Careers at Kingdom Bank Limited

Kingdom Bank is looking for an RM Digital to grow digital and agency-banking adoption among women customers. You will improve end-to-end customer journeys and use sex-disaggregated data to understand customer needs, guide innovation and deliver inclusive, secure and measurable digital solutions. The role supports the Bank’s shift from physical to increasingly digital onboarding and service journeys for women.

Responsibilities

• Digital growth and activation: Set adoption and usage plans for mobile, internet, cards, merchant payments, agency banking and other self-service channels. Coordinate secure onboarding, assisted-digital support, education, campaigns and reactivation of inactive users. Track registration, repeat use, transaction value, digital revenue and cost-to-serve.
• Women-centred journey design: Map priority journeys from discovery and onboarding to credit, servicing, repayment and complaints. Identify friction around documentation, device access, connectivity, language, privacy and fraud exposure. Work with Product, Technology, Operations, Risk and Compliance to turn customer needs into clear requirements. Coordinate user testing, rollout readiness and post-launch reviews.
• Gender data and insight: Build governed sex-disaggregated dashboards covering customers, lending, deposits, channel use, complaints and outcomes. Use funnel, cohort and behavioural analysis to identify underserved groups and opportunities.
• Digital innovation: Assess digital, fintech, alternative-data and embedded-finance opportunities. Prepare business cases, coordinate pilots and measure their impact, then scale what works.
• Digital trust and customer protection: Partner with Fraud, Cybersecurity, Risk, Compliance and Data Privacy teams. Develop digital-safety and fraud-awareness content for customers, agents, partners and branches.
• Capability building: Train branches, agents and partners on secure onboarding and digital support. Maintain the Women Banking digital roadmap and governance reporting.

Qualifications

• Bachelor’s degree in business, information systems, digital finance, data analytics or a related field.
• At least 5 years’ experience in digital banking, channel management, product management, customer experience or analytics.
• Working knowledge of digital payments, agency banking, data governance, cybersecurity and customer protection.

go to method of application »

Kingdom Bank is looking for an RM Partnership to build and manage a productive ecosystem of strategic partners, referral sources and sector forums. The role expands access, generates qualified opportunities and delivers measurable commercial and customer value for women and women-led enterprises.

Responsibilities

• Ecosystem strategy and partner origination: Map priority sectors, value chains and women-entrepreneur ecosystems, and maintain a risk-rated partnership pipeline. Originate relationships with associations, corporates, aggregators, fintechs, insurers, development partners, government agencies, incubators, employers, professional bodies, Chamas/SACCOs and market-access platforms. Prepare value propositions and business cases covering customer need, economics, lead potential, risks and expected impact.
• Due diligence and governance: Coordinate commercial, legal, compliance, procurement, data-privacy and operational due diligence. Define referral rules, customer consent, service levels, data-sharing controls and exit provisions. Maintain signed agreements, partner records and governance calendars.
• Partner activation and referrals: Develop joint activation plans covering women forums, financial education, campaigns and value-chain events. Route consented, qualified leads to branches and track each one through the funnel. Equip regions and branches with partner briefs, referral protocols and engagement calendars.
• Relationship management: Maintain senior partner relationships and run quarterly business reviews. Identify opportunities to deepen partner-linked customers through finance, payments, insurance, digital services and non-financial support.
• Performance and learning: Measure partner productivity, lead conversion, customer reach, cost and return on partnership investment. Recommend whether to scale, remediate or exit partnerships. Share market trends and customer insights with Product, Sales and Digital teams.

Qualifications

• Bachelor’s degree in business, marketing, finance, economics or a related field.
• At least 5 years’ experience in partnerships, business development, relationship management or financial services.
• Experience in commercial negotiation, stakeholder governance and pipeline management.

Working Conditions

• Frequent travel to branches, partner organisations, networking forums, conferences and ecosystem events across the country.
• Participation in stakeholder engagements outside normal working hours where required.
• Representing the Bank at women entrepreneurship, financial inclusion and partnership forums.
• Regular interaction with development partners, government agencies, business associations, corporates and NGOs.
• A high degree of confidentiality, professionalism and sound judgment when handling partnership agreements and commercial opportunities.

go to method of application »

Kingdom Bank is looking for an RM Product & Development to design and continuously improve relevant, profitable and inclusive financial and non-financial propositions for women customers. You will combine customer research, portfolio insight, product governance, capability building, marketing and ecosystem learning.

