Current Vacancies at SKM Africa

Job Responsibilities

• Identify and pursue new business opportunities to grow our client base.
• Build and maintain strong relationships with clients and partners.
• Develop and implement effective sales strategies.
• Meet and exceed sales targets and KPIs.
• Prepare regular reports for the Managing Director on sales performance and market trends.
• Represent the company at industry events and client meetings.

Other Requirements

• At least 5 years Proven experience in business development, sales in an insurance sector preferably in an insurance brokerage firm.
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated with the ability to work independently and meet deadlines.
• A degree or diploma in Business, Marketing, Insurance, or related field is an added advantage.

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Job Responsibilities

• Handle end-to-end insurance claims processing (lodgment, follow-up, resolution).
• Act as the key liaison between clients, insurers, and internal departments on all claims matters.
• Provide timely and professional responses to client inquiries and complaints.
• Maintain accurate records of all client interactions and claims documentation.
• Follow up with insurance companies on pending claims and keep clients informed.
• Support the Managing Director with reports on claims performance and customer satisfaction.
• Assist in developing and improving customer service processes.

Other Requirements

• Minimum of 3 years’ experience in insurance claims processing and/or customer service preferably in an insurance brokerage firm
• In-depth understanding of insurance policies and claims procedures.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and insurance management systems.
• Diploma  in Insurance, Business Administration, or related field preferred.
• A customer-first attitude and a commitment to service excellence.