Current Opportunities at Fairmont Hotels & Resorts

Job Description

• Be the first point of contact for guests arriving at the property
• Be required to provide continuing exceptional customer service to all guests  throughout their stay
• Provide helpful and accurate local knowledge to guests in an informative manner
• Greet and welcome guests upon their arrival with a friendly and professional demeanor.
• Provide information about hotel facilities, local attractions, and services to enhance guests' stay.
• Assist in the arrangement of transportation, tours, restaurant reservations, and other guest requests as necessary.
• Maintain the cleanliness and organization of the concierge desk and surrounding areas.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Offer personalized services to VIP guests and ensure their specific needs are met.
• Stay updated with the latest information about events, shows, and activities in the area
• Uphold the hotel's high standards of customer service and professionalism at all times.
• Other duties as assigned

Qualifications

• Diploma in Hospitality Management
• 2- 3 years’ experience in a premium hotel
• Possesses strong social and interpersonal skills and ability
• Manages all guests needs with zeal
• Carries an eye for detail and an approachable demeanor for all guests and heartists
• Can remain composed under pressure, makes rational decisions to resolve situations, upholding professionalism
• Self-driven approach to carry out assigned responsibilities
• Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
• Possesses good computer knowledge
• High level of integrity, enthusiasm, dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has a broad knowledge of diversity of guests

Additional Information

• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property

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Job Description

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Lead and manage the Stewarding team in all aspects of the department and ensure standards are followed.
• Supervise and maintain the sanitation of kitchen equipment and other areas assigned.
• Ensure all banquet event orders are reviewed and ensure proper set-ups are in place.
• Prepare monthly reports on shortages in of all equipment and requisition replacements as required while following budget guidelines.
• Work closely with the Executive Chef and Food and Beverage Manager to anticipate guest needs.
• Order and control all inventory of cleaning compounds required for the section
• Ensure all equipment is in working order and report any items in need of repair.
• Maintain a clean and safe work environment.
• Ensure all colleagues adhere to all safety practice requirement.
• Ensure colleagues have a complete understanding and adhere to the stewarding’s related to safety.
• Adhere and  train on all HACCP regulations, run audits are per HACCP charter, will be responsible for risk assessment and self-audit for section
• Follow and ensure that all colleagues follow safety procedure requirement.
• Monitor the use of chemical  and cleaning supplies
• Monitor the monthly breakage and provide framework on how to minimize breakage.

Qualifications

• Diploma in Food and Beverage Management desirable Degree in related field
• Previous leadership experience in a Stewarding and Hygiene Management
• Strong interpersonal and problem solving abilities
• Understand HACCP requirements and can conduct audits
• Proficient in Microsoft Office Applications
• Ability to work well under pressure in a fast paced environment
• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Good presentation and influencing skills
• Multicultural awareness and able to work with people from diverse cultures
• Self-motivated and energetic

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property