Current Opportunities at VillageReach

Summary

• Under the direct supervision of the Health Center By Phone (HCBP) Senior Manager, the HCBP Technical Lead will be responsible for leading and guiding the design, development and implementation of the HCBP solution across multiple geographies while ensuring that the solution roadmap is aligned to both Ministry of Health (MOH) and VillageReach’s strategic goals. VillageReach has an established staff presence in the following countries: Democratic Republic of Congo, Kenya, Tanzania, Malawi, Mozambique, Nigeria, South Africa, The United States or Cote d’Ivoire.

Description

The Technical Lead will be responsible for the following duties:

HCBP Solution Design, Development and Implementation Management (30%)

• Provide overall management, coordination and support for HCBP development and implementation activities in collaboration with internal teams, technology partners and other key stakeholders.
• Work with internal teams and external stakeholders to analyze health sector needs and align solution roadmap to strategic goals.
• Translate functional requirements into detailed technical requirements and ensure they are clearly understood by development teams.
• Identify the resources (people, technology, etc.), teams and strategic partners needed to transform concepts into solutions.
• Lead the development of Standard Operating Procedures (SOPs), job descriptions of required technical staff and other relevant documentation needed to guide the implementation of the solution.
• Actively identify and mitigate roadblocks impacting completion of solution development timelines.
• Provide strategic input to the Director and Team Lead, Digital Solutions and HCBP Product Manager on HCBP transition and replication.
• Liaise with Digital Solution Managers at Global Technical Team (GTT) and in-country levels to coordinate and support the implementation of the HCBP in targeted countries.

HCBP Replication and Transition Coordination (30%)

• Guide the HCBP Technical Advisors (TAs) seconded to MOHs to ensure relevant toolkits and checklists are completed and utilized by the MOH.
• Coordinate and guide the HCBP MOH TAs to ensure all transition related activities are carried out when needed, including the transitioning of human resources, identification and training of relevant MOH ICT, Quality Assurance, Monitoring and Evaluation, and general solutions focal points at the MOH, and embedding HCBP within the government budgets.
• Contribute to the development and implementation of ongoing training programs for health center staff involved in the project.
• Support the development and implementation of capacity building plans for MOH on HCBP operations and backstopping the technical aspects of the hotline.
• Support proposal development for HCBP both in-country and for replication as needed.

HCBP Project Management (20%)

• Develop and Implement project timelines and deliverables.
• Manage project work plans and conduct quarterly reviews on the progress of deliverables.
• Prepare monthly update reports for submission to the GTT Leads and Senior Management.
• Contribute to writing monthly donor report updates, review of M&E data, and other reports as needed.
• Contribute to monthly budget projections and monitor the budget to ensure all activities are carried out within funding available.
• Monitor donor proposal requirements and adjust the work plan and refine program activities as needed to achieve deliverables.

HCBP Data Management & Monitoring and Evaluation (20%)

• Liaise with VillageReach’s GTTs to develop strategies for robust M&E and advancing Data Demand for Information Use (DDIU) by governments in collaboration with implementing partners.
• Work closely with relevant GTT Leads to monitor monthly, quarterly, and annual project performance, technical project indicators, and progress against plans.
• Provide technical support in the development of relevant study protocols and tools needed for evidence generation (e.g. baseline/endline surveys, impact evaluations, cost-effective analyses, focus group discussions, etc.).
• Participate in disseminating evaluation results for HCBP, publishing articles on the VillageReach website and other media outlets.
• Ensure Quality Assurance is conducted on a quarterly basis according to project timelines.

Competencies:

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

• This position will provide technical supervision to the HCBP Technical Advisors seconded to government MOHs and the in-country Program Managers responsible for HCBP implementations.

Education & Experience:

• Bachelor’s degree in relevant field (health informatics, public health, computer science, etc.) is required with 5-7 years of working experience as a technical project manager, product owner, business analyst or in a similar role to deliver business requirements for technology initiatives. Master’s degree is an added advantage.
• Experience in managing agile product development, including working with engineering, design, implementers, and clients to prioritize use cases, launch a product, and ensure it meets the needs of target users
• Experience working and communicating with government officials and/or multilateral organizations, with strengths in communicating technical concepts to non-technical stakeholders.
• Experience working in an international context and/or fast-based entrepreneurial environment, with demonstrated ability to work with a sense of urgency and in high pressure situations
• Exceptional communication skills with people of varied professional and cultural backgrounds
• Ability to travel approximately 30-40% of the year

Advantages

• Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare, etc.)
• Understanding of interoperability principles and standards (HL7, IHE, FHIR)
• Experience implementing technology-based solutions with users including user research, field testing, and training
• Experience in defining and measuring performance of digital products
• Experience working remotely with a decentralized team
• Experience living or working in resource-limited countries

