Careers at Minet Kenya

Purpose for the Job

To support all business development opportunities and related requests including issuing competitive quotations, RFQs and champion retention of the new medical business within the Retail & SME Division by offering seamless sales operations support in line with the Retail & SME Medical strategy. Organically grow the existing medical book by using the available digital platforms and other distribution lines.

Duties and Responsiblities

• Coordinate the preparation and submission of competitive medical quotation proposals in response to client requirements
• Liaising with the relevant IPF issuing parties, medical carriers and clients to ensure our new clients receive timely and accurate premium financing
• Champion centralization of medical quotation issuance for the division including automation of the binder medical product quotations
• Delivery of RFQs in liaison with the Tender Team, handling of new customer calls, walk in clients’ medical enquiries, follow-up on submitted RFQs in liaison with the business development team
• New business weekly reporting including analysis on issued quotations, conversion rate, won & lost opportunities as well as key outcomes and areas of improvement and updating for new business success
• Prepare and maintain digital and direct medical leads report both from our digital platforms and from Minet Staff
• Champion medical product training within the entire division and Minet Staff, conduct member education within SMEs, and organize quarterly member education webinars per carrier to the retail medical clients
• Support the business development and medical retention teams in executing sales strategies to achieve revenue targets
• Collaborate with internal stakeholders, including medical underwriters and legal teams, to ensure RFQs and client SLAs submissions meet regulatory and company standards
• Respond to all retail and SME medical incoming calls, letters, emails from clients/brokers within set TAT's and attend to walk in clients promptly and professionally
• Ensure all issues complaints are promptly and proactively resolved

Key Result Areas

• At least 95% retention of the new medical business for Retail & SME
• 100% budget achievement of new medical business targets

​​​​​​​Key Competencies

• Communication – Speaks clearly and persuasively
• Systematic Reasoning – Recognises and clarifies problems
• Product Knowledge – Fair knowledge and understanding of medical insurance products
• Quality – Demonstrates accuracy and thoroughness
• Customer Service – Responds promptly to customer needs
• Teamwork – Able to work in a team set up to achieve team commitments
• Integrity – maintains an honest and professional approach in all dealings

​​​​​​​Knowledge And Skills Required

• At least 2 years of experience within a busy medical insurance environment
• Healthy knowledge of IT solutions and systems
• Strong analytical and research skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple tasks and meet tight deadlines.
• Strong attention to detail and organizational skills.

​​​​​​​Professional and Academic Qualifications

• Bachelor’s Degree in a Business-related field from a recognized university
• Certificate of proficiency in insurance
• Diploma in insurance (AIIK or ACII)
   

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Purpose for the Job

The job holder will be responsible for the operations of the end-to-end Bancassurance and SME back office and retention, including preparation of timely and accurate reconciliations, financial reports and credit control and administrative tasks, and safe keeping of records between Minet and its bancassurance partners.

Duties and Responsiblities

• Receipting of premiums received and allocating them to the relevant clients.
• Generating payment schedules and preparing payment memos to underwriters within agreed SLAs.
• Updating financial records and schedules daily and resolving any identified discrepancies.
• Preparing Weekly, Monthly, Quarterly and Annual business performance reports for performance tracking and timely decision-making.
• Preparing monthly financial reports and/or incidental business reports and assisting with year-end audits and other reviews (compliance assessments etc.) by providing relevant schedules and documents.
• Generating and sharing client statements and resolving any disputes raised.
• Provide recommendations for improving procedures and systems for initiating corrective actions.
• Regulatory reporting- preparing statements of business for filing with the Insurance Regulatory Authority within the set statutory deadlines.
• Maintaining a comprehensive filing system for all financial records and documents, including relevant backups of the same.
• Following up on IPF premium refunds from underwriters to ensure timely payments are made.
• Prepare purchase requisition forms for various Bank departmental needs and to ensure that the services delivered meet the specifications provided at the point of requisition.
• Track and monitor expenses incurred by the business and recommend cost-efficient business practices that may positively impact operational efficiency.
• Ensure high-end customer service and all queries are attended to as per the stipulated TAT & SLA.
• Offer superior service in customer engagements.
• Ensure compliance with both external and internal regulatory requirements and the approved Policy and Procedures Manual, Insurance Act (Cap 487), Insurance (Bancassurance) Regulations, 2020, and all other governing laws and regulations.
• Assist in identifying risks facing the business and recommend remedial actions that can be undertaken to mitigate the risks.
• Benchmarking with best practices and providing recommendations for improving procedures and systems for initiating corrective actions.
• Act as the risk champion for this unit within the division and update bancassurance & SME risk registers, business impact assessments and continuity plans.
• Any other duty as assigned by the supervisor from time to time.

Key Result Areas

• Business growth (commission income) as well as customer growth and retention.
• Credit control resulting in a quality premium book.
• Quality of service in customer engagement.
• Risk management in the sales cycle and in all business transactions.

Key Competencies

• Communication – Speaks clearly and persuasively.
• Systematic Reasoning – Recognises and clarifies problems.
• Product Knowledge – Fair knowledge and understanding of bancassurance processes.
• Quality – Demonstrates accuracy and thoroughness.
• Customer Service – Responds promptly to customer needs.
• Teamwork – Able to work in a team set up to achieve team commitments with Integrity.

