Jobs at at Safaricom Kenya

Role purpose:

 The incumbent will be primarily responsible for supporting the Financial Services (FS) tribes in development of design material in collaboration with the assigned creative agency. They will guide and produce a consistent design aesthetic (with the support and collaboration of the assigned creative agency). They will produce simple material for use in all FS products such as mobile apps digital assets, FS internal and external presentations, collateral, digital assets etc. Internal and external communications will also be guided by the incumbent to make sure design collateral is consistent and congruent. The incumbent will advise and guide the UI/UX tribe + agency on design principles and brand guidelines to be adhered to for all FS products and solutions.

Key responsibilities.

• Brings design guidance to help match the functionality and benefits of our products and services to our customer’s needs
• Applies knowledge of design and craft to help FS excel from end to end in customer’s journeys and experience.
• Conceptualize visuals, prepare rough drafts and present compelling design ideas based on requirements
• Create and design various materials for print and digital collateral
• Ensure projects are completed with high quality and on schedule
• Prioritize and manage multiple projects within design specifications and budget restrictions
• Perform retouching and manipulation of images
• Work with a wide range of media and use graphic design software
• Develop and guide external messaging design aesthetic (This can be supported/in collaboration with an agency)
• Create and manage all templates for FS, review communication material for internal and external dissemination (in collaboration with Brand)
• Collaborate with events team on all FS events to reflect the design aesthetic that elevates Mpesa’s brand

Required Education and Experience

• Bachelor’s degree in art, graphic design or a related field
• 3-5 years of experience in graphic design
• Knowledge of layouts, graphic fundamentals, typography, print, and the web
• Familiarity with HTML and CSS preferred
• Knowledge of Adobe PhotoShop, Illustrator, Sketch, InDesign, and other graphic design software
• Compelling portfolio of work over a wide range of creative projects
• Strong analytical skills
• Excellent eye for detail
• Experience in a technology company/startup is preferred
• Must be creative and have excellent design skills
• Knowledge/experience in copy writing and animations is an added advantage
• Must demonstrates an awareness of current design trends and craft.

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Reporting to the Chief Channels Officer, the position holder will the purpose of the role is to build a digital first and customer first route to customer that drives an unmatched customer experience including developing and ensuring execution of the regional strategy and plans to drive a superior Omni-Channel experience. Achieves commercial sales and growth objectives within the assigned Region supporting Consumer, Fintech, and Enterprise in order to ensure attainment of Mission

Responsibilities

• Responsible for the Step change in customer experience by ensuring that the region has the requisite infrastructure to drive customer obsession initiatives to deliver and maintain NPS #1. This will include all physical retail touchpoints (SFC owned and 3rd party managed), network coverage and experience and be the regional Demand Reduction champion.
• Drive execution to fortress the core business which includes accelerating Recruit – Subscriber and customer base (CBU, Fintech & EBU), ensure Availability – (Airtime, Mpesa Float and touchpoints) that enhance usage (RGE/Active base) and Retention of the subscriber and customer base to grow and protect our market share in order to deliver the regional targets.
• Accelerate new business growth areas as identified in Mission but not limited to Fixed (FTTx), FinTech (Lipa na Mpesa, Pochi) and EBU (Micro & Small Enterprise solutions) and other new business areas that the business identifies.
• Take the lead to embed digital at the core including digitizing and automation of the regional operations.
• Embed Route to Customer operating model (B2B and B2C) including the management of the 3rd party partners to ensure execution of agreed initiatives in line with Mission in the respective Region.
• Ensures implementation of activities relating to front line marketing to ensure consistent growth of market share and activity.
• Creates key partnerships to ensures delivery of Joint Business Plans that drive achievement of the Region Mission
• Set up partnerships to drive franchising in the assigned Region
• Forge and leverage on partnerships at Regional level to expand and enhance the distribution infrastructure
• Responsible for the existing infrastructure in the region, and for the smart Network rollout plan
• Ensure network expansion and effective distribution in the Region
• Act as a key representative / liaison of Safaricom within the region with key stakeholders such as private and public sector officials, staff, non-governmental organizations, customers, etc. 
• Provide leadership to cross-functional team(Territory Business Leads, Route to Customer Execution, Trade Marketing, Financial Services, HR and Technology) to deliver Regional business goals
• Drive a zero harm agenda in the assigned Region
• Grow RWA – Ready Willing Able in respective region
• Grow digital maturity index and ensure compliance of development plans
• Embed coaching as a way of execution  to deliver set performance targets

QUALIFICATIONS

• At least 7 years senior management experience in sales in a fast-paced organization
• Strong general management & including capability development and managing change
• Should have experience in a range of group functions, marketing, franchising, financial management;
• A proven track record in meeting revenue targets, preferably in a variety of situations so as to be able to draw upon a breadth of experience when making decisions and analyzing plans
• Leadership ability with strong general management skills, including strong intellectual, strategic, and analytical ability and the ability to work cross-functionally with a collaborative style. 
• People management, with the demonstrated ability to motivate and grow high performing teams. Mentor, coach and train the management team and build the required competencies for success
• Strong experience in building business relationships and negotiation

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Reporting to the Chief Human Resources Officer, the position holder will be responsible for Strategic Business Partnering, will act as an HR interface with the business leadership community, responsible for leading and supporting the transformational people agenda by pro-actively bringing to life the Safaricom People Strategy. Be part of the business/function management team on the development and implementation of business strategy with particular responsibility for the people elements. Act as a key and active member of the Division agenda and strategy, providing challenging and consulting support. Collaborating with key stakeholders to proactively identify areas where HR can add value, and lead solutions in support of strategic goals and improving organizational performance

Responsibilities

• Design HR strategy and business plan, which includes measuring the nature, cost and effectiveness of delivered HR solutions and a pipeline of planned interventions.
• Work with the leadership teams to establish a people agenda which underpins and supports the delivery of the business goals and drives employee engagement
• Act as chief HR consultant to the business. Coach and influence SLT leaders and other senior leaders on the implementation  of corporate policies and practices related to Human resources
• Drive the HR agenda within the Division/Sub division ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements
• Take the front seat to lead change for business, anticipating and navigating the business through, from organization design through to smooth implementation.
• Proactively manage the HR Business Partner supplier interfaces (Centres of Expertise, HR Operations etc) to ensure a seamless customer experience for Leaders, People Managers and Employees
• Provide leadership to others (HRBPs) and COE dedicated resources

QUALIFICATIONS

• Must have technical / professional qualifications:
• Degree in Business Management or related field
• Breadth of knowledge and business acumen typically obtained from a total of 8-10 years’ work experience in a large commercial organization of which 4-5 years should be within the HR function directly in, or closely supporting, executive and/or line operations
• Minimum of 4 years in resolution of complex employee relation issues.
• Demonstrate competence in more than 2 HR technical functions
• Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
• Experience of working with corporate client groups