Careers at Q-Sourcing Servtec Group

Job Summary

• To drive revenue growth, market expansion, and commercial strategy for the company’s solar and energy solutions business across Kenya. The role is responsible for leading high-performance sales operations, managing branch performance, building strategic partnerships, and positioning the company competitively within the evolving renewable energy market.
• The ideal candidate should possess strong experience in the solar and energy industry, demonstrate the ability to scale startup operations, manage geographically distributed teams, and deliver sustainable business growth in a competitive and rapidly changing market.

DUTIES & RESPONSIBILITIES:

Strategic Sales Leadership

• Develop and execute national sales strategies aligned with company growth objectives.
• Drive revenue growth across residential, commercial, industrial, and institutional solar segments.
• Identify emerging market opportunities, customer trends, and competitive positioning strategies.
• Lead pricing, market penetration, and customer acquisition initiatives.

Business Development & Market Expansion

• Establish strategic partnerships with developers, EPC contractors, distributors, SACCOs, NGOs, and corporate clients.
• Expand branch network and market footprint across key regions.
• Lead tendering and large commercial proposal development.
• Build strong relationships with regulators, industry stakeholders, and strategic clients.

Branch & Team Management

• Oversee branch sales performance and operational alignment.
• Set sales KPIs, performance targets, and growth forecasts.
• Mentor, coach, and manage branch managers and sales teams.
• Ensure consistent customer experience and operational standards across branches.

Startup & Operational Growth

• Drive structured processes suitable for scaling startup operations.
• Support development of sales systems, CRM usage, reporting dashboards, and operational controls.
• Collaborate with finance and operations teams to optimize margins, collections, and stock movement.

Customer Experience & Retention

• Strengthen customer satisfaction and after-sales engagement.
• Ensure timely issue resolution and service excellence.
• Develop customer retention and account growth strategies.

Reporting & Analytics

• Prepare commercial performance reports and sales forecasts.
• Analyze sales trends, customer behavior, and branch productivity.
• Utilize data and AI-driven insights to improve commercial decision-making.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Qualifications

• Bachelor’s degree in business, Sales & Marketing, Engineering, Renewable Energy, or related field.
• MBA or equivalent postgraduate qualification preferred.

Experience & Profile

• Minimum 5 years’ experience in sales leadership within the solar, renewable energy, or electrical solutions sector.
• Proven experience managing startup or high-growth business environments.
• Experience managing multiple branches or regional operations.
• Strong understanding of the Kenyan energy market and consumer behavior.
• Demonstrated ability to drive revenue growth and strategic partnerships.

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Key Functions/Key Expected Results;

• The Training & Marketing In-Charge will play a critical role in driving sales performance and brand growth by overseeing all sales training programs and marketing initiatives. This role requires a highly organized, tech-savvy, and people-oriented individual who can design impactful training systems, create compelling sales content, and effectively manage digital platforms to support business growth.
• This position sits at the intersection of sales, training, and digital marketing, ensuring that sales agents are well-equipped with the skills, tools, and messaging needed to succeed. This role requires someone who can command a room, inspire team action, and communicate with confidence

Key Responsibilities

Sales Training & Development

• Design, implement, and continuously improve structured sales training programs
• Develop onboarding training for new sales agents (IBOs/affiliates)
• Conduct regular physical and virtual training sessions (Zoom, workshops, field training)
• Build a training calendar/roster for all sales agents and team leaders
• Develop training materials: presentations, scripts, videos, and manuals

Marketing Presentations & Sales Enablement

• Lead and oversee company sales presentations (both physical and online)
• Ensure all presentations are aligned with company strategy and messaging
• Continuously refine pitch decks to match market trends and customer behavior
• Support leaders with presentation delivery skills and storytelling techniques

Content Creation & Brand Messaging

• Create high-quality sales and marketing content (videos, graphics, scripts) Translate product knowledge into simple, persuasive, and relatable content
• Develop content that drives engagement, conversions, and brand trust

Social Media & Digital Marketing Management

•  Manage and grow all company social media platforms (e.g. TikTok, Instagram,WhatsApp, Facebook)
•  Plan and execute a content calendar aligned with sales campaigns
•  Train sales agents on how to use social media for selling (digital selling skills)
•  Ensure sales teams effectively use digital platforms for prospecting and selling

Sales Team Collaboration & Leadership

• Support the sales team with coaching and mentorship
• Act as a bridge between management and the sales team

Key Qualifications & Requirements

Education & Experience

• Bachelor’s degree in marketing, Business Administration, ICT, or related field
• Proven experience in sales training, marketing, or digital marketing
• Experience in network marketing, affiliate marketing, or direct sales is a strong advantage

Skills & Competencies

• Strong presentation and public speaking skills
• Excellent content creation ability 
• High proficiency in computer applications (Microsoft Office, Excel, PowerPoint, and
• digital tools)
• Solid understanding of social media marketing and digital sales strategies
• Strong interpersonal and communication skills
• Ability to train, inspire, and influence people
• Analytical mindset (ability to track performance and improve results)

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Job Summary:

• The overall purpose of the job is to operate the plant’s powder machinery, ensure the machine runs smoothly, monitor the production of milk powder and ensure that production targets and quality is met by following the production plan and schedule. 