Responsibilities

• Customer segmentation and insight: Maintain actionable women-customer personas and sub-segments by business size, sector, life stage, geography and financial need. Conduct customer interviews, journey research, competitor reviews and sex-disaggregated portfolio analysis. Turn barriers and opportunities into clear product requirements.
• Proposition design and lifecycle management: Design inclusive financial and bundled propositions covering credit, deposits, payments, insurance, trade, investment and business services. Prepare concept papers and business cases. Coordinate approvals, testing, launch readiness and post-implementation reviews. Support clear pathways from entry-level offerings to larger facilities.
• Non-financial services and customer capability: Design tiered financial capability, business-management, mentoring, networking and market-access programmes. Integrate these into customer journeys and measure participation, satisfaction and banking outcomes. Build scalable delivery partnerships and digital learning options.
• Campaigns, brand and branch enablement: Develop campaign briefs, value propositions and sales aids with Marketing, Sales, Digital and Partnerships. Train and certify branch teams on product features, eligibility and responsible selling. Support Bank visibility through women’s stories, business insights and customer networks.
• Product performance and pricing: Track uptake, balances, margin, cost-to-serve, complaints and retention. Recommend pricing, process or policy changes, and the refresh, redesign or discontinuation of underperforming products.
• Governance and responsible design: Embed accessibility, transparent disclosure, fair value, privacy and suitability in product design. Document lessons from pilots and launches.

Qualifications

• Bachelor’s degree in business, finance, marketing, economics or a related field.
• At least 5 years’ experience in product management, proposition development, research, marketing or banking.
• Working knowledge of credit, pricing, product governance and customer-experience principles.

Working Conditions

• Frequent engagement with cross-functional teams including ICT, Operations, Risk, Compliance, Finance, Marketing and Business Development.
• Periodic travel to branches and customer engagements to gather market intelligence and validate product concepts.
• Participation in product launches, testing, training sessions and stakeholder workshops.
• Occasional work outside normal hours during product implementation, system upgrades and user acceptance testing.
• A high level of confidentiality when handling product information, pricing models and business cases.
• Ability to coordinate multiple projects at once while meeting strict timelines and quality standards.

go to method of application »

Kingdom Bank is looking for an RM Sales to drive profitable Women Banking sales across regions and branches. You will build a disciplined pipeline, coach conversion, deepen priority-client relationships and ensure sustainable portfolio growth, customer value and quality. Branches retain primary customer ownership and execution.

Responsibilities

• Sales planning and pipeline governance: Translate the segment plan into regional and branch targets for acquisition, active customers, deposits, quality lending, fee income and product holding. Maintain a stage-based sales pipeline and run weekly funnel reviews. Coordinate campaigns, calling plans and activations with Partnerships, Product, Digital and Marketing.
• Branch enablement: Conduct branch and regional performance reviews and agree recovery plans. Coach bankers in needs-based selling, women-centred conversations, lead management, product bundling and responsible sales conduct. Provide tools, scripts and opportunity lists, and share winning practices across regions.
• Acquisition, deepening and retention: Drive new-to-bank acquisition and activation of women customers and women-led enterprises. Deepen relationships through deposits, payments, lending, insurance, digital services and non-financial support. Coordinate retention, dormancy reduction and win-back.
• Credit conversion and portfolio quality: Improve application quality and track applications from lead to disbursement. Fast-track approved-but-undisbursed cases and reduce avoidable deferrals. Monitor early-warning indicators, arrears and covenants, and coordinate preventive action.
• Customer experience and sales controls: Ensure KYC, pricing, disclosure, consent, suitability and documentation standards are met. Monitor complaints, turnaround times and drop-offs, and address gender-specific barriers.
• Performance insight: Analyse branch productivity, funnel leakage and campaign results, and share frontline customer insight with Product, Digital and Partnerships.

Qualifications

• Bachelor’s degree in business, finance, marketing or a related field.
• At least 5 years’ experience in banking sales, relationship management or branch/business development.
• Demonstrated experience in pipeline management, credit origination and portfolio growth.

Working Conditions

• Frequent travel to branches and regional offices to drive sales performance.
• Regular customer visits for acquisition, business reviews and pipeline development.
• Participation in sales campaigns, exhibitions, networking forums and customer events.
• Occasional work outside normal hours during customer events and activations.
• A high level of professionalism and confidentiality when handling customer and business information.
• Championing digital banking adoption and alternative channel use among Women Banking customers.