Current Jobs at United Nations Office at Nairobi (UNON)

Responsibilities

• RECRUITMENT AND PLACEMENT: Assist in processing vacancy announcements.  
• Participates in the selection of candidates for secretarial, clerical and related categories positions; including evaluating and screening applications of such candidates, preparing profiles of candidates, and conducting preliminary interviews, and conducting roster searches for vacancies and identifying short-lists of candidates.
• Assists in the filling of posts for all categories, including initiating and following-up on reference checks and academic verifications, ensuring the completion of the pre-recruitment formalities, calculating salaries and related benefits, and preparing and dispatching offers of appointment and Statement of Emoluments.
• Assists in the recruitment of consultants and individual contracts, including posting of job openings, review and placement of consultants and individual contractors.
• Assists in organizing and coordinating competitive recruitment examinations.
• Oversees the maintenance of vacancy announcement files and tracking status of vacancy announcements.
• Reviews and processes personnel actions through the Enterprise Resource Planning (ERP) systems (known as Umoja in the UN).
• STAFF DEVELOPMENT AND CAREER SUPPORT TRAINING: Assists in the organization and conducts of training courses and workshops.
• JOB DESIGN AND CLASSIFICATION:  Assists in reviewing and processing requests for classification.
• Provides advice and answers general queries on classification procedures and processes.
• LOCAL OUTREACH INITIATIVE: Assist on local outreach initiatives to attract potential talent e.g., university career fairs, online webinars, social media platforms like LinkedIn, etc.
• Assist on local head-hunting initiatives to attract potential talent to apply for advertised vacancies. 

Education

• Completion of High school diploma or equivalent is required. Supplemental training in human resources, administration or related area is required.
• Bachelor’s degree in human resources, business administration and other related area is desirable.

Work Experience

• A minimum of seven (7) years of progressive work experience in human resources, administration or related field is required out of which 2 years should be in recruitment.
• The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree. Experience in the whole recruitment process from vacancy building to onboarding of staff is required.
• Experience in the use of recruitment and outreach tools like PeopleSoft or Inspira is required.
• Experience in using Enterprise Resource Planning (ERP) systems such as SAP is desirable.
• Experience in the engagement and processing of consultant and individual contractor contracts is desirable.
• 1 year or more of experience in data analytics or related area is desirable.

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Responsibilities

• COMMISSARY Receive and review applications for access to the UN Commissary and ensure they are in line with rules and regulations governing the access. Process new and renewal applications, forward for approval.
• Receive and inspect all incoming containers when required. Follow a checklist to ensure goods received comply with the host country agreement list of approved categories of goods and ensure that no tampering has taken place.
• Process access to the Commissary for the UN Gigiri conference delegates as required.
• FUEL STATION Receive and review applications for fuel Radio Frequency Identification (RFID) tags and ensure that they are in line with rules and regulations governing issuance of such cards for the UN fuel station. Process the paperwork, and fuel applications using the Fuel Integrated Management System. File documents.
• Handle customer queries and complaints in a timely manner by email, letter, telephone. Escalate problems, sensitive issues or concerns to the supervisor.
• Receive and inspect fuel deliveries with the assistance of the Fuel Station Manager. Check container seals and dip readings and sign off on the delivery note. Forward the delivery documents to the COU finance assistant for processing. Report on queries or where you suspect fuel contamination to supervisor.
• UN EVENTS AND WELLNESS CENTRE (UNEWC)
• Answer customer queries and/or forward the query to the appropriate UNEWC staff to handle more complex client requests.
• COU ADMINISTRATION Maintain and efficient filing system for COU activities and ensure documents are filed on a daily basis.
• Respond to client inquiries by email and phone.
• Provide information to clients when approached on how to participate or apply for COU services. 

Education

• Completion of high school diploma or equivalent is required. Additional qualifications in front office operations or in achieving client satisfaction service is desirable.

Work Experience

• A minimum of three (3) years progressively working experience in customer service and front desk operations is required.
• The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first-level University degree.
• Experience in customer support using Enterprise Resource Planning (ERP) systems is required.
• Experience working with vendors and clients in cooperate, local NGO or International organization is desirable.
• One (1) year or more of experience in data analytics or related area is desirable.