
• Excellent communication, negotiation, and presentation skills, with the ability to articulate complex concepts clearly and confidently.
• Self-motivated and results-driven individual with a proven ability to meet and exceed sales targets.
• Demonstrated ability to build and maintain strong customer relationships, with a focus on exceptional customer service.
• Strategic thinker with a keen market sense, able to identify and capitalize on business opportunities.
• Ability to connect with the Grounded story, natural production processes and product ethos to support new product development, and opportunity sizing.
• Proficiency in CRM software and other sales tools to effectively manage customer relationships and sales pipelines.
• Flexibility to travel frequently to meet with customers, attend industry events, and visit regional offices as required.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines

go to method of application »

Job Description:

• The Business Operations Manager will be responsible for ultimately ensuring sales are operationalized. We are looking for a very organized superstar who can use systems developed to track many moving pieces, and drive teams toward decision-making and problem-solving. This person will need to ensure SOPs are followed, KPIs are tracked, and the team has clear daily management.
• In addition, this person needs to work with other department heads to collect information needed to make decisions. Candidates need to be creative thinkers, with strong ownership and independent drive to anticipate challenges and needs and tackle them head-on.

Job Areas:

• Manage a team of 3-4 across fulfillment, order processing, logistics.
• Manage all incoming order processing across various sales channels (website, retail, b2B). a.Timely communicationCorrect use of systems, tools, software c.Proactive internal problem solving
• Own our inventory analysis and planning - lead stock planning analysis and decision making with production and sales teams
• Manage the daily functioning of the administrative side of the office, including reception area & factory walk ins walk-ins
• Lead all logistics for Grounded, including our own vehicles and service providers (3rd party, or bodas, etc). Manage accounting/accountability systems - accounts receivable, booking in payments, returns

processes, delivery notes.
Technical Skills

• 3+ years of experience including people management preferably with experience in operations in e-commerce, manufacturing, or distribution.
• Strong data and analytics skills - fluency in Google Sheets, and BI / data visualization tools like Airtable. Familiarity with the Zoho suite is a plus. Knowledge of SQL is strongly preferred but not required.
• Familiarity with e-commerce, accounting systems- eg, Zoho Suite, woocommerce

Soft Skills

• Entrepreneurial Self-Starter - thrives in a fast-moving environment and is capable of independently seeking information, marshaling resources, and delivering results without waiting for direction (Get Stuff Done).
• Highly organized - can use tools systematically, and accurately. Can track open action items and tasks and stick to deadlines.
• Proactive communicator - pushing updates to team member's needs, and clearly outlining plans and decision points. Using correct communications mediums (WhatsApp, phone call, email, task software)
• Problem Solver - proactively identifying issues or challenges, and quickly developing potential solutions to drive decision-making.
• Team builder - Needs to effectively work with all department heads to ensure smooth operations (production, procurement, finance, sales, marketing), and manage a team towards set KPIs.
• Customer Service Mentality - Supports internal and external customers to sell more products, and get paid!