Other Qualifications:

• Comply with VillageReach’s COVID-19 vaccination policy.
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
• Working knowledge of French and/or Portuguese will be an added advantage

go to method of application »

Summary

• The Manager, Policy and Advocacy will generate lead thinking on our policy agenda, with a particular emphasis on responsive primary health care, supply chain integration and health finance and investment. The Manager, Policy and Advocacy will provide policy analysis and keep abreast of innovative analysis across the suite of issues to support VillageReach’s advocacy agenda. Specifically, they will undertake research and policy analysis, identify policy and advocacy opportunities and prepare documents on critical policy issues. The position reports to the Director, Advocacy and Partnerships. VillageReach has an established staff presence: Democratic Republic of Congo, Kenya, Tanzania, Malawi, Mozambique, South Africa or Cote d’Ivoire.

Essential Duties and Responsibilities include the following.

• Lead VillageReach’s policy thinking and review research on responsive primary health care, supply chain integration and health finance and investment, including developing strategy, identifying policy objectives and key advocacy and campaign opportunities.
• Engage with country offices and the global team to identify key policy and advocacy opportunities and coordinate policy guidance on driving VillageReach’s core advocacy priorities.
• Develop high-quality policy and research outputs, sometimes at short notice, that are focused on winning arguments to effect change, and that can be used by senior leadership and colleagues across the organization.
• Coordinate with VillageReach’s Research, Evidence and Learning team to understand what programmatic data and evidence is generated internally and contribute to determination of the organization evidence and learning agenda based on advocacy priorities.
• Forge partnerships with a range of research and policy experts, institutions, and other stakeholders to leverage knowledge-generation activities.
• Produce documents on key policy issues and identify forward-looking trends for – position papers, blogs, talking points, and briefings for senior leadership, senior policymakers and principals.
• Engage with VillageReach’s communications team to develop, plan and deliver organization-wide policy campaigns.
• Represent VillageReach in external policy and advocacy meetings and engagements related to their portfolio, including high-profile meetings as appropriate.
• Build and maintain positive and productive relationships with key stakeholders.
• Other duties, responsibilities, and activities as assigned by the supervisor or the designee.

Competencies:

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Think for the long term and drive scalable solutions: VillageReach leaders think broadly about solutions that can be scaled to multiple countries and adapted to different circumstances. They don’t just think about immediate short-term solutions or band aid fixes.
• Ability to see big picture and to dive into details and get to root causes: VillageReach leaders are able both to see the larger context across the mission, organization and region, but also know how to ask the right questions and drive the process to drill down to the root cause of issues/problems to drive effective solutions. They implement effective systems/processes to monitor, identify and mitigate issues before they become too big. They understand the financial and impact drivers of our business and are able to consider both in how they manage and mitigate risk and opportunity.
• Communicate effectively and listen authentically: Leaders communicate concisely and tailor their style to the audience. They understand how to flex their communication style when speaking with board members versus front line contributors. They seek alternative/diverse perspectives and are genuinely willing to shift their thinking.
• Demonstrate commitment to diversity and inclusion: Leaders focus on attracting and retaining diverse talent. They create safety on their teams by genuinely listening, seeking diverse perspectives and connecting with people, personally, not just professionally. They treat people with respect and show sensitivity to gender, cultural, and religious differences.
• Effective decision making: Leaders are willing and able to make decisions, while recognizing the collaborative nature of VillageReach’s culture. They seek input from subject matter experts and those impacted by the decision, and bring that perspective into their decision-making. They demonstrate excellent judgment and think through the implications of decisions, the change management needed to implement them, and how to communicate them.
• Collaborate effectively: Leaders aren’t territorial and do not operate their teams in silos. They seek to collaborate with others both internally and externally. They give credit versus taking credit. They prioritize mission, organization, team and leave self for last. They are driven by the broader goals of the mission. They seek ways to have a bigger impact by supporting or enabling the work of others.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

• This position has no supervisory responsibilities but this might change in the future and may include supervision of interns from time to time. Supervisory responsibilities will be carried out in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Education & Experience:

