Careers at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Develop and execute strategy and road map for card products.
• Lead an end to end Product Development process from ideation to launch.
• Liaise with marketing teams and customer service to develop go to market strategies and support campaigns to increase product adoption.
• Establish and maintain partnerships with key stakeholders such as payment networks (Visa, Mastercard), processors, and technology vendors.
• Negotiate contracts and manage relationships with card manufacturers, payment gateways, and other third-party providers.
• Provide support in Driving all Card issuing projects to ensure timely implementation and shorten go to-market duration. 
• Monitor and improve the customer journey for card holders ensuring optimal experience across all bank Channels

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Key Responsibilities

• Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.  
• Explaining the features of the products to prospective customers in line with the product's specifications and treating customers fairly. 
• Guiding customers on how to complete applications for the respective product they wish to purchase.  
• Reviewing of the application and documentation provided by the customer to confirm accuracy.  
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.  
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.  
• Prospecting customers for any other Bank products suitable for their needs.  
• Ensuring safe custody of customer documents under their care.  
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager.  
• Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

The Person

For the above position, the successful applicant should have the following: 

• Be a graduate of a recognized university.
•  Have 2 years’ working experience in Sales.
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Can meet stringent targets within defined deadlines

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KEY RESPONSIBILITIES

• Support the Group Technology Strategic Planning and Consolidation Processes; overall liaison of template dissemination, engagement meetings, collation and presentation.
• Cascade of approved Technology plan and monthly reviews against plan.
• Assist with input to prepare Performance and Strategy papers to respective governance bodies.
• Provide management of the overall technology strategy execution, working in conjunction with responsible unit leaders and the subsidiaries.
• Support goal setting and own accepting any revisions or changes to the goals or the plans that support achieving the goals.
• Support strategic initiatives validation, sizing and tracking at unit and subsidiary level.
• Provide support on an on-going basis, the performance management of work stream sponsors, leads and initiative owners on the successful execution of the technology strategy.

DAILY RESPONSIBILITIES: 

• Track and measure KPI’s and monthly, quarterly, yearly achievement against agreed KPI’s.
• Regularly engage with the technology units to review operational performance and system stability for all systems in use.
• Preparing of performance management packs for business directors, units heads 
• Providing performance commentary and insights, risks and opportunities to budgets to set targets
• Interpreting data for the purpose of determining the root causes of past performance, costing and operational performance to inform recommendations and decision making

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

• Bachelors degree in Information Technology or Business related field RQ
• Master’s Degree
• Masters in Business Adminitration AA

EXPERIENCE

• 5 years working experience
• 3 years' experience in Financial Analysis & performance management
• 3 years Experience in Data Analytics tools (e.g., EDWH, SQL, SAP BI, Power BI)
• 2 years experience in Stakeholder Management