Knowledge And Skills Required

• Healthy knowledge of IT solutions and systems.
• Numerical skills with proficiency in the use of Microsoft Excel.
• Experience with customer management, insurance/banking operations, and relationship management.
• Minimum of 5 years’ experience in a bancassurance intermediary/ insurance brokerage firm or a busy bank/insurance company.

Professional and Academic Qualifications

• A business/finance-related field degree from a recognized university.
• Certificate of Proficiency.
• Diploma in Insurance (AIIK or ACII).

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Purpose for the Job

• To drive new business revenue targets by generating new business premiums through various product lines including Motor, Medical, Life, Pensions, Professional Indemnity, Personal Accident, Home Insurance, and other relevant Retail and SME products in line with the Retail and SME divisional strategy.

Duties and Responsiblities

• Generate new business in line with agreed individual targets.  
• Identify, target and build new relationships with new potential clients for revenue growth.  
• Develop a credible pipeline of prospective clients and growth strategies that result in weekly, monthly and annual targets.  
• Be able to clearly articulate value propositions for prospective clients.  
• Identify, target, and penetrate niche markets and create awareness of retail Insurance products within the niche market.  
• Preparation of competent proposals/quotations/presentations to prospect clients.  
• Develop business growth strategies to help drive revenue growth.  
• Develop and sustain long-lasting relationships with customers.  
• Create targeted sales and marketing plans including activations within existing corporate clients to mine retail business.  
• Understand client needs and be able to tailor solutions to address them.  
• Participate in product development and creation of marketing collaterals to support targeted value propositions.  
• Develop a calendar for marketing campaigns in liaison with cross marketing teams.  
• Provide weekly and monthly production pipeline conversion reports.

Key Result Areas

• At least 100% achievement of the individual new business targets for Retail & SME.  
• At least 95% of retention of all new business introduced in the previous year.

Key Competencies

• Excellent Communication skills– Speaks clearly and persuasively.  
• Systematic Reasoning – Recognises and clarifies problems.  
• Product Knowledge – Fair knowledge and understanding of General, Life & Medical Insurance. 
• Quality – Demonstrates accuracy and thoroughness. 
• Customer Service – Responds promptly to customer needs.  
• Teamwork – Able to work in a team set up to achieve team commitments.  
• Integrity – Maintains an honest and professional approach in all dealings.

Knowledge And Skills Required

• A minimum of 4 years of experience in insurance sales.  
• Organizational and analytical skills.  
• Excellent Interpersonal and communication skills.  
• Flexibility and adaptability skills.  
• Healthy knowledge of IT solutions and systems.

Professional and Academic Qualifications

• Bachelor’s Degree in a Business-related field from a recognized university.  
• Diploma in insurance (AIIK or ACII).  
• Diploma in Marketing (CIM) will be an added advantage.

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Purpose for the Job

To retain the Retail & SME business by offering seamless service in line with the Retail & SME strategy. Organically grow the existing business in all Retail Insurance Lines including Motor, Medical, Life, Pensions, SME, GI, Home Insurance using the available Digital Solutions and other distribution lines in line with the Retail & SME budget.

Duties and Responsiblities

• Provide clients with the highest standard of service and handle all queries promptly.  
• Maintain regular engagements with clients and develop an intimate knowledge of their business.  
• Engage clients for renewal of policies at least 60 days to date of renewal.  
• Maintain an aggregate retention rate of at least 95%.  
• Ensure existing business organically grows by 40%.  
• Ensure that 75% of renewals are managed through the digital platforms.  
• Member education for clients upon renewal of policies.  
• Ensure a smooth customer journey for the digital renewal process.  
• Ensure retention business meets KYC documentation threshold.  
• Ensure retention business is in line with the cash and carry policy / credit authorization.  
• Identify new partnership opportunities for the Retail & SME division.  
• Maintain close working relationship with the Insurers.  
• Identify opportunities within existing business for purposes of selling Retail & SME products through digital sales solution and in line with the division’s targets.  
• Submit weekly retention reports & sales pipeline to the Head of Retention.  
• Perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise to balance the workload.

Key Result Areas

• At least 95% aggregate retention of the existing business for Retail & SME.  
• 40% of new business production from existing business and clients.

Key Competencies

• Communication & problem-solving skills – Speaks clearly and persuasively.  
• Systematic Reasoning – Recognises and clarifies problems.  
• Product Knowledge – Fair knowledge and understanding of general insurance products.  
• Quality – Demonstrates accuracy and thoroughness. 
• Customer Service – Responds promptly to customer needs.  
• Teamwork – Able to work in a team set up to achieve team commitments.  
• Integrity – Maintains an honest and professional approach in all dealings.

Knowledge And Skills Required

• Minimum of 3 years’ experience. Prior experience within an insurance brokerage firm will be an added advantage.  
• At least 3 years’ experience in retention and business development.
• Healthy knowledge of IT solutions and systems.

Professional and Academic Qualifications

• Bachelor’s Degree in a Business-related field from a recognized university.  
• Certificate of Proficiency in Insurance.  
• Diploma in Insurance (AIIK or ACII).