Jobs at Fairmont Hotels & Resorts

• As a Duty Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

What’s In It For You

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
• Review, analyze and suggest improvement of work flow and standards at the Front Desk.
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Ensure documentation of all guest related issues using the logbook.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
• Assist Guest Relations in greeting, rooming, and sending off guests.
• Inspect front of house and back of house regularly for cleanliness and orderliness.
• Ensure that front line staff complies with marketing techniques and maximizes sales.
• Check billing instructions, monitor guest credit and act upon any discrepancies.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Ensure driveways are manned at all times and run efficiently.
• Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
• Conduct Night Audit Process for hotel.
• Provide department orientation and training of the hotel service standards, procedures and programs.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Motivate and provides a work environment which brings out the best in team members.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.
• Be fully familiar with the Emergency Procedures, Policies and Standard Operating Procedures established by the Hotel.
• Attend all briefings, meetings and trainings as assigned by management

Qualifications
Your experience and skills include:

• Previous leadership experience required
• Previous PMS experience required
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all

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Bartender

• Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service.
• To focus on guest satisfaction and engage and interact with guests.
• To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations.
• To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties.
• To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check.
• Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times.
• Responsible for the upkeep of standards of service at all times including all items used during service.
• To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.
• To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary.
• To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Complete all sidework and cleaning duties as described in the Standard Operating Procedures.
• Have full knowledge of entire menu, as well as daily specials, desserts, etc.
• Provide attentive service, focusing on guests needs.
• Receive payment for food and beverage provided and provide change and receipt to guests.
• Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits.
• Make coffee, espresso and tea.

Qualifications
Your experience and skills include:

• Minimum 1 year experience in Food and Beverage preferably at a luxury property
• An operational knowledge and proficiency in Point of Sale System an asset
• Excellent written/verbal communication and interpersonal skills
• Good wine knowledge helpful as well as liquors.
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service

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• Reporting to the General Manager, the Director of Sales will be responsible for developing and implementing a sales strategy that will drive revenue growth and increase market share. This role requires an individual with a strong background in sales, marketing, and hospitality management.
• The Director of Sales will be responsible for managing a sales team, developing and maintaining relationships with clients, and identifying new business opportunities. They will also be responsible for monitoring industry trends, forecasting sales, and developing pricing strategies to maximize revenue.
• In addition to these responsibilities, the Director of Sales will work closely with other departments within the hotel, such as marketing, reservation and revenue management, to ensure that all sales efforts are aligned and integrated into the overall business strategy.
• The ideal candidate for this position will have a proven track record of success in sales, as well as experience in the hospitality industry. They must also possess strong leadership skills and be able to motivate and manage a team of sales professionals.
• The Director of Sales should work closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share
• Your exceptional sales skills, deep understanding of the luxury brand market, and ability to provide and drive revenue will play a crucial role in enhancing the hotel's reputation.

As part of your role you will be accountable for:

• Steer the achievement of the rooms and catering sales budget
• Support the leadership in the development of sales and marketing plan and budget presentation
• Develop and implement effective sales strategies for all verticals MICE and Leisure including individuals, families, and groups, in alignment with the hotel's overall sales objectives.
• Support team to create and build and maintain strong relationships with key industry partners in travel and business for both luxury and corporate and the individual, family and group travelers.  
• Establish strategy to grow and generate business opportunities and increase market share with key industry partners.
• Carry out extensive market research to analyses the preferences and needs of the market and establish strategies to ensure the hotel reach is achieved in both local and international markets.
• Proactively engage with existing and prospective clients, including conducting site visits, participating in trade shows, and hosting familiarization trips, to showcase the hotel's unique offerings and amenities.
• Lead sales team to build an extensive network of contacts, building relationships to drive high yield business from all market segments into the hotel.
• Plan and attend trade exhibitions, collection reviews, road shows and sales trips to maximize the brand coverage Fairmont Mount Kenya Safari Club  optimizing the ROI of short, medium and long term business for the hotel
• Work in partnership with revenue team to drive distribution through local partners, responding to market trends and consumer demand
• Work with operations to ensure service delivery meets required standards across partnership agreements
• Steer the formation of the annual department budget, monitor departmental performance and report rationale for all variances of actual revenues achieved versus budget and recommending and implementing appropriate actions
• Prepare and present and coach sales team on how present persuasive sales proposals, contracts, and presentations to clients, addressing their specific requirements and promoting the hotel's value proposition.
• Coordinate with various departments within the hotel, such as reservations, operations, and events, to ensure seamless execution and exceptional guest experiences.
• Support strategic department planning and development
• Coach, mentor and develop sales team to ensure they are well supported and empowered to perform in their roles
• Act as a brand ambassador, representing the hotel by maintaining constant contact with stakeholders, including clients, guests,  key industry partners, and steer the regional account management for luxury partnerships agreement: examples (AMEX, FHR, Virtuoso, Traveler Made etc.

Qualifications and Experience

• Master’s degree in hospitality management, focus on Sales and Business development
• Proven track record of a minimum of five (5) years in luxury hotel sales, with a demonstrated ability to achieve and exceed management's expectations.
• Take on tasks in addition of the ones stated, with a positive can do mindset
• Be a brand ambassador at all times, ensure brand integrity and clarity are maintained
• Model the company's culture, vision, mission and core values at all times
• Maintain positive relationships with all guests, vendors, colleagues and clients within travel networks
• At all times, represent Fairmont in Kenya in a professional, courteous and efficient manner
• Excellent communication, negotiation, and interpersonal skills to effectively engage with clients and build long-term relationships.
• Good presentation and proposal development skills to showcase the hotel's unique offerings and value proposition.
• Proficiency in using Opera and other sales tools to track leads, manage accounts, and generate reports.
• Ability to work independently, lead a team and drive results with a proactive mindset
• Strong analytical and problem-solving skills, with the ability to create reports and identify sales opportunities.
• Flexibility to travel as required for client meetings, industry events, and hotel visits.