Current Opportunities at Q-Sourcing Servtec Group

Job Summary

• The overall purpose of the job is to coordinate the day to day activities of the store, ensure documentation is complete and up to date, supervise direct reports and ensure adherence to SOPs and health and safety guidelines

Key Duties and Responsibilities

• Initiate purchase requisitions and get the necessary approvals;
• Follow up on deliveries,  track daily purchasing requisitions and purchase orders to ensure timely delivery of goods;
• Generate reports from the system for daily goods issued, received goods, purchase requisitions and purchase order tracking reports;
• Identify and isolate slow-moving items, obsolete stock, damaged and expired stock and organize for safe disposal;
• Advise when stock levels are at optimal capacity and stop more orders to avoid running out of storage space;
• Plan and coordinate storage space by segregating the goods to avoid cross-contamination and improve efficiency;
• Implement safety measures in the stores as per the SOPs and health and safety guidelines;
• Ensure and verify that the received consignments (chemicals) are accompanied by a certificate of analysis from the supplier;
• Liaise with quality on sample analysis of new consignments – chemicals, ingredients and packaging materials;
• Maintain an up to date register for all goods received and fixed assets;
• Ensure all the bulky goods have complete documentation for ease of verification and record keeping;
• Ensure all the stores documents are filed accordingly and coded for ease of reference and tracking; and
• Any other responsibilities assigned to the job holder by the supervisor from time to time.

Knowledge and Experience Requirements (Qualifications)

• Diploma in either Business Administration, Supply Chain, Warehousing
• Minimum of 2 years experience

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Summary

• Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company’s growth in West Africa by connecting suppliers and customers with our products.  This role will support an exciting effort to strengthen the company’s coverage in francophone West Africa, starting with Senegal.

KEY ROLES AND RESPONSIBILITIES
Phase 1: Building Out a Supplier Database for Senegal

• Review an initial list of suppliers and contact information provided by the company’s team
• Through existing contacts, proactively identify new suppliers; collect contact details and reach out to retailers, hardware shops and other suppliers (past and current) of company products; primarily in Senegal to start
• Create a database of supply chain actors in Senegal and to track their status (e.g., active or inactive), existing company stock and/or interest to stock and sell the company’s products

Phase 2: Connect Customers with Suppliers

• Handle calls to and from callers on behalf of the company and ensure they comply with company guidelines particularly related to quality of service while carrying out their duties.
• Managing inbound and outbound calls in a timely manner
• Following call center scripts when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.

General:

• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

QUALIFICATIONS AND EXPERIENCE:

• Bilingual; able to fluently speak in French and English; Wolof language strongly preferred
• Bachelor’s degree preferred but Customer Service Certification with at least 1 year experience okay.
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.