Customer Order Management Specialist at Ericsson

Job Summary

• The purpose of this role is to provide CU SEA Account with full visibility on PO booking status.
• The role was designed to improve customer satisfaction to shorten the time taken to book customer orders into the system.
• The role will interface Ericsson internal and customer external stakeholders.

Responsibilities & Tasks

• Take e2e ownership / oversight of driving different functions to faster end to end cycle time (PO to delivery)
• Ensure we have Less than 5 days lead time from PO to sales orders release
• Ensure purchase orders are timely booked, by following up with all stakeholders and ensure issues are timely resolved through appropriate escalations
• Secure full visibility of POs issued from the customer
• Update the customer on status of the PO received periodically
• Prepare weekly status report/Dashboard on PO overview.
• Tabulate an overview report and share with relevant stakeholders on regular basis.

Position Qualifications

The Order Management Specialist role requires both theoretical knowledge and understanding through solid experience on Order Management process, alongside, reporting capabilities to consolidate order management data from different sources and produce simple reports for executive team consumption.

Behavioral Competences

• Self-Management
• Learning Orientation
• Coordinating Skills
• Computer Literacy
• Ericsson Sales Process Knowledge
• Interpersonal Relations
• Sense of Urgency
• Ability to work under pressure
• Business Writing
• Organization Awareness

Qualifications & Experience

• Diploma
• 2-3 years’ experience in the telecommunication industry, preferably in a commercial environment.

Next Steps

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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.