Fresh Openings at Dimension Data

Requirements

1. Develop applications that effectively accomplish client objectives and user needs.
2. Design and write code for applications and maintain applications databases.
3. Analyze and edit existing software applications to improve and optimise functionality, fix problems and enable its use on new hardware platforms.
4. Remodel and adapt applications as needed to optimize performance.
5. Identify specific business needs and preferences related to application.
6. Test applications extensively to ensure they are error and bug free.
7. Install applications and act as technical advisor.
8. Communicate with relevant internal technical stakeholders to obtain information on project limitations, performance requirements and interfaces.
9. Consult with business stakeholders in the design phase to determine client needs.
10. Produce software documentation following company software process and templates.
11. Participates in software product review meetings and team meetings.
12. Refactoring code
13. Review code written by other developers

Qualifications

1. Bachelor’s Degree in computer science or equivalent with related demonstrable experience
2. Experience working with geo distributed teams through innovation, bootstrapping, pilot and production phases with multiple stakeholders to the highest levels of quality and performance
3. Experience in working with large data sets and ability to apply proper ML/AI algorithms
4. Five or more years developing micro-services and RESTful APIs

Knowledge, skills and attributes:

1. Strong understanding of cloud architecture and services in multiple public cloud based technologies like AWS, GCP, Microsoft Azure and Microsoft Office 365
2. Seasoned and experienced professional with high proficiency in the following technologies required.
3. Strong PhP, C#, ASP.NET, Node.JS, Sails.JS combined experience
4. Experience and understanding of other programming and scripting languages.
5. Strong knowledge of Frameworks
6. Understanding of MVC design patterns
7. Understanding of front-end technologies, such as Angular, Vue.JS, Bootstrap, JavaScript, HTML5, and CSS3
8. Web services / API (REST, JSON, SOAP, XML)
9. MS SQL/NoSQL/MySQL/Mongo/MariaDB databases and relevant languages.
10. Proficient understand of code versioning tools, such as GitLab, BitBucket.
11. Deployment tools such as Jenkins
12. Project Management tools like Jira, Projec, Flow.
13. Experience with container run time (Docker, LXC/LXD)
14. Familiar with SafeAgile practices and believes in test driven development
15. Experience with CI/CD concepts and tools
16. Excellent analytical and problem solving skills.
17. Possess a can-do attitude and one that takes initiative
18. Excellent verbal and written communication skills
19. Ability to work multi-functionally and work well as a diverse team

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Key Responsibilities:

1. Receiving assigned technical support cases form Level 1 team, troubleshoot and resolving issues that could be associated with solution functionally such as network related application errors, database or data errors, message flow, firmware, network connectivity and server performance
2. Identification of areas of development and training for Level 1 Engineers based on escalated cases and feedback from the business keeping in mind new solutions and products
3. Continuous upskilling of Level 1 engineers with the aim of enhancing overall business technical skill, enhancement of work efficiencies and improvement of client experience
4. Supports the Team Leaders in the development and implementation of new technology requirements, processes, policies, and systems to ensure the most effective use of new technology and opportunities
5. Documentation and implementation of proactive service enhancement plans to drive optimal performance of our services and solutions to clients especially for recurrent service gaps
6. Working with respective stakeholders on assessment of technical solutions required to address customer requirements, assesses clients met and unmet needs, and recommending solutions that optimize value for both the customer and the company
7. Work with internal core infrastructure engineering teams, Installation engineers and team leaders to identify/isolate root cause and support implementation of solutions that have not been solved through problem replication or known solutions
8. Managing customer expectations of response time and issue resolution through accurate and timely feedback to existing and prospective customers regarding the services offered by the company
9. Participating in company-sponsored training programs as provided and provide product feedback to reduce the number of issues experienced by customers
10. Providing accurate and timely feedback and reports to line manager as may be required from time to time
11. Daily review and updating of the issue management system for assigned cases and provision of site reports as per SLA
12. Application of validated processes to support and manage customer requests, complaints, and inquiries
13. Must meet or exceed the service and quality performance standards or objectives for the assigned function

Qualifications, Skills, and Experience:

1. Degree in Information Technology or Information Systems or Computer Sciences or Telecommunication, or related discipline
2. Advanced Certification in Cisco, Microsoft Applications, Security and Voice Solutions
3. Practical experience working with large Enterprise Solutions such as SDWAN, MPLS, Network Security, CISCO, VC, VOIP
4. Between 3-4yrs experience in the IT industry focusing specifically on network infrastructure support and maintenance
5. Customer Service skills and training with excellent oral and written communication skills
6. Excellent organisational skills

Behavioural Competences:

1. Knowledge and effective application of all relevant security policies processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks
2. Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture
3. Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance
4. Ability to work in a team and achieve synergies

Skills and Attributes:

1. Basic understanding and appreciation of technical design and business principles
2. Demonstrates fundamental project management and administration ability
3. Display customer engagement skills
4. Demonstrate relevant domain specialist knowledge
5. Good verbal communication skills
6. Demonstrate good reporting skills
7. Client focused and displays a proactive approach to solving problems
8. Ability to work under pressure