Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 10, 2023
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.
    Read more about this company

     

    Customer Insights Associate

    We’re looking for a Customer Insights Associate to join our Customer Department.

    The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. You will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.

    This position will report to the Customer Insights Regional Lead.

    To achieve this, you’ll be expected to:

    • Conduct research surveys via phone, SMS, or other platforms
    • Facilitate focus groups and other field research with customers, agents, or prospective customers on key questions and drive insights on these questions
    • Add clarity to problem statements and research questions and identify pain points by gathering customer and agent stories, feedback, and sentiments to help the business better understand and empathize with our customers
    • Capture customer data and sentiments accurately and precisely, and communicate them clearly via various mediums, including survey tools, spreadsheets, word documents, PowerPoint, photos, and videos
    • Support in the development of solutions for these pain points
    • Support in the testing and release of new products, especially through observing our customers in the field
    • Support field visit logistics for customer and agent shadowing activities

    You Might Be A Good Fit If You:

    • Are passionate about our mission of making everyday essentials accessible to everyone
    • Are excited to be a champion for our customers in everything you do
    • Have experience conducting quantitative or qualitative surveys or other roles that require frequent customer communication
    • Have experience with photography, videography, or other mediums for capturing and telling customer stories
    • Are excited to conduct field research and embed yourself in operational processes to drive problem identification and solution development
    • Willing to work tirelessly to understand the root causes of problems and are more comfortable in the field than they are sitting at a desk
    • Are comfortable with survey tools and spreadsheets
    • Are a great listener and a clear and precise communicator
    • Love fast-moving environments with a sense of urgency to get the job done
    • Have emerging markets experience (particularly in East or West Africa)
    • Have a bachelor’s degree or equivalent experience

    go to method of application »

    Telesales Representative

    OVERALL PURPOSE

    We are looking for enthusiastic Telesales Representatives to contribute to generating sales for the company. The candidates will be responsible for closing sales over the phone and maintaining good customer relationships.

    RESPONSIBILITIES

    • Tele-Selling: Calling our existing customers to upgrade them to Televisions and other products which the company has to offer.
    • Conversion Objectives: Responsible for ensuring the campaign achieves its conversions and sales objectives.
    • Quality Objectives: To ensure the quality of calling adheres to set quality standards.
    • Productivity Objectives: To adhere to expected talk time benchmarks to maximize productivity.

    EXPERIENCE/ SKILLS & COMPETENCIES

    •  BPO industry / Call center industry experience
    •  Passionate about selling
    •  Ability to build relationships
    •  Result-oriented and Self-driven
    •  Team Player
    •  Able to multi-task

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at M-KOPA Solar Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail