Careers at Reeds Africa Consult

Job Summary

• We are seeking to recruit a highly motivated and results-oriented Sales, Marketing and Customer Service Manager to lead and coordinate all sales, marketing, and customer service activities within the organization.

Job Description

• Develop and implement sales and marketing strategies to achieve company revenue targets.
• Lead customer acquisition, retention, and relationship management initiatives.
• Supervise and manage the Sales, Marketing, and Customer Service teams.
• Monitor market trends, competitor activities, and customer feedback.
• Prepare and present periodic sales, marketing, and customer service performance reports.
• Develop and manage key customer accounts.
• Ensure high levels of customer satisfaction and timely resolution of customer complaints.
• Coordinate promotional campaigns, branding, and market penetration activities.
• Work closely with Operations and Production teams to ensure seamless customer service delivery.

Job Requirements

• Bachelor’s Degree in Sales & Marketing, Business Administration, Commerce, or a related field.
• Minimum of 12 years’ relevant work experience in sales, marketing, and customer service.
• Proven ability to manage end-to-end Sales, Marketing, and Customer Service operations.
• Demonstrated experience managing and developing a team of at least five (5) employees.
• Strong leadership, planning, negotiation, and interpersonal skills.
• Excellent written and verbal communication skills.
• Good understanding of customer relationship management and business development.
• Familiarity with Nairobi and its environs, including key commercial and construction markets.
• Experience in the construction, building materials, concrete, quarry, or related industry will be an added advantage.
• Must be results-driven, self-motivated, and capable of working under minimal supervision.

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Job Overview

• Are you passionate about building client relationships, identifying new business opportunities, and driving business growth? We are seeking a proactive and results-driven Business Development Manager to support the growth of a leading professional services firm offering audit, tax, accounting, and advisory solutions.

Job Description

Business Growth & Client Acquisition

• Develop and implement business development strategies to attract new clients across all sectors.
• Build and maintain strong pipelines of potential clients and manage the full business development cycle.

Client Relationship Management

• Maintain strong relationships with existing clients to ensure client retention and cross-selling of services.
• Gather feedback to improve service delivery and client satisfaction.
• Act as the liaison between clients and service teams to ensure effective communication.

Market Research & Strategy

• Conduct market intelligence to identify emerging trends, competitor activities, and new service opportunities.
• Recommend strategies for pricing, positioning, and service diversification.
• Prepare regular reports and forecasts on business development performance.

Branding & Marketing

• Work with the team to enhance the firm’s visibility through events, social media, digital marketing, and thought leadership.
• Represent the firm at networking events, conferences, and industry forums.
• Develop and manage strategic partnerships with professional associations and business networks.

Proposal & Tender Management

• Identify and pursue tenders, proposals, and partnership opportunities.
• Coordinate preparation of Expression of Interest (EOIs), Requests for Proposals (RFPs), and bids.
• Ensure high-quality, compliant, and competitive submissions.
• Track and report tender performance and success rates.
• Collaborate with partners to develop customized proposals and presentations.

Job Requirements

• Bachelor’s Degree in Marketing, Business, Commerce, or related field.
• Professional qualification (CPA, ACCA or equivalent) is an added advantage.
• 5-7 years’ experience in business development or client relationship role (experience within professional services or consulting environment is an added advantage).
• Proven track record of meeting revenue and growth targets.
• Strong Understanding of Audit, Tax and advisory service lines and their value propositions.
• Strong communication, research & presentation skills.
• Proficiency in MS Office & CRM tools.
• Proactive, organized, and client-focused.