Careers at Fairmont Hotels & Resorts

Job Description

• The Chef de Partie will lead the Indian cuisine section of the kitchen, ensuring the consistent production of high-quality authentic Indian dishes whilst maintaining rigorous food safety, hygiene and operational standards. This role requires demonstrated expertise in Indian regional cuisines, traditional cooking techniques and contemporary presentation methods, with a commitment to delivering exceptional guest satisfaction and upholding the hotel's culinary reputation.

Key Responsibilities:

Culinary Preparation & Execution

• Prepare and cook a comprehensive range of authentic Indian dishes, including North Indian, South Indian and regional specialties, in accordance with approved recipes and established standards.
• Demonstrate advanced knowledge of Indian cuisine techniques, including preparation of curries, gravies, sauces, marinades, tandoori preparations, biryanis, breads and vegetarian dishes.
• Execute all food preparation within required production and service timelines, whilst accommodating special requests and guest requirements.
• Maintain consistency in flavor, seasoning, texture, portion size and presentation across all dishes produced.

Quality Assurance & Standards

• Ensure all food produced meets the hotel's quality and presentation standards prior to service.
• Conduct quality inspections of ingredients, verifying freshness and condition before use.
• Take full responsibility for the Indian cuisine section during assigned shifts, ensuring complete readiness before service commences.

Food Safety, Hygiene & Stock Control

• Comply with all hotel food safety protocols, HACCP standards and hygiene regulations.
• Maintain a clean, organised and hygienic workstation at all times.
• Ensure proper storage, labelling and temperature control of all food products.
• Implement appropriate FIFO (First In, First Out) practices and prevent cross-contamination between raw and cooked products.

Team Collaboration & Communication

• Work collaboratively with the Cluster Executive Chef, Sous Chef and broader culinary team to ensure seamless kitchen operations.
• Communicate effectively with service staff regarding special requests, dietary requirements and guest allergies.

Innovation & Development

• Contribute creative ideas for new Indian dishes, seasonal menu offerings and culinary promotions.
• Assist in developing and testing new recipes to enhance the restaurant's culinary offerings.

Qualifications

• Formal culinary qualification from a recognised culinary institution.
• Experience in a luxury hotel or international hospitality environment.
• Minimum 2–4 years of professional kitchen experience, preferably in a hotel, resort or high-volume restaurant.
• Previous experience in an Indian cuisine section is essential.
• Strong knowledge of Indian ingredients, spices and cooking techniques.
• Experience working in a professional hotel or restaurant kitchen.
• Good understanding of food safety and hygiene standards.
• Ability to work under pressure in a fast-paced kitchen environment.

Additional Information

 Physical Aspects of Position: 

• Frequent sitting and walking throughout the shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting

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Job Description

Key Responsibilities

• Supervise daily Guest Experience operations to ensure exceptional service delivery and adherence to brand standards.
• Lead, coach, and support the Guest Experience team in providing personalized guest services and professional development.
• Monitor guest satisfaction metrics and proactively identify opportunities to enhance the overall guest experience.
• Handle guest feedback, requests, and service recovery situations professionally and efficiently to maintain guest loyalty.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.
• Manage VIP arrivals, repeat guests, special occasions, and personalized guest arrangements with meticulous attention to detail.
• Conduct guest follow-ups, courtesy visits, and satisfaction checks during the guest stay to reinforce positive experiences.
• Maintain accurate records of guest preferences, feedback, and service recovery actions for future reference and personalization.
• Support the implementation of guest engagement programs, loyalty initiatives, and hotel-wide service excellence projects.
• Review guest feedback from various platforms and provide actionable recommendations for continuous service improvement.
• Train and mentor team members on loyalty program features, guest recognition protocols, and service recovery techniques.
• Monitor and analyze guest experience performance metrics, preparing detailed reports and trend analysis for management review.
• Assist in preparing guest experience reports and performance analysis to support strategic decision-making.
• Ensure compliance with hotel policies, brand standards, and service excellence guidelines across all guest touchpoints.

Qualifications

• Minimum 3–4 years of experience in Front Office, Guest Relations, or Guest Experience roles, preferably in a 4- or 5-star hotel.
• Minimum 1 year of supervisory experience with strong team leadership skills.
• Excellent communication and interpersonal skills.
• Good command of English (spoken and written); additional languages are an advantage.
• Strong guest service mindset with excellent problem-solving abilities.
• Experience handling VIP guests, guest complaints, and service recovery.
• Strong knowledge of hotel operations and luxury service standards.
• Ability to lead and motivate a team in a fast-paced environment.
• Professional appearance, positive attitude and high attention to detail.
• Flexible to work shifts, weekends, and public holidays.

Additional Information

 Physical Aspects of Position: 

• Frequent sitting and walking throughout the shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting