Fresh Jobs at Sidian Bank

JOB PURPOSE

The Job Holder will be responsible for managing Sales & Business Development of Digital, Transaction Banking & Cash Management products and channels, with a focus on growing uptake and utilization across target markets. The role includes enhancing the breadth and depth of product lines to sustain competitive positioning. Effective account relationship management is critical to optimize customer satisfaction, retention, and wallet share through multiple solutions from the bank’s portfolio.

KEY RESPONSIBILTIES 

• Strategic Input and Planning
• Sales and Business Development
• Marketing
• Customer Experience
• Collaboration & Reporting
• Performance Metrics
• Technology & Innovation

MAIN ACTIVITIES

Strategic Input and Planning

• Contribute to the Transaction Banking & Cash Management strategy by preparing and implementing an individual business plan aligned to branch and SBU growth objectives.
• Prepare a personal action plan that supports achievement of budgetary goals.

Sales & Business Development

• Manage sales and business development across all digital product lines: Credit Cards, Corporate Internet Banking, Mobile Banking, Mobile Lending, Retail Internet Banking, Lipa Na Mpesa (Tills, Paybills, Express), Salary Advance, Debit Cards, and Money Transfer/Remittances.
• Develop business opportunities and monitor digital channel activities to ensure competitiveness and responsiveness to market/customer needs.
• Enhance relationship marketing and management by establishing and nurturing profitable customer and partner relationships.
• Drive wallet share growth by actively marketing digital banking products to existing and prospective clients.
• Conduct market research and competitor analysis to identify opportunities.
• Manage key account relationships, ensuring cross-selling and upselling of solutions.
• Activate clients on digital channels to drive usage, volumes, and income.
• Lead credit card business growth through customer acquisition and usage.
• Grow portfolio through aggressive client acquisition and uptake of cash management products.
• Acquire and manage merchant relationships under Lipa na Mpesa and Sidian Xpress.
• Drive revenue growth from existing and new cash management solutions.
• Expand uptake of salary advance/mobile lending and bulk Internet banking within the branch.
• Support product innovation by providing customer insights to product teams and piloting new transaction banking solutions.

Marketing

• Develop and deliver customer value propositions to clients, shareholders, and partners.
• Build the Sidian Bank brand as a leading enterprise bank.
• Guide branches using market insights on consumer trends and competitor offerings.
• Support product specialists and sales teams in marketing initiatives.

Customer Experience

• Champion customer satisfaction and advocacy to drive growth and efficiency.
• Link sales and service by embedding customer service culture.
• Ensure seamless customer support and timely resolution of complaints.

Collaboration & Reporting

• Collaborate closely with branch managers, product teams, IT, operations, compliance, and treasury to deliver client solutions.
• Provide regular reports on sales pipeline, client visits, activation rates, and revenue performance to the Head of Transaction Banking & Cash Management.
• Participate in management and cross-functional forums to align business development with strategic priorities.

Performance Metrics

• Growth in transaction volumes and revenues from transaction banking and digital channels.
• Number and value of new customers, merchant and corporate client acquisitions.
• Customer retention and satisfaction (e.g., NPS, complaints resolution within SLA).
• Digital activation and utilization rates across key products.
• Compliance results (zero repeat audit findings, KYC update adherence).

Technology & Innovation

• Support adoption of new digital solutions such as APIs, host-to-host integration, ecommerce acquiring, and innovative payment solutions.
• Promote digitization initiatives in line with the Bank’s transformation agenda.
• Provide feedback from clients and markets to shape future product enhancements.

DECISION MAKING AUTHORITY

• Reporting to: Senior Manager Sales, Digital Financial Services
• The role holder is not mandated to execute any business deal/decision solely.
• All decisions raised will be referred to the unit manager or direct supervisor for countersigning.

ACADEMIC BACKGROUND

• Bachelor’s degree in Business Administration, Finance or any other Business-related field with minimum of Second-Class Honors, Upper Division

WORK EXPERIENCE

• At least 5 years’ experience in banking
• Minimum 3 years’ experience in Electronic Channels, Cash Management, Digital Banking, or Transaction Banking
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Experience in regional banking delivery with strong Internet Banking knowledge
• Knowledge and experience in money remittance

SKILLS & COMPETENCIES

Interpersonal:  

• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams 
• Upholds high standard of Professionalism, integrity and respect for others  

Management and leadership ability:

• Able to identify, motivate and develop talent within the Branch.
• Capacity to influence decisions at management level
• Communicates effectively and able to explain complex Business issues
• Drives high performance in branch teams.

PROFESSIONAL CERTIFICATION

• Diploma in Banking – AKIB
• Certified Public Accountant CPA Section 2

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JOB PURPOSE

The Manager, Core Banking Systems & Channels Support role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s Core Banking and related system Operations. This includes developing, maintaining, supporting, and optimizing Core Banking initiatives. In collaboration with external vendors, system experts and information security experts. Manager, Core Banking Systems & Channels Support will schedule and direct activities to implement business changes in the core banking software and service problems in a timely and accurate fashion

KEY RESPONSIBILTIES 

• Responsible for configuration and customizations in T24 core banking system as per Requirements and technical Specifications.
• Integration of core banking and any third-party systems.
• Develop new APIs in accordance with business requirement.
• Investigate and document T24 core banking system and channels problems.
• Provide technical support for T24 core banking system and Channels
• Conduct testing for the developed components; Participate in SIT and extend support for UAT
• Provide after hours