Jobs at Accor

Job Description

• Supervises, coordinates and participates in the activities in dishwashing, ports and pans washing, silver polishing, kitchen cleaning, garbage and bottle disposal and equipment storage.
• Prepare operating equipment provision budget for glass, silver and chinaware.
• Ensure proper sanitation standards are met through maintenance of local health and sanitation codes
• Maintain contracts with vendors and supplier such as Garbage Disposal, Chemical Suppliers, Exterminator, Night Cleaning Contracts if applicable, and arranges special cleaning schedule when applicable
• Trains employees in proper handling of machinery and equipment, tableware kitchen utensils, chemicals, etc.
• Coordinates with other Food & Beverage sections regarding needed supplies, preparation and service.
• Inspects performance of the team, condition of machinery and equipment and cleanliness and orderliness of work areas.
• Plans and schedules work of the section taking into consideration such things as work loads and events orders.
• Schedules preventive maintenance work and coordinates with engineering.
• Initiates requisitions, work and maintenance orders, maintenance and sanitation reports.
• Conducts inventory of tableware, kitchenware; and utensils and in coordination with cost control; prepares report.
• Performs duties as may be assigned.
• Submit a Monthly Report to the Executive Chef pertaining to the status of the Stewarding Department

Qualifications

• Diploma in Hotel Management
• Minimum 3 years experience in a similar capacity
• Passionate about maintaining a clean and safe working environment
• Great attention to details, administration and knowledge of HACCP, hygiene and safety procedures
• Organized and a great team player

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Job Description

KEY ROLES AND RESPONSIBILITIES

Finance and Business Management:

• Achieve Budgeted Targets: Responsible for achieving budgeted goals in food sales, beverage sales, labour costs, and overall profitability, ensuring financial targets are met.
• Function Billing Oversight: Oversee the accuracy and timeliness of function billings to ensure proper invoicing and revenue recognition.
• Payroll Supervision: Supervise weekly payroll input, ensuring accuracy and compliance with labour regulations.

Marketing and Sales:

• Competitive Analysis: Analyze Food & Beverage Prices promptly, comparing them to competitors to ensure competitive pricing strategies are in place. Conduct competitive analysis semi-annually by gathering data from competitors to stay informed about market trends and adjust strategies accordingly.
• Marketing Participation: Contribute to and actively participate in Food & Beverage marketing activities, collaborating with the marketing team to promote offerings effectively.
• Sales Promotions & Mailings: Develop and execute sales promotions and marketing mailings to attract new customers and retain existing ones.
• Sales Department Collaboration: Liaise regularly with the Sales Department to understand guest needs and preferences, facilitating effective communication and collaboration.

Guest Experience and Relations:

• Guest Follow-up: Conduct timely follow-up calls with guests to gather feedback, address concerns, and ensure satisfaction with their dining experience.
• Guest Entertainment: Host potential and existing guests, providing them with exceptional hospitality and entertainment to enhance their overall experience.
• Guest Relations: Establish rapport with groups to ensure guest satisfaction and encourage repeat business, fostering long-term relationships with key clientele.

Operations and Administration:

• Collaboration with Other Departments: Coordinate with Front Office, Room Reservations, and Sales Teams to ensure seamless execution of group requirements, involving the Executive Chef in relevant discussions.
• Emergency Availability: Be available to Hotel Staff for emergencies, providing support and guidance as needed to ensure guest satisfaction and safety.

Ad Hoc Duties: Fulfil other duties as directed by the General Manager or Hotel Manager, demonstrating flexibility and adaptability in responding to changing business needs.

• Maintenance Support: Contribute to overall Hotel Maintenance and cleanliness efforts, ensuring facilities are well-maintained and presentable to guests.
• Facility Reporting: Report equipment and facility deficiencies promptly, coordinating with relevant departments to address maintenance issues and ensure guest safety and comfort.

Training and Development:

• Menu Planning Assistance: Assist in menu planning and pricing, collaborating with the culinary team to develop innovative and profitable menu offerings.
• Department Manual Maintenance: Develop and maintain the department manual, documenting standard operating procedures and ensuring consistency in operations.
• Team Building: Foster teamwork and positive relations among colleagues and management, promoting a collaborative and supportive work environment.
• Training and Development: Conduct staff training and development initiatives, ensuring team members are equipped with the necessary skills and knowledge to excel in their roles.
• Performance Management: Administer performance appraisals and Personal Learning and Development Plans, providing constructive feedback and support for employee growth and development.

Qualifications

• Previous Food & Beverage experience in a senior leadership role required
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline required
• Minimum 5 years of experience in a Premium Hotel.

Additional Information

• Possess skills of leadership, developing, strategic thinking, problem solver. 
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.