• Master’s degree or equivalent experience in public policy, public health or any development-related field with 5-7 years of direct work experience.
• Significant research, policy analysis and policy advisory work in public health particularly in Africa
• Significant experience of working on development policy in an NGO, think tank or government agency.
• Experience of developing and overseeing the implementation of strategy
• A demonstrable understanding of the links between advocacy, campaigns, policy-making, legislation, and implementation of programs.
• Excellent research, writing, and analytical skills with the ability to synthesise complex policy documents and translate these for a wider audience
• Superb professionalism and diplomacy; ability to interact with high-level individuals internally and externally.
• Entrepreneurial spirit; does not mind unstructured and sometimes unpredictable environments.
• Quick turnaround research skills-must have the ability to seek out key facts and statistics that help explain complicated policy topics to broad audience.
• Ability to work in a fast-paced environment, with shifting priorities and occasional heavy workloads
• Ability to work as part of a global team

Other Qualifications:

• Comply with VillageReach’s COVID-19 vaccination policy.
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
• Oral and written English fluency is essential

go to method of application »

Summary

• VillageReach seeks an experienced and highly motivated individual to join the Global Technical Team as the Senior Officer, Global Telehealth Community of Practice . The Global Telehealth Community of Practice (GTCoP) provides a forum for collaboration, knowledge sharing, peer support and networking. The objective is to drive the development of national telehealth platforms, provide access to telehealth guidance and best practices, advocate for telehealth policies, and address challenges in the telehealth ecosystem.
• The Senior Officer, GTCoPr will work closely with community members (Telehealth private sector partners, NGOs, donors, governments, academics and more) to foster a vibrant, effective and financially sustainable online community. This is a dynamic role requiring a candidate who will manage the strategic direction, programming and financial sustainability of GTCoP. The ideal candidate is highly self-motivated, excellent in written and verbal communication, and capable of seeding and managing strategic partnerships. This is a remote working position with the individual residing in and eligible to work in a location where VillageReach has an established staff presence: Democratic Republic of Congo, Kenya, Tanzania, Malawi, Mozambique, South Africa or Cote d’Ivoire.

Description

• Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

Financial Sustainability – 35%

• Refine and implement an existing GTCoP financial sustainability roadmap.
• Closely work with Director and Team Lead, Digital Solutions, to develop a sponsorship package and solicit companies and organizations to sponsor GTCoP.
• Contribute to the development and implementation of basic and advanced paid membership packages.
• Identify, and execute other new revenue generation strategies, including paid events, within the first months of hire.
• Facilitate GTCoP strategic discussions, synthesize discussions and execute the next steps.

Community Management - 35%

• Build and maintain a pipeline of new members to broaden the GTCoP community by responding to inquiries, building partnerships and developing and following leads.
• Facilitate meaningful in-person and online connections and collaborations between GTCoP members, including partner matching, networking and potentially online discussion forums.
• Manage and maintain the GTCoP website and implementome platform.
• Maintain and promote GTCoP through current online channels (LinkedIn, monthly newsletter and YouTube) and identify new channels for content promotion.
• Monitor media and events for inclusion in GTCoP’s resource library, monthly newsletter and implementome database.
• Manage, grow and evolve the users in the implementome Database, including establishing new connections to solicit new data submissions.
• Proactively work with Director and Team Lead, Digital Solutions to develop and maintain partnerships with other working groups, NGOs and projects to expand GTCoP visibility and participation in key industry events to evangelize GTCoP.
• Maintain membership databases in excel and Mailchimp.

Event Coordination and Facilitation – 25%

• Facilitate GTCoP webinars, including establishing new connections with presenters, supporting presentation development, promotion and day of facilitation.
• Facilitate the design and coordination of online and in-person member events.

GTCoP Platform Management – 5%

• Monitor and evaluate GTCoP’s online platform performance against targets, implement performance improvement strategies through data-driven decision making and campaign analysis.
• Support the GTCoP team with ad-hoc requests such as presentations and reporting.
• Other duties, responsibilities, and activities as maybe assigned by the supervisor or the designee.

Competencies:

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization.
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed.
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach.
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education & Experience:

• Bachelor’s degree in Business administration, Marketing, Digital Communications or a related field of study.
• At least 3 years of experience in marketing, and at least 1 - 2-4 years of online community building/social media management or community management experience.
• Experience in business development for a social impact-oriented business or NGO
• Proven experience independently executing activities to advance objectives and strategies.
• Experience executing online and in-person events.
• Exceptional verbal and written communication skills, including strong interpersonal skills for working with international staff, community members and partners.
• Exceptional presentation design skills
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment
• Fearless in embracing relevant technology including demonstrated ability to easily adopt new tools and processes.
• Fluency in verbal and written English required, French and/or Portuguese will have added advantage.

Other Qualifications:

• Comply with VillageReach’s COVID-19 vaccination policy.
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
• Experience working in the Telehealth/ICT4D/Digital health industry.
• Experience with basic financial modeling, forecasting and scenario building.
• Experience using WordPress and Mailchimp