Key duties and responsibilities:

• Review the daily production plans and assess all material requirement with the Production In-Charge;
• Execute actual production on assigned production lines;
• Attend production shift meetings led by the Production In-Charge;
• Co-ordinate with Production Supervisors on production in regards toavailability of labor during shifts; 
• Monitor and report on production work in process, production efficiency, consumption, scrapping, waste, and all key production metrics and effectively implement corrective action for variances identified.
• Continuously check powder plant machinery and gather information about the functioning and maintenance requirement before the start of a new shift;
• Oversee duties performed by the packers and offer the necessary assistance;
• Implement all relevant food safety standards in thesection; 
• Monitor and record all applicable Critical Control Points (CCPs) Operational Prerequisite Programme(OPRPs), and Prerequisite Programme (PRPs) in the section; 
• Prepare and provide feedback to the Production Manager on process improvement ideas and support in the implementation of continuous improvement activities to optimizeresults and improve productivity; 
• Report on incidents, accidents, and non-conformity observations during a production shift;
• Ensure strict observation of standard operating procedures for production, operational, health, safety, and environment standards;
• Ensure that production line workers adhere to the company’s Environment, Health and Safety (EHS) standards and procedures including reporting of accidents or deliberate non-compliance of the same;
• Attend morning briefs of the production team;
• Attend and complete all assigned trainings provided periodically; and 
• Perform any other duties as may be assigned by the Production Supervisor.

Knowledge, experience and qualifications:

• Diploma in mechanical engineering/engineering from a recognized institution
• Minimum of 2 years’ experience in dry milk powder production

Technical & Behavioural competencies  

• Knowledge of machine operations
• Knowledge of dry milk powder production
• Analytical skills
• Manpower planning and management skill 
• Working knowledge of GMP requirements for food and dairy products and ensuring that UHT facilities and processes conform to GMP Standards.
• Familiar with Dairy Develop Authority’s (DDA) regulations, Dairy Industry Act, standards set by the KenyaBureau of Standards (KBS) and other relevant regulatory requirements that apply to Dairy production in Uganda. 
• Effective communication skills
• Strong interpersonal skills and patience
• Ability to multi-task
• Good time management 
• Ability to work as a team
• Analytical thinking and problem-solving skills
• Organization and strong attention to detail

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Job Summary:
Reporting to the HR & Administration Manager, the role is responsible for supporting the HR & Administration Manager in the attainment of Q-Sourcing HR strategy by aligning and delivering on HR administration activities of Identify recruitment needs, Employee Onboarding, Employee Relations, Training and Development, Performance Management and leave management.
KEY ROLES AND RESPONSIBILITIES

• Consolidate, track, and report on staff annual leave with assistance from business units/line managers.
• Ensure the proper and timely filing and retrieval of all HR-related documents.
• Support the HR & Administration Manager with new staff onboarding, including induction and orientation.
• Foster a positive employee relations environment by addressing grievances, conducting investigations, and providing guidance on conflict resolution to maintain a harmonious work environment.
• Implement disciplinary procedures in accordance with employment and company policy.
• Coordinate with project administrators to ensure medical cover through insurance or on-site services for all staff and outsourced clients, in accordance with service level agreements.
• Requisition staff IDs as approved by the HR Manager.
• Prepare and share monthly HR analysis reports with the HR Manager.
• Ensure legal compliance, including maintaining a legal dashboard and meeting statutory requirements.
• Assess training needs and coordinate learning and development initiatives in collaboration with respective line managers, ensuring effective communication for implementation.
• Design and implement a comprehensive training and development program to enhance employee skills and competencies, aligning with organizational goals and individual career development plans.
• Develop and maintain a performance management system that includes goal setting, regular performance reviews, and feedback mechanisms to promote employee engagement and accountability.
• Ensure that all staff members possess job descriptions and key performance indicators (KPIs) tailored to their roles.
• Prepare KPIs and appraisal schedules for staff members.
• Provide training on Q-sourcing policies and procedures.
• Perform administrative tasks as required.
• Streamline the recruitment process by developing effective strategies to identify recruitment needs.
• Coordinate staff meetings and ensure timely closure of raised issues in collaboration with project administrators.
• HR & Administration Manager for day-to-day reporting on strategy and approvals
• All other Line departments-stakeholder in the HR process for guidance in managing of employee issues (performance management, training needs, procurement needs etc.)
• HR practitioners in the Market for benchmarking on best practices.   
• HR Consultants for consultancy and training services
• Other HR bodies like the HR Association of Kenya for professional growth.

