CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
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The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.
This role offers an attractive performance-based incentive and override commissions.
Key Responsibilities
- Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
- Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
- Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
- Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
- Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.
Qualifications
- Minimum of a Diploma in a business-related field.
- A Bachelor’s degree is desirable.
- Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
- Excellent communication, presentation, and interpersonal
- Strong negotiation and problem-solving
- Proven experience in community engagement, sales, or field mobilization will be an advantage.
- Age: 25 years and above.
go to method of application »
The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.
This role offers an attractive performance-based incentive and override commissions.
Key Responsibilities
- Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
- Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
- Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
- Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
- Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.
Qualifications
- Minimum of a Diploma in a business-related field.
- A Bachelor’s degree is desirable.
- Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
- Excellent communication, presentation, and interpersonal
- Strong negotiation and problem-solving
- Proven experience in community engagement, sales, or field mobilization will be an advantage.
- Age: 25 years and above.
go to method of application »
The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.
This role offers an attractive performance-based incentive and override commissions.
Key Responsibilities
- Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
- Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
- Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
- Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
- Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.
Qualifications
- Minimum of a Diploma in a business-related field.
- A Bachelor’s degree is desirable.
- Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
- Excellent communication, presentation, and interpersonal
- Strong negotiation and problem-solving
- Proven experience in community engagement, sales, or field mobilization will be an advantage.
- Age: 25 years and above.
go to method of application »
The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.
This role offers an attractive performance-based incentive and override commissions.
Key Responsibilities
- Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
- Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
- Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
- Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
- Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.
Qualifications
- Minimum of a Diploma in a business-related field.
- A Bachelor’s degree is desirable.
- Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
- Excellent communication, presentation, and interpersonal
- Strong negotiation and problem-solving
- Proven experience in community engagement, sales, or field mobilization will be an advantage.
- Age: 25 years and above.
go to method of application »
The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.
This role offers an attractive performance-based incentive and override commissions.
Key Responsibilities
- Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
- Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
- Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
- Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
- Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.
Qualifications
- Minimum of a Diploma in a business-related field.
- A Bachelor’s degree is desirable.
- Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
- Excellent communication, presentation, and interpersonal
- Strong negotiation and problem-solving
- Proven experience in community engagement, sales, or field mobilization will be an advantage.
- Age: 25 years and above.
go to method of application »
The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.
This role offers an attractive performance-based incentive and override commissions.
Key Responsibilities
- Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
- Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
- Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
- Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
- Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.
Qualifications
- Minimum of a Diploma in a business-related field.
- A Bachelor’s degree is desirable.
- Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
- Excellent communication, presentation, and interpersonal
- Strong negotiation and problem-solving
- Proven experience in community engagement, sales, or field mobilization will be an advantage.
- Age: 25 years and above.
go to method of application »
The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.
This role offers an attractive performance-based incentive and override commissions.
Key Responsibilities
- Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
- Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
- Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
- Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
- Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.
Qualifications
- Minimum of a Diploma in a business-related field.
- A Bachelor’s degree is desirable.
- Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
- Excellent communication, presentation, and interpersonal
- Strong negotiation and problem-solving
- Proven experience in community engagement, sales, or field mobilization will be an advantage.
- Age: 25 years and above.
go to method of application »
The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.
This role offers an attractive performance-based incentive and override commissions.
Key Responsibilities
- Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CIC’s outreach channels.
- Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
- Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
- Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
- Target Achievement: Consistently achieve individual and team sales targets while upholding CIC’s brand values, customer satisfaction, and policy persistency.
Qualifications
- Minimum of a Diploma in a business-related field.
- A Bachelor’s degree is desirable.
- Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
- Excellent communication, presentation, and interpersonal
- Strong negotiation and problem-solving
- Proven experience in community engagement, sales, or field mobilization will be an advantage.
- Age: 25 years and above.
go to method of application »
About the Role
Reporting to the Policy Administration and Servicing Manager, the role holder will be responsible for accurate premium allocation to client policies, effective management of the policy loans and unit-linked portfolios, administration of interest rates for savings-linked products, and conducting comprehensive premium analysis to support financial integrity and client satisfaction.
Key Responsibilities
- Supervise and train premium administration team to ensure quality output;
- Maintain and engage direct debit (bank) and money partners to ensure smooth resolution of premium administration concerns;
- Supervise timely launch, collection and stoppages for direct debits;
- Supervise allocation and posting of check-off receipts based on submitted by products within SLA timelines;
- Supervise accurate loan posting and process/authorise interest rates for policy loans on endowment products;
- Process investment contributions received for the unit linked product to fund Manager and update unit price in liaison with claims and finance;
- Monitor and track expected versus received premium analysis;
- Train supervise and authorise processed refunds to reduce unknown, unposted and unprocessed suspense amounts;
- Coordinate and supervise quality of responses to customers and intermediary’s enquiries and complaints with regards to premium administration issues;
- Supervise and train on m-pesa matching to policies;
- Conduct premium reconciliation on policies due for lapse and/or maturity;
- Timely matching of m-pesa unmatched premiums across all individual life paybills;
- Intitiate M-pesa Reversals for wrongly received premiums on Paybill platform.
- Provide Regular reports and insights to management on Premium analysis, Suspense performance, Direct Debit Performance, Loan analysis, m-pesa performance and Unit linked performance.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in the relevant field.
- Technical competence in insurance or finance AKII/ACII/LOMAALMI/CPA/ACAA
- Minimum of four (4) years’ relevant experience.
Desirable knowledge/skills and Experience Required:
- Understanding of the working environment /competitors
- Basic knowledge of regulations: IRA, Consumer Protection, UFAA, AML-CFT
Key Competencies
- Excellent communication and presentation skills
- Problem solving skills
- Excellent interpersonal skills
- Good negotiation skills
- Good analytical skills
Method of Application
Use the link(s) below to apply on company website.
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