CSE - Call Centre - Makl at Africare

Required Abilities:

• Adaptability and accountability.
• Ability to ask prying questions and diffuse tense situations.
• Fluency in multiple languages may be desired.

Required Work Experience : Call Center Representative
Degree : Bachelor of Commerce - BCom | Bachelor of Arts - BA
Required Knowledge :

• Strong time management and decision making skills.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Required Skills :

• Call Management, Call Logging, Call Quality Monitoring, Call Recording, Voice Process, Call Monitoring, Call Analytics, Call Handling

Primary Responsibility :

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.