Careers at OYA Microcredit

Job Summary:

We are looking for a Finance Assistant to support our day-to-day transactions, including expenses and payroll.

Responsibilities:

• Update financial spreadsheets with daily transactions
• Prepare balance sheets
• Track and reconcile bank statements
• Create cost analysis reports (fixed and variable costs)
• Process tax payments
• Support monthly payroll and keep organized records
• Record accounts payable and accounts receivable
• Process invoices and follow up with clients, suppliers and partners as needed
• Provide administrative support during budget preparation
• Participate in quarterly and annual audits

Requirements and skills :

• Work experience as a Finance Assistant, Finance Officer or similar role
• Good knowledge of accounting and bookkeeping procedures
• Advanced MS Excel skills (creating spreadsheets and using financial functions)
• Familiarity with accounting software (e.g. QuickBooks)
• Organizational and time-management skills
• Attention to detail, with an ability to spot numerical errors
• BSc degree in Finance, Accounting or Economics
• At least 2years experience

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Job Summary:

We are looking for a skilled HR Officer who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.

Responsibilities:

• Support the development and implementation of HR initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Develop training and development programs
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance

Requirements and skills :

• Proven experience as HR officer, administrator or other HR position
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of labor laws and disciplinary procedures
• Proficient in MS Office; knowledge of HRMS is a plus
• Outstanding organizational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Strong ethics and reliability
• Education qualification is Diploma
• 2 years of experience

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Job Summary:

We are looking for a skilled HR Officer who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.

Responsibilities:

• Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements and skills :

• Recent university graduate
• Strong oral communication skills
• Extremely strong interpersonal skills
• Innate empathy and compassion to deliver world-class customer service
• Ability to operate under intense pressure
• Computer literacy and proficiency and experience in common software such as MS Word and Excel
• Strong analytical skill