  QUALIFICATIONS AND EXPERIENCE:

• Degree-level education in Human Resource Management.
• Postgraduate Diploma in HR would be of added advantage.
• At Least 3 years of generalist Human Resources Experience.
• HR professional membership is desired
• Consultancy industry and business awareness
• Excellent planning & Organisation skills.
• Knowledge of payroll management, basic accounting and proficiency in Excel is desired
• Excellent interpersonal skills.
• Tact, swiftness and attention to detail are a MUST
• Knowledge of statutory financial compliance i.e. with KRA, NSSF, NHIF and Withholding Tax is must.
• Excellent problem solving and decision-making skills
• Expert knowledge of the Kenya labour laws and familiarity with International Labour laws.

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Job Summary:

• The overall purpose of the job is to conduct qualitative and quantitative tests at the powder plant and central laboratory to ensure that the company is maintains compliance with both internal and external product and processing standards to minimise losses from contamination, spoilage and or rejection.  

Key duties and responsibilities:

• Prepare test solutions, compounds, or reagents for laboratory personnel to conduct tests; 
• Inspect and collect samples at the powder plant for testing against pre-defied product parameters set by the company ​​fat, ​protein, titratable acidity, moisture content by oven method and by halogen moisture analyzer, milk fat, sink ability, bulk density, scotched particles.  etc., on a day-to-day basis for each production shift during processing and after processing every 2 hours to ensure that the pre-defined quality and processing parameters are maintained throughout processing;  
• Ensure all results for powder plant quality tests are properly recorded using standard quality measurements and reported to production supervisors in a timely manner; 
• Issue and verify batch numbers for a product and production line releases during each production shift; 
• Check and verify the strength of Cleaning-In-Place (CIP) solutions and rinse water for the purity, and strength of cleaning chemicals and on quality of water used for rinsing are needed at beginning of every shift and during each CIP process;  
• Test for residual cleaning chemical after CIP process for presence of CIP chemicals to ensure that cleaning chemical used is properly removed; 
• Monitor and maintain processing area hygiene and staff hygiene in the powder plant to minimize the risk of in process contamination; 
• Prepare activity reports in a timely manner for verification by the Quality Manager; 
• Participate in root cause analysis of milk processing issues and take corrective action; 
• Test and verify the dead weight of the weighing scale in the powder plant on a daily basis; 
• Provide extended support to the Environment, Health, and Safety (EHS) team in overseeing the implementation of safety standards at the powder plant; and  
• Any other responsibilities assigned to the job holder by the supervisor from time to time. 

Knowledge, experience and qualifications:

• Diploma in Chemistry related field (Food science, Industrial Chemistry)
• Minimum of 2 years’ experience in diary processing operations.

Technical & Behavioural competencies  

• Knowledge of powder milk machine operations.
• Practical knowledge in milk handling and packaging integrity
• Quality sampling and testing skills
• Root cause analysis and troubleshooting skills
• Analytical skills
• Good clerical and record keeping skills
• Ability to work as a team 
• Effective communication skills
• Strong interpersonal skills and patience
• Ability to multi-task
• Ability to work for long hours with minimal supervision
• Analytical thinking and problem-solving skills
• Organization and strong attention to detail 
• Good time management 

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Job Summary:

• The overall purpose of this job is to conduct planned and routine machine preventive maintenance and run diagnostic tests on machinery and equipment to ensure minimal downtime. 

Key duties and responsibilities:

• Preventive maintenance checklist update, analysis of the machine running hours, greasing, oil levels, temperatures, firmness of the foundation bolts, cleanliness of the machine, safety, etc.; 
• Receive and promptly respond to breakdown notifications from operators to check for any abnormal sounds, temperature, vibration to ensure the machines are operating optimally; 
• Ensure that maintenance schedules are met at cost, on time, at the required quality and safety levels;
• Proper tracking of equipment/tools spares parts inventory and escalate for re-order;
• Ensure equipment preventive maintenance schedule is followed and updated accordingly;
• Ensure proper and appropriate use of PPEs, and that tools and equipment are in a safe working condition when performing operations in the plant; 
• Modification of machines after installation to improve the performance;
• Carry out welding and fabrications to fix the welding leakages during installation of new machines or pipelines as and when required; 
• Prepare daily reports and record machine conditions, on performance of the machines, any breakdowns and repairs done during the day, any unfinished or pending work during the shift.
• Prepare shift handover report.
• Carry out an analysis of the machine running hours; and
• Any other responsibilities assigned to the job holder by the supervisor from time to time

