Jobs at International Rescue Committee

Job Overview

The Education Unit Manager position will provide core administrative and knowledge management support in the areas of event planning, information and education resource management, communications, travel and procurement.

Specific Responsibilities

Administrative Support

Support to Education Unit leadership

• Manage the Senior Director’s and Deputy Director’s calendars and assist with scheduling and other administrative tasks, including booking conference rooms, setting agendas, preparing print materials and taking notes for meetings.
• Relationship management. Maintain a list of key contacts that includes tracking of engagements/conversations/follow up.
• Team Communication- Serving as focal point for information inquiries both internally and externally. Distributing org and team wide information.
• Travel. Reserve and book flights and accommodation for Senior Director, procure visas; liaise where necessary with IRC Country Program staff to arrange in-country travel logistics.

Support as needed to Education Unit colleagues

• Provide administrative support on purchase requests, Human Resource forms, hiring processes, and on-boarding of new staff (including regular updating of onboarding materials), as well as additional support as needed.
• Serve as liaison for Education Unit staff with HQ support departments such as Finance, IT, HR and Global Supply Chain, as needed.
• Serve as education unit’s focal point for IRC’s Integra system, and regularly strengthen team capacity to use Integra and other administrative systems.

Procurement and consultants

• Serve as the focal point for all procurement requests and payment of consultants.
• Manage the administration of procurements, including tracking and initiating requests and processing and tracking payments.

Supervision

• Oversee hiring (including drafting JDs), onboarding, and management of education paid interns.

Event logistics

• Support logistics for external education events that we convene (1-2 annually) or attend, including:
• Comparing and choosing sites for events; liaising with vendors, obtaining quotes for services, reviewing contracts, finalizing all procurement requirements.
• Coordinating content, drafting communications materials and correspondences, and overseeing development and dissemination of all event print materials.
• Assist with the planning and running of Education’s internal retreats and bi-weekly meetings.
• Plan and schedule Education unit meetings including planning all meetings for each month in advance, sending regular reminders and sending out agendas, managing technological needs, ensuring recording, centralizing materials shared in meetings, and taking and sharing minutes.

Knowledge Management

• Develop/improve and maintain a system for gathering, organizing and tracking relevant information on education research projects, programs and strategic initiatives, including statistics about our reach.
• Maintain a “key facts” document with up-to-date statistics; fact check as needed for external communications.
• Maintain and update an education resource library, including regularly engaging with content leads to ensure that all relevant materials are centralized.
• Respond to internal information requests, providing existing content and supporting the production of new products (e.g., presentations, fact sheets, website content) as needed.
• Serve as the site owner for IRC’s internal education page and make updates as needed; as well as update education fact sheets
• Update departmental data on a quarterly basis, including the Education Unit’s organizational chart, country coverage, country visits, international field staff list, and Quarterly Strategic Review.
• Maintain and distribute a detailed calendar of team member travel and key events.
• Maintain IRC’s knowledge management system of resources, research and tools
• Collect and ensure education updates are included in internal IRC communication channels, such as newsletters

Job Qualifications

• University Degree in education, communications, international business, international development or relative field required.
• Proven skills in administration and logistics, writing and editing a must.
• Must be extremely detail oriented and organized, with strong communication skills and the ability to juggle multiple tasks.
• Knowledge of key issues in education, particularly in humanitarian and/or development contexts, a plus.
• Fluency in English required; proficiency in French, Spanish and Arabic is desired/an advantage.
• This role may be done remotely with occasional travel.

go to method of application »

Job Description

Under the direct supervision of the Field Coordinator - Hagadera field office and technical supervision by IT Manager, the IT Officer will be responsible for providing daily technical support and troubleshooting of all computer systems with consideration to the needs and requirements of the Hagadera office.

Major Responsibilities

IT Support - Provide Level 1 and Level 2 Support

• Work with end-users or IT colleagues (or Service Desk) on resolving Level 1 and level 2 issues in Hagadera Field Office.
• Resolve or escalate Level 3 issues to appropriate internal or external resource (IT Manager/Regional IT lead /Applications team Service desk and vendor) as necessary.

Installation / Configuration / Management Of

• Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image.
• Service-Now (IRC IT enterprise ticketing helpdesk system).
• Specialized application installation and support such as, but not limited to, Integra (Dynamics 365), Workday, Rescue Net, ERP, IRHIS.
• Assist with users e-mail account, creation, setup, archiving, termination, and distribution group management.
• Verify and provide technical consultancy to procurement regarding purchasing spare parts for IT equipment and ensuring equipment purchased are of the right specifications and conform to the IRC standard specifications
• Install, document, manage and support wired and secured wireless networks for Hagadera Field Site.
• Monitor the performance of the LAN, WAN and VPN connections in the Hagadera field office.
• Ensure data protection & backup systems are working properly through BOX.
• Improve the network infrastructure (WIFI Access Points, Network QoS and filters, print servers, etc.)
• Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.

Collaboration, Strategy Planning, Reporting and Capacity building.

• Provide trainings on demand basis to staff to strengthen knowledge of basic computer skills to end users.
• Serves as the IT liaison with field administration and staff to understand and interpret IT needs at the base level and to collaborate across lines in meeting those needs.
• Delivers appropriate training programs to ensure high quality professional staff performance in the area(s) of oversight.
• Participates in the documentation and implementation of policies and standard operating procedures to ensure effective operation of an organization.
• Participates as a member of the IT team in planning, problem resolution, and reviewing department performance.
• In coordination with the IT Manager, put work plans in place for improving IT systems, Internet connections and local networks for better performance and benefits.
• Regular monthly reporting as per the report template and submission to the geographical and functional managers.
• Performs miscellaneous job-related duties as assigned.

Qualifications

• Bachelor's degree; at least 5 years of progressively responsible work experience directly related to the duties and responsibilities specified.

Knowledge, Skills And Abilities Required

• Knowledge and understanding in Networking and Infrastructure Technologies (LAN/WAP administration, Cisco Meraki environment, and Cyberoam skills will be added advantage)
• Windows Environment management: Client – Windows 10 and Server 2016 server administration skills
• Working knowledge in Cloud computing technologies and data storage – BOX Inc.
• ITIL V4 fundamentals to administer and manage the service desk platform and improve SLAs.
• Project management skills (PMI)
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.