Careers at Harleys Limited

The successful candidate will be responsible for driving sales performance, building strong customer relationships, and promoting Harley’s dermocosmetics portfolio across pharmacies, dermatology clinics, hospitals and beauty retail partners.

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The successful candidate will be responsible for driving sales performance, building strong customer relationships, and promoting Harley’s dermocosmetics portfolio across pharmacies, dermatology clinics, hospitals and beauty retail partners.

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KEY RESPONSIBILITIES

• Marketing: Analyse tenders to understand requirements and use insights to benefit the company. Develop and align buying processes for each account. Map therapeutic needs of key accounts to identify gaps and opportunities. Lead communication with institutions during currency fluctuations to manage price adjustments while retaining clients. Collect and report key sales data to support decision-making.
• Market Monitoring: Conduct market research to determine market requirements for existing and future products. Track and evaluate competitors’ marketing activities. Analyse the market trends, product performance and oversee the launch of new products.
• Customer Relationship and Management: Stay informed about new trends in Marketing and Communication as well as maintain strong customer service relationships.
• Service Excellence: Attend to specific needs of internal and external customers as well as third parties and ensure requests are addressed promptly and in line with service standards. Ensure service levels meet expectations and report any issues affecting performance to management. Collaborate with management on service excellence initiatives.
• Compliance: Ensure adherence to all relevant company policies, procedures and governance frameworks.
• Reporting: Maintain accurate records of service and maintenance activities using the appropriate systems and provide timely reports as required.
• Adaptability and General Support: Demonstrate initiative, resilience and a proactive mindset. Embrace change and support additional responsibilities in finance or accounting as may be assigned by management in line with evolving business needs.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Science-related course.
• Minimum of 5 years of experience in pharmaceuticals sales and marketing, with at least 2 years in institutions or key accounts.
• Solid knowledge of key institutions within the sector.
• Proven experience in marketing functions, with strong analytical reporting, presentation and business review skills.
• Excellent written and verbal communication skills, with the ability to engage stakeholders professionally and resolve issues collaboratively.
• High level of integrity, discretion with customers’ data, and the ability to manage competing priorities while maintaining accuracy and meeting deadlines in a fast-paced environment.

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KEY RESPONSIBILITIES

• Quotation Management: Prepare, process and submit quotations accurately by reviewing prices on dashboards, sourcing non-stock items from suppliers and referencing previous quotes to maintain competitive pricing trends.
• Order Processing: Follow up on customer orders, monitor the movement of goods and ensure timely delivery to the Kits Store. Coordinate with the Purchasing Department for non-available items and ensure proper documentation of Local Purchase Orders (LPOs).
• Operational Support: Assist the Quotations Manager in managing sales administration, operational performance reporting and streamlining the processes and systems to enhance efficiency and customer satisfaction.
• Compliance and Quality: Implement and adhere to approved standard operating procedures, company policies and the quality management system requirements to maintain operational excellence.
• Coordination and Communication: Facilitate effective communication and collaboration among departments, suppliers and the Head of Department to address issues promptly and ensure smooth workflow.
• Reporting and Documentation: Ensure timely submission of quotations in line with customer requirements, including correct formats, currencies and tax considerations. Maintain accurate records of all quotations, orders and related correspondence.
• Continuous Improvement: Support initiatives to improve quotation turnaround time, operational effectiveness and overall customer experience by identifying areas for process optimization.

QUALIFICATIONS & EXPERIENCE

• Diploma in Pharmacy or any Science-related field.
• A minimum of 2 years of experience in a similar role.
• Proven experience in pharmaceutical product sales.
• Supplier knowledge, familiarity with pharmaceutical suppliers and procurement processes.
• Strong communication and negotiation skills to drive sales.
• Attention to detail and ability to provide accurate cost effective quotations. Working knowledge of systems i.e., SAP, Sage, NetSuite.
• Excellent analytical and problem-solving skills.
• Excellent writing, communication and presentation skills.