Fresh Jobs at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• To monitor Technology Systems Status against set baseline standards and configurations, generate exception reports, assign actions and track remedial measures.
• To drive compliance to KCB Group Technology Policies, Standards and Processes through awareness, education, proactive reporting and escalations.
• To periodically review and report on the status of IT General Controls, recommend adjustments and changes required to improve efficacy.
• To monitor IT Capacity Utilization, setting appropriate thresholds, exception triggers and reporting to senior management.
• To provide 2nd Level review over the status of Software Asset Management and generate exception reports/improvement recommendations to senior management.
• Periodically participate in IT advisory reviews for adequacy of Core IT Processes such as; 
• To develop Governance and Control Instruments covering new and Emerging areas of Technology including Cloud Computing, Artificial Intelligence and Machine Learning, Robotic Process Automation.
• To Monitor the status of IT Operational Checklists and Playbooks and support system administrators in mitigating gaps in the current instruments.
• Facilitate co-operation with Internal and external auditors coordinating access and provision of information required.
• Technology Change Control Process, 
• Business Continuity and Disaster recovery
• Backup & Recovery Processes, 
• Cyber security
• Logical Access Management Processes, 
• Incident and Problem Management processes and any other process as may be determined by Line Manager and produce management reports.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field of study    RQ
• Professional Qualifications    COBIT,CGET,CISA,CISM, ITIL (at least one)    RQ     
• Project Management    PRINCE2, PMP    AA     

Experience

• Total Minimum No of Years’ Experience Required    4

Detail    Minimum No of Years    Need Type[5]

• 4 years progressive experience in Information Technology    4    RQ
• Experience in at least one IT disciplines such as (IT Governance, IT Security, IT/IS Audit, IT/IS Risk )    2    ES
• Operating systems (windows, Unix)    2    DE
• Network Services and protocols    2    DE
• Internetworking Technology    2    DE
• Active Directory Domain Services     2    DE
• Database management systems    2    DE
• Messaging and Collaboration    2    DE
• Exposure to multiple, diverse technologies and processing environments    4    DE
• Exceptional interpersonal skills, including teamwork, facilitation and negotiation    2    DE
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements    2    DE
• Ability to liaise with Stakeholders and subject matter experts across the industry and within the organization.    2    DE

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Main Duties & Responsibilities 

• Source, expand and retain existing client relationships so as to increase market share and profitability.
• Ensure financial and business growth targets assigned are achieved.
• Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
• Responsible for managing existing portfolio of clients through continuous reviews and identification of client needs.
• Provide service to customers with regard to account information, and queries raised.
• Facilitate problem resolution with specialized units.
• Contract review and negotiation with current and potential clients.
• Source and prepare tenders / presentations for potential business opportunities.
• Ensures all client KYC/AML documentation is up to date.
• Identify and manage the risks associated with custody services business. 
• Provide a service focused, knowledgeable and experienced point of contact for new and existing clients.
• Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.
• Work closely with the Client investment committees and Fund secretaries so as to bolster good working relationship.
• Ensure that all Custody Reports are submitted to clients as per SLA timelines. 
• Responsibility for resolution of audit matters for custody services clients. 
• Ensure billing and collection of revenue for custody services rendered
• Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.

Professional Qualifications and Experience

• University Degree in Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution.
• Capital Markets Program Certification
• Five (5) years’ banking experience in the Financial/banking sector, three (3) of which should be in Relationship Management in Custodial Services.
• Excellent banking operations skills 
• Excellent emotional intelligence skills 
• Excellent problem-solving skills.
• Strong persuasion, management, and communication skills
• Strong organizational skills 
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions

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Main Duties & Responsibilities

• Grow the Bank’s market share in Trustee Services 
• Ensure that the assigned financial and business growth targets are achieved.
• Undertake compliance reviews for all schemes under management in line with the CMA Act and Regulations. 
• Ensure all compliance matters identified from the compliance reviews are fully resolved.
• Manage and ensure all risks associated with Trustee Services are mitigated.
• Implement the Trustee Services strategy In line with the Bank’s strategy and policies.
• Provide a service focused, knowledgeable and experienced point of contact for new and existing clients.
• Attend Client meetings / AGMs and make presentations as appropriate. 
• Convene all the quarterly Trustee Meetings and undertake compliance reviews. 
• Ensure annual general meetings are convened as required.
• Work closely with the client investment committees so as to bolster good working relationship.
• Ensure that all the relevant returns are made to the regulators as stipulated by the CMA Act and Regulations.
• Responsibility for resolution of audit matters for Trustee Services business
• Undertake regular KYC / AML reviews for all clients under management 
• Ensure billing and collection of revenue for trustee services rendered
• Perform any other duties which may be assigned
• Maintain high level integrity and ethical standards.

Professional Qualifications & Experience

• University Degree in Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution.
• Capital Markets Program Certification
• Trustee Development Program Certification
• Relevant certification in business development, Finance or its equivalent is an added advantage.
• Four (4) years’ experience in Trustee Services sector,   three (3) of which should be in Relationship Management
• Excellent understanding of the industry regulations for provision of trustee services
• Excellent problem-solving skills.
• Integrity & courage to challenge actions
• Persuasion, management, and communication skills
• Organizational and risk management skills
• Creative approach, with the ability to anticipate   challenges and develop innovative solutions.

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Main Duties & Responsibilities 

• Drive product monitoring and control of custody and trustee services products in liaison with Relationship Managers, Operations Managers and other relevant stakeholders. 
• Ensure adherence to industry regulations and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
• Ensure the implementation and regular review of product program guides for all custody and trustee services products
• Stakeholder management to ensure alignment on delivery of custody and trustee services products.
• Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged propositions.
• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Achieve Product and e-Channels revenue target and growth as determined.
• Responsible for the implementation and adoption of all regulatory, compliance, FATCA, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Investor services unit.
• Manage and coordinate custody and trustee services client engagement efforts across relevant business units by ensuring that individuals are clear on their contribution and expected outcomes.
• Create product awareness within the bank through quarterly training of branches, support and business-teams in order to embed a custody and trustee services product culture.

Academic and Professional Requirements

• A bachelor’s degree in business management with a bias in Administration, Commerce, Accounting, Economics or Finance
• Possession of MBA/ MSc. in a relevant field will be an added advantage
• At least 10 years' work experience in Banking, six (6) of which should be in Custody Services or Trustee Services
• Experience in general banking and custody operations
• Experience in relationship management and service delivery
• Experience in risk management for custody and trustee services 
• Excellent research, analytical, and problem-solving skills. 
• Experience in product development, support, and implementation
• Commercial awareness and business acumen to identify opportunities for revenue generation.
• Technologically savvy and appreciation of current ICT trends. 
• Integrity and courage to challenge actions within various business units and the status quo. 
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills 
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.