Concierge/Porter at Fairmont Hotels & Resorts

Job Description

• Be the first point of contact for guests arriving at the property
• Be required to provide continuing exceptional customer service to all guests  throughout their stay
• Provide helpful and accurate local knowledge to guests in an informative manner
• Greet and welcome guests upon their arrival with a friendly and professional demeanor.
• Provide information about hotel facilities, local attractions, and services to enhance guests' stay.
• Assist in the arrangement of transportation, tours, restaurant reservations, and other guest requests as necessary.
• Maintain the cleanliness and organization of the concierge desk and surrounding areas.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Offer personalized services to VIP guests and ensure their specific needs are met.
• Stay updated with the latest information about events, shows, and activities in the area
• Uphold the hotel's high standards of customer service and professionalism at all times.
• Other duties as assigned

Qualifications

• Diploma in Hospitality Management
• 2- 3 years’ experience in a premium hotel
• Possesses strong social and interpersonal skills and ability
• Manages all guests needs with zeal
• Carries an eye for detail and an approachable demeanor for all guests and heartists
• Can remain composed under pressure, makes rational decisions to resolve situations, upholding professionalism
• Self-driven approach to carry out assigned responsibilities
• Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
• Possesses good computer knowledge
• High level of integrity, enthusiasm, dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has a broad knowledge of diversity of guests

Additional Information

• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property