Jobs at Numida Technologies (K) Limited

Numida is seeking Commission-Based Sales Agents with a strong sales background, a positive work ethic, and the ability to build and maintain a strong client pipeline. The Commission-Based Sales Agents will drive sales, use reporting tools for daily updates, and ensure an exceptional customer experience. They will be a key contributor to our Sales and Marketing team, understanding challenges on the ground and building Numida's growth potential.

Key Responsibilities:

• Prospect New Clients: Identify and engage potential clients through various methods, including door-to-door marketing, cold calling, and referrals.
• Promote Business Loans: Present and explain Numida’s loan products and services, tailoring solutions to meet client needs.
• Build Relationships: Establish long-term relationships with clients, ensuring high levels of satisfaction throughout the sales process.
• Sales Cycle Management: Oversee the full sales process, from lead generation to deal closure, ensuring a smooth experience for clients.
• Meet Targets: Consistently meet or exceed sales goals while focusing on customer retention and satisfaction.
• Documentation and Reporting: Keep accurate records of client interactions, sales activities, and pipeline progress.
• Collaborate with Team: Work closely with the internal team to stay updated on product offerings, company updates, and market trends.

Qualifications & Skills:

• Proven sales experience, preferably within the financial services sector.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and stay self-motivated to achieve goals.
• Excellent organizational and time management skills.
• Ability to build rapport and trust with clients.
• Familiarity with loan products, financial regulations, and field sales is a plus.
• Experience in commission-based sales or business development is preferred.
• Strong integrity to represent Numida accurately to clients.

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Key Responsibilities: 

• Review and respond to all incoming customer care requests through our various channels – in app chat, WhatsApp, toll-free phone line and Facebook messenger. 
• Resolve core issues of customers and ensure high satisfaction after every interaction. 
• Effectively support both prospective and existing Numida clients with any technical challenges using our app. 
• Escalate customer care requests to the respective department on Slack, or other relevant internal communications channel. 
• Communicate feedback to management about any issues that arise and any potential opportunities for improving Numida’s products and services based on feedback received through our customer care channels. 
• Collaborate with the Product and Credit teams and participate in various experiments that aim to improve the quality and efficiency of our service. 
• Assist with other tasks as required by management. 

Qualifications & Skills: 

• University Degree in any field 
• 2+ years of work experience in either a Customer Care function or in a Credit Institution. Experience working in a Call Center is a strong asset. 
• Knowledge about and practical experience with the pillars of great customer care 
• Strong interpersonal and communication skills 
• Experience working with computers. Relatively high typing speeds are an asset 
• Good critical-thinking and problem solving skills

Personal Attributes: 

• A believer in small business growth in sub-Saharan Africa. 
• A great communicator who speaks and writes in a clear, thorough and timely manner using a professional standard of English 
• An organized and detail-oriented doer, who enjoys working through checklists and conducting evaluations (as long as you have a clear correction key) 
• A self-driven, results-oriented high achiever ready to work hard and smart to meet and exceed targets 
• A team player with the humility to ask for help when needed and relies on feedback to rapidly iterate on your work