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Job Description

• We are seeking a dedicated Guest Relations Executive to ensure every guest enjoys a memorable and seamless stay. This role requires a combination of impeccable hospitality skills, attention to detail, and a genuine passion for exceeding guest expectations.

Key Responsibilities:

• Guest Engagement: Welcome guests warmly upon arrival, engage with them throughout their stay, and anticipate their needs to provide personalized service and enhance their overall experience.
• Concierge Services: Assist guests with various requests, including restaurant reservations, transportation arrangements, and sightseeing recommendations, ensuring that their stay is both enjoyable and convenient.
• Problem Resolution: Address guest concerns and complaints promptly and effectively, seeking solutions to ensure guest satisfaction and retention.
• Guest Feedback: Solicit feedback from guests to gauge satisfaction levels and identify areas for improvement, actively seeking ways to enhance the guest experience.
• Special Requests: Handle special requests from guests, such as arranging for special amenities or organizing celebrations, ensuring that all requests are fulfilled to the highest standards.
• Communication: Maintain clear and open communication with guests, colleagues, and other departments to ensure seamless coordination and execution of guest requests.
• Knowledge Sharing: Stay informed about hotel facilities, services, and local attractions to provide accurate information and recommendations to guests.
• VIP Services: Provide VIP guests with personalized attention and amenities, ensuring their experience  exceeds their expectations.
• Administrative Tasks: Assist with administrative duties as needed, including maintaining guest records, handling correspondence, and processing guest payments.

Qualifications

• Previous experience in a guest-facing role within the hospitality industry is preferred.
• Exceptional customer service skills with a genuine desire to create memorable experiences for guests.
• Strong communication skills, both verbal and written, with fluency in English (additional languages are a plus).
• Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
• Excellent organizational skills and attention to detail, with the ability to multitask effectively.
• Proficiency in using computer systems and hotel management software.
• Flexibility to work various shifts, including weekends and holidays.

Additional Information

• Possess skills of leadership, developing, strategic thinking, problem solver. 
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.

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Job Description

Sous Chef
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster Executive Chef, responsibilities and essential job functions include but are not limited to the following: 

• Lead, mentor and train the culinary team in your jurisdiction.
• The ability to ensure the correct preparation and presentation of a consistent level for all food items prepared.
• Support the Cluster Executive Chef with administrative responsibilities i.e. scheduling, payroll, etc.
• Supervise all methods of food preparation and cooking methods, size of portions, garnishing and presentation of food.
• Coordinate and supervise the ordering of all food supplies and kitchen equipment; approves all products to meet quality standards; keeps cost accounts; and takes responsibility of food preparation areas.
• Train, discipline, supervise and organize all kitchen personnel on a regular basis.
• Complete and provide performance evaluations for all kitchen employees making recommendations for salary increases as warranted.
• Lead regular meetings with the kitchen staff as well as attend and participate in all required meetings.
• Supervise the maintenance and cleanliness of all food preparation equipment.
• Develop and ensure a safe working environment for people to work.
• Communicate with the Cluster Executive Chef on a regular basis the activities and result of the kitchen.

Qualifications

Your experience and skills include:

• Previous leadership experience in the culinary field required
• Diploma Certification in a Culinary discipline an asset
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality is essential and previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Previous experience with a Union environment is an asset 

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Job Description

• As the Housekeeping Manager, you will lead the housekeeping team to set up operations, maintain the highest standards of cleanliness and presentation throughout our Hotel’s guestrooms and public spaces, ensuring a memorable experience for every guest.

Key Responsibilities:

• Strategic Management for Deep Cleaning: Develop meticulous schedules and maintain records for deep cleaning operations.
• Leading Cleanliness Excellence: Oversee guestrooms and public area cleanliness for top-notch guest comfort.
• Hire and train a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
• Maximizing Productivity: Monitor room cleaning productivity and optimize staff attendance for efficient operations.
• Collaborative Approach: Liaise with front office and maintenance to ensure seamless guest preparations.
• Resource Optimization: Drive cost efficiency through inventory management and contractor partnerships.
• Exceptional Guest Care: Respond promptly to guest concerns with personalized attention.
• Continuous Operational Enhancement: Identify and implement improvements for elevated service standards.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• To plan and organize regular departmental training for all employees, especially new employees, paying particular attention to efficiency, service standards, hygiene & grooming, diplomacy, job knowledge and skills.
• Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications.
• Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs.
• Keep control of daily financial reports, updating profit and loss for each month end.

Qualifications

• Degree in Hotel Management or related field.
• Minimum of 3 years in a similar role, preferably in a 4/5* hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• Demonstrated experience in hotel housekeeping management.