Knowledge, experience and qualifications:

• Diploma in Mechanical Engineering
• Minimum of 3 years’ experience in manufacturing maintenance

Technical & Behavioural competencies  

• Production experience and ability to follow work instructions
• Creative, flexible, detail-oriented, and works well under pressure
• Fluent in Swahili and English with strong listening, communication, and interpersonal skills
• Team player
• Welding ability (good finish, basic innovativeness) plus mechanical and safety knowledge

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Job Summary:

• The overall purpose of this job is to maintain and troubleshoot instrumentation, control circuits and equipment related to production processes so as to limit down time and ensure the plant equipment are working optimally

Key duties and responsibilities:

• Verification of the equipment parameters at the control points to ensure they are operating properly;
• Timely completion of tasks and work orders with appropriate documentation according to standard operating procedures, applicable standards, guidelines, practices, and policies;
• Prepare and implement a calibration plan for the plant equipment for cost saving purposes;
• Responsible for instrumentation and calibration of new commissioned equipment;
• Carry out regular preventive maintenance of all machines;
• Collaborate with other technicians during repairs;
• Configuration and programming of machines;
• Troubleshooting of machine breakdown by carrying out repairs or spare replacements;
• Provide technical advice to operators and section head on machine operations to increase efficiency;
• Oversee and participate in installing and maintaining electrical control systems and instrumentation systems including electronics, programmable controllers, meters, generators, transmitters, hydraulics, pneumatics and a variety of other systems; inspect installed systems to ensure proper operation;
• Provide lead supervision to assigned staff on proper safety procedures related to all work performed; oversee and participate in safety and training sessions;
• Conduct minor modification on the plant equipment to reduce on operation cost (like power consumption);
• Oversee the use, care, and operation of process control instrumentation, electrical, and related equipment; research, recommend and implement new and revised procedures, systems and equipment for the plant;
• Oversee and participate in the repair of instrumentation systems, equipment and components in the plant;
• Provide technical advice and support to operators, supervisors and engineering staff;
• Maintain up to date records on operations and activities; coordinate and prepare a variety of reports to the Manager; and
• Any other responsibilities assigned to the job holder by the supervisor from time to time.

Knowledge, experience and qualifications:

• Degree in either Electrical or Electronics Engineering
• Minimum of 5 years’ experience

Technical & Behavioural competencies  

• Instrumentation, pneumatic systems, and PLC experience
• Compressors, electronics repair, and digital instruments knowledge
• Troubleshooting (electrical, electronic, pneumatic) and reading schematics/drawings
• Proficient with diagnostic equipment (multimeter, calibrator, oscilloscope)
• Strong problem-solving; works independently and in a team
• Good communication and regulatory knowledge

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Job Summary:

• The overall purpose of this role is to operate, monitor, coordinate, and optimize UHT processing operations to ensure smooth production processes, minimize downtime, maintain product quality, and achieve daily production targets in line with company procedures and food safety requirements. 

Key duties and responsibilities:

• Prepare and submit daily production reports covering manpower utilization, milk production volumes, raw materials consumption, and machine performance.
• Ensure adequate availability of raw materials and packaging materials required for uninterrupted production.
• Monitor and ensure compliance with Standard Operating Procedures (SOPs) by UHT operators and other production staff.
• Monitor equipment performance and coordinate preventive maintenance activities to minimize machine downtime.
• Implement Planned Preventive Maintenance (PPM) schedules in coordination with Engineering.
• Conduct machine adjustments and modifications where necessary to improve efficiency and accommodate varying production requirements.
• Raise timely requisitions for machine spare parts and maintenance requirements.
• Supervise packaging operations and contracted staff to minimize product losses and damages.
• Ensure compliance with food safety standards and quality requirements within the production process.
• Monitor and verify applicable Critical Control Points (CCPs), Operational Prerequisite Programme (OPRPs), and Prerequisite Programme (PRPs).
• Ensure machines are operated and serviced according to manufacturer specifications.
• Monitor machine performance and promptly troubleshoot operational issues.
• Ensure proper housekeeping and adherence to health and safety standards within the production area.
• Any other duties assigned by the supervisor from time to time.

Knowledge, experience and qualifications:

• Diploma in Mechanical, Electrical, Instrumentation Engineering, or related technical field
• Previous experience operating UHT/Tetra Pak systems is an added advantage
• Minimum of 5 years relevant experience in manufacturing or dairy processing

Technical & Behavioural competencies  

• Analytical skills
• Good technical background on dairy processing equipment
• Planning and good organization skills
• Work scheduling knowledge
• Team and time management
• Ability to resolve conflicts