Careers at Kingdom Sacco

JOB PURPOSE:

Reporting to the GM, the HR and Admin Team Lead will implement Human Resource and Administration policies and procedures that include recruitment and selection, learning and development, compensation and benefits, employees’ discipline and General Office Administration among others.

DUTIES AND RESPONSIBILITIES

HR FUNCTIONS

• Coordinate and support in all HR functions including and not limited to recruitment, compensation and benefits, learning and development, HR audits, payroll management, separation, employee discipline, record keeping, on-boarding / induction, and employee welfare.
• Development and implementation of policies and procedures and create staff awareness.
• Manage the performance management system by implementing the policies and strategies to create a performance-driven culture in the society.
• Implement the reward, incentives and sanctions policies and strategies.
• Chair Health and Safety committee meetings and ensure that risk assessments are in place and that recommendations are implemented.
• Providing advisory and support services to managers in people management matters including; leave, illness, conflict resolutions, disciplinary issues, Counselling, welfare and safety.
• Advise management on the legal and other implications resulting from HR-related decisions.
• Perform training needs analysis to identify the skills gaps and recommend the appropriate training. 
• Spearhead the quarterly appraisal process by participating in the performance meetings or discussions, profiling and ensuring that the appraisal documents are signed by the line manager and the staff each has an output performance letter before handing them over to the HR office for filling.
• Ensure timely preparation and submission of accurate HR & Administrative reports and budgets on a weekly, monthly, annual or adhoc as may be required.

Administration Functions

• Provide logistics support to workshops and office meetings by facilitating all booking arrangements.
• Collaborate with the cleaning service provider to ensure cleanliness and fumigation of the offices.
• Coordinate the planning and management of visitors, for Nairobi Office.
• Maintain staff and administration files in an organized manner.
• Manage office space, ensure that all health and safety measures are implemented, communicated and monitored.
• Manage correspondences to and from partners.
• Maintain register of various annual and bi-annual – physical and digital renewals, and ensure they are done within timelines.
• Manage bookings of shared facilities like board room and meeting rooms.
• Participate in the negotiation and procurement of office services and supplies in line with the procurement policy and processes, receive deliveries from suppliers and keep accurate records.
• Maintain the office store and ensure proper supply of stationery stock, office supplies for office use.
• Maintain the assets register in liaison with the Finance Department.
• Manage insurance provision for the work-force, furniture and equipment.

Other Roles

• Set very clear targets for your function every year start and have it signed off.
• Objectively review own performance every quarter with the GM against agreed-upon objectives and competencies, sign-off the performance tool and proactively seek feedback.
• Advise the GM on new trends within HR & Admin space to ensure he / she is abreast of the environment and makes informed decisions.
• Execute your assigned roles within stipulated timelines to maintain the defined TAT for your functions.
• Execute your roles to ensure that all legal, regulatory ordinances, codes and policy obligations for the county and national authorities including SASRA, Data Protection and other relevant authorities are adhered to.
• Objectively engage with Departmental heads to receive their views and give your advice on matters that relate to HR & Admin.
• Assume other special activities and responsibilities from time to time as assigned by the GM.

Qualifications & Competencies

• Bachelor’s degree in any of the following disciplines: – Human Resource Management / Development, Business Administration, or equivalent qualifications from a recognized institution;
• Member of the Institute of Human Resource Management (IHRM).  (Kenya) with a Valid practicing certificate;
• Minimum 3 years of relevant professional experience.
• Ability to multi-task, prioritize and pay attention to detail.
• Hands-on experience in implementing and maintaining office systems and procedures.
• Exceptional customer service skills, including interpersonal skills and communication skills.
• Be informed and keep up to date with the Kenyan Labor laws.
• Work to improve communication, cooperation and planning in the Human Resources Office.
• Use discretion and maintain confidentiality at all times.

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JOB PURPOSE:

Reporting to the Business Development Manager (BDM), the Business Development Officer (BDO) will undertake Business Development at the branch office. The Business Development Officer will create and plan business impact and development initiatives through member registration and relationship building by understanding the desirable qualities of the targeted groups and offering them the appropriate products and services.

KEY RESPONSIBILITIES:

Business Development functions

• In charge of business growth in the region to achieve the agreed set targets.
• Planning, organizing and attending/participating in educational forums to create awareness to the members, youth, churches, Pastors, Groups/House leaders, individual and corporate members to convert them as customers for the Kingdom Sacco.
• Mobilizing deposits from the members to increase liquidity.
• Coordinating the society’s community development initiatives as shall be communicated from time to time.
• Identifying the market segments to be targeted, register members and recommend appropriate strategies for outreaches.
• Ensuring that brand visibility of Kingdom Sacco is well enhanced.
• Identifying cross-selling opportunities at any point of customer interaction and seek to sign them up for Sacco products and services.
• Providing summarized weekly and monthly reports and updates on all business development activities and their outcomes.
• Attending and participating regular operations meetings and providing weekly and monthly reports for use by the management to make decisions.

Credit functions

• Receiving loan applications, verifying completeness and accuracy of the same. Appraise and providing recommendations to the credit department.
• Providing reports for consideration regarding loan rescheduling, restructuring and negotiation proposals from members.
• Actively monitor the performance of the loans at the branch level and following the repayment schedule.
• Scrutinizing delinquent accounts and implementing recovery measures after necessary notices to members as per Sacco procedures.
• Conducting approved member and field visits to monitor project/ Business performance and to determine the member’s financial position in meeting new or ongoing loan repayment obligations.

Operational functions​​​​​​​

• Delivering personalized, effective and quality customer service through the whole process of membership registration.
• Supporting members to form groups/houses, allocating new members to groups /houses and spear heading member education for group management by attending their meetings as well as communicating the benefit they will derive from a group outfit.
• Preparing branch budgets in line with the work plan and submit to the BDM by June for decision making.
• Executing customer transactional needs and requests including change of static data, standing order maintenance, outward cheque processing, exit processing and other account operation needs.
• Responding to customer enquiries and providing requisite responses and solutions or re-directing their queries appropriately.
• Cultivating working relationships with members by attending to their needs; loan enquiries, loan restructuring and guiding them to select appropriate credit products.

Administration functions

• Identifying projects and opportunities for members by talking to members to understand their needs and conducting due diligence on the proposed projects and recommending for management’s consideration.
• Every quarter, undertake a performance appraisal process with the Business Development Team leader and sign the performance tool and proactively seek feedback.
• Planning and organising communication messages and emails for promotional, marketing, updates etc to members.
• In-charge of the overall branch Business development, Credit, Operation and Administration functions.

Performing other related activities as may be directed by the BDM.

QUALIFICATIONS AND COMPETENCIES:

• Bachelor’s Degree /Higher Diploma in Business, Marketing and related fields.
• A minimum of three (3) years of progressive experience in a similar role within the financial services sector.
• Excellent customer service.
• Strong Analytical skills.
• Time management skills.
• Excellent communication, documentation and report writing skills.
• High integrity and ethical character.
• Proficiency in computer systems and Ms Office applications.