Claims and Customer Service Executive at SKM Africa

Job Responsibilities

• Handle end-to-end insurance claims processing (lodgment, follow-up, resolution).
• Act as the key liaison between clients, insurers, and internal departments on all claims matters.
• Provide timely and professional responses to client inquiries and complaints.
• Maintain accurate records of all client interactions and claims documentation.
• Follow up with insurance companies on pending claims and keep clients informed.
• Support the Managing Director with reports on claims performance and customer satisfaction.
• Assist in developing and improving customer service processes.

Other Requirements

• Minimum of 3 years’ experience in insurance claims processing and/or customer service preferably in an insurance brokerage firm
• In-depth understanding of insurance policies and claims procedures.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and insurance management systems.
• Diploma  in Insurance, Business Administration, or related field preferred.
• A customer-first attitude and a commitment to service excellence.