Current Opportunities at Africare

KEY RESPONSIBILITIES

• Patient clinical management through Tele-consultation;
• Diagnosis and treatment of patients by taking proper history, ordering and interpreting laboratory tests, make appropriate diagnosis and prescription of treatment for all patients
• Proper documentation of EMR (Electronic Medical records)
• Oversee the efficient referral of patients in liaison with other departments to other practitioners for further management
• Provide health education to the patients
• Properly document treatment on health management information system.
• Reassess and follow up of patients as required
• Implement and enforce chronic disease management (CDM) processes and reporting as per the outlined SOPs
• Patient leveling as per CDM program and daily update of Chronic Health Register for all patients attended to
• Lead the CDM patients support groups and offer clinical advice in the ongoing conversations; Improve patient education and information on self-management of chronic diseases
• Collect, compile and submission of accurate clinical update reports and any other required data
• Provide effective support to medical center when a patient requires a medical officer review
• Actively participate in projects of quality healthcare such as CME’s, health talks, rational prescription audits, mortality audits, medical camps etc.
• Work with empaneled consultants to provide specialized care to clients when required
• Support a culture of learning and inclusion by keeping abreast of upcoming technologies, raising the bar on quality and developing effective techniques and strategies that focus on enhanced customer experience
• Participate in departmental/company meetings/CMEs/trainings to build teamwork, identify problems and agree on solutions, evaluate departmental performance etc.

JOB REQUIREMENTS

Minimum Qualifications

• Bachelor of Medicine, Bachelor of Surgery (MBChB)
• Valid practice license and professional indemnity

Experience

• Over 2 years’ experience in a similar role

Technical skills/Leadership competencies

• Excellent reporting and presentation skills
• Proven leadership, communication, interpersonal and decision-making skills
• Excellent reporting and presentation skills
• Proficiency in computer Microsoft Office Suite especially Excel, PowerPoint and Word.
• Self-motivated and ability to work under minimum supervision.
• A proactive team player with strong customer service and problem-solving skills
• Self-motivation and the ability to work with minimum supervision

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Required Abilities:

• Adaptability and accountability.
• Ability to ask prying questions and diffuse tense situations.
• Fluency in multiple languages may be desired.

Required Work Experience : Call Center Representative
Degree : Bachelor of Commerce - BCom | Bachelor of Arts - BA
Required Knowledge :

• Strong time management and decision making skills.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Required Skills :

• Call Management, Call Logging, Call Quality Monitoring, Call Recording, Voice Process, Call Monitoring, Call Analytics, Call Handling

Primary Responsibility :

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

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Key Responsibilities

• Actualize annual Key Performance Indicators (KPIs) set by the management
• Implement the pharmacy processes outlined in the Standard Operating Procedures (SOPs), guidelines and policy manuals
• Ensure the correct dispensing of Health Products and Technologies (HPT) commodities at the dispensing pharmacy units
• Participate in the medication management committee at the medical center in monitoring and addressing medication errors
• Uphold pharmacovigilance practices at the medical center and manage relevant reports of adverse drug reactions, adverse events following immunization, poor quality HPT, medical devices incidents and medication errors
• Ensure there is adequate HPT in the dispensing pharmacy store through correct quantification, indenting, receipts and dispensing with no pilferages.
• Ensure continuous inventory stock hygiene practice using the ABC analysis algorithm
• Ensure monthly complete stock audit with proper explanations for stock discrepancies
• Responsible for ensuring proper handover between relevant staff  
• Timely Issue daily, weekly and monthly reports to the Pharmacy In-charge and Center Manager
• Ensure there is proper entry of information in the narcotic drugs register and proper filing of prescriptions on the same 

JOB REQUIREMENTS

Minimum Qualifications

• Bachelor or Diploma in Pharmacy/Pharmaceutical Technology
• Registered/Enrolled by the Pharmacy & Poisons Board (PPB)
• Valid practice license
• Member of KPA/PSK

Experience

• 1 + years of experience
• Technical skills/Leadership competencies
• Upholds ethics and professionalism
• Excellent communication and collaboration
• Proper Medicine management skills
• Patient centered care
• Superior customer services
• Demonstrate leadership and organizational competence
• Active Continuous medical education and Staff mentorship and training 

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Key Duties and Responsibilities

Leave Management

• Ensure leave plans for medical centers and Support office are in place and are implemented
• Monthly leave utilization monitoring and reporting

Payroll Management

• Timely payroll inputs preparation and submission
• Resolution of payroll grievances – Deductions due to attendance, salary bounce backs, bank changes.
• Follow up on timely full and final settlement
• Issue and track salary advances for recovery (Develop a policy)
• Establish Sacco and negotiate MoU with a bank to facilitate staff loans.
• Management of intern attendance and timely payment.
• Administer compensation and benefits program (Reimbursements, Overtime pay)
• Manage allowances (Relocation, Airtime, acting allowance, superintending license payments)

Compensation & Benefits Management

• Ensure all employees and their dependents are included in the medical cover
• Ensure implementation of WIBA
• Management of group life cover – Additions, deletions and pay outs.
• Provision and verification of travel advances (Revise the policy)
• Guide line managers in drafting of detailed Job descriptions

Disciplinary Management

• Manage complex employee relations casework including disciplinary management – Line Managers & Centre Managers to raise showcause letters with HR guidance
• Conduct disciplinary hearings
• Ensure all disciplinary related documentation are complete – Showcause, Invites, Minutes, Closure letters
• Ensure closure of disciplinary proceedings within stipulated timelines
• Oversee resolution of employee disputes
• Manage all employee grievances presented to HR
• Absence Management of staff employees
• Provide support in employee wellness and welfare programs

HRMS

• Ensure full implementation on the HRMS in all HR functions

Separation Management

• Resignation, Retirement, Contract non-renewal, Terminations, Summary dismissal and redundancy
• Conduct exit interviews to establish reasons for exit
• HRMS deactivation and uploading of correct exit document
• Ensure staff is cleared in all departments and exit documents forwarded to payroll.
• Certificate of service and recommendation letters for exiting employees.
• Verification and timely payment of final dues

Staff Welfare

• Staff recognition in the organization
• Facilitate team building activities
• Provide counselling for staff in the organization
• Manage the welfare kitty
• Issue long service awards
• Co-ordinate celebration of employee birthdays

Other roles

• Advise managers on the terms and conditions of employment and knowledge share best practice with them.
• Support in the implementation of change management processes
• HR Analytics and reporting of HR related data for all business units
• Ensure staff files are in good condition and all documents are correctly filled
• HR Help desk. Provide support to employees in various HR related topics.
• Ensure legal compliance throughout Human Resource Management.
• Effectively manage all employee life cycle transactions.

Requirements – Skills and Experience

• Proven HR generalist experience of three to five years is expected.
• Exceptional organizational and communication skills is required together with proven leadership capabilities and solid knowledge of employment legislation and its application.
• Should be a proactive team player with strong customer service and problem solving skills.
• Experienced in developing and supporting line managers through change.
• An ability to maintain confidentiality and act with discretion and diplomacy is crucial.
• Self-motivated and able to work under own autonomy or as part of a team.