Careers at Q-Sourcing Servtec Group

Job Purpose

• The Project Manager is responsible for the successful planning, implementation, management, and growth of managed service programs across multiple sectors, with a primary focus on manufacturing, logistics, warehousing, and supply chain operations. The role ensures operational excellence, client satisfaction, financial performance, regulatory compliance, and continuous improvement across all assigned projects.
• The Project Manager serves as the key link between clients and internal teams, ensuring that service delivery consistently meets contractual obligations, operational targets, and broader business objectives.

Key Responsibilities

Project & Operations Management

• Oversee day-to-day delivery of multiple managed service contracts across diverse industries.
• Oversee timely and accurate processing of mid-month and end-month payroll across all projects.
• Ensure all projects are delivered in line with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure all work orders are priced with acceptable margins and adequately funded before execution.
• Develop project implementation plans, resource requirements, timelines, and standard operating procedures.
• Monitor project performance and implement timely corrective actions where required.
• Lead the mobilization and demobilization of new and existing projects.
• Develop and maintain business continuity plans across all assigned projects.

Client Relationship Management

• Act as the primary point of contact for assigned clients.
• Conduct regular operational review meetings with clients.
• Identify opportunities for service improvement and account growth.
• Manage client expectations and resolve escalated operational issues promptly.
• Ensure monthly and quarterly performance reports are prepared and shared with clients on schedule.

Financial Management

• Develop and manage project budgets.
• Monitor project profitability and ensure achievement of gross margin targets.
• Review project costings and pricing models for new business opportunities.
• Control labour, equipment, consumables, and other operational costs.
• Approve project expenditure within delegated authority limits.

Team Leadership & People Management

• Lead and supervise Key Accounts Executives, Supervisors, and support teams.
• Ensure effective workforce planning and resource allocation.
• Drive employee engagement, productivity, and retention initiatives.
• Conduct performance reviews and develop growth plans for direct reports.
• Support recruitment, onboarding, and training of project personnel.

Manufacturing, Logistics & Warehousing Operations

• Ensure efficient management of outsourced manufacturing support activities.
• Oversee warehouse operations, including receiving, storage, inventory management, order fulfilment, and dispatch.
• Manage logistics operations, including transport coordination, loading, and delivery performance.
• Drive productivity improvements through process optimization and lean operational practices.

Quality, Health, Safety & Compliance

• Ensure compliance with client standards, statutory requirements, and company policy.
• Promote a strong safety culture across all project sites.
• Lead incident investigations and the implementation of corrective actions.
• Ensure compliance with ISO standards, food safety requirements, and applicable industry regulations.
• Conduct regular operational audits and risk assessments.

Business Development Support

• Support the preparation of technical and commercial proposals.
• Participate in client presentations and contract negotiations.
• Identify opportunities for contract expansion and value-added services.
• Assist with transition planning for newly acquired contracts.

Reporting & Performance Management

• Develop and maintain operational dashboards and KPI reports.
• Analyze operational data to identify trends and improvement opportunities.
• Present project performance reviews to the Country Manager.
• Ensure timely submission of operational, financial, and compliance reports.

Qualification and Experience

Education

• Bachelor’s degree in Project Management, Supply Chain Management, Logistics, Operations Management, Engineering, Agribusiness, or a related field.
• Professional certification in Project Management (e.g., PMP, PRINCE2) is an added advantage.

Experience

• Minimum of 7–10 years of progressive operational management experience.
• At least 5 years managing outsourced or managed service operations.
• Proven track record in manufacturing, logistics, warehousing, distribution, or supply chain operations.
• Experience managing multiple client accounts and geographically dispersed teams.

Technical Skills

• Project management methodologies
• Financial and commercial management
• Costing and budgeting
• Supply chain and warehouse management
• Data analysis and performance reporting
• Microsoft Excel, Power BI, ERP, and WMS systems

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Job Purpose

• The General Worker is responsible for supporting day-to-day production, warehouse, and operational activities. The role involves handling materials, maintaining cleanliness, supporting production processes, loading and offloading products, and ensuring compliance with company safety and quality standards.

Key Responsibilities

Production Support

• Assist in the production, inspection, packaging and palletizing of beverages as directed by supervisors.
• Sort, pack, label, and palletize finished products.
• Supply production lines with required materials and packaging components.
• Remove defective products and report quality concerns to supervisors.
• Support machine operators during production activities.

Warehouse and Logistics Support

• Load and offload raw materials, packaging materials, and finished goods.
• Arrange products and materials in designated storage areas.
• Assist in stock movement and inventory counts as required.
• Ensure proper handling of products to minimize damage and wastage.

Housekeeping and Workplace Maintenance

• Maintain cleanliness and orderliness within production and warehouse areas.
• Clean equipment, tools, and workstations as instructed.
• Dispose of waste materials according to company procedures.
• Ensure compliance with hygiene standards always.

Health, Safety, and Compliance

• Adhere to all company safety policies and procedures.
• Properly use personal protective equipment (PPE) provided by the company.
• Report unsafe conditions, incidents, and accidents immediately.
• Participate in safety training and toolbox meetings.

Qualifications and Experience

Education

• KCSE Certificate (Kenya Certificate of Secondary Education) or equivalent qualification.
• Basic literacy and numeracy skills required.

Experience

• Previous experience in manufacturing, production, warehouse, FMCG, or factory operations is an added advantage.

Requirements

Skills and Competencies

• Ability to follow instructions and work under supervision.
• Good physical fitness and stamina.
• Strong work ethic and reliability.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Teamwork and interpersonal skills.
• Time management and punctuality.
• Commitment to workplace safety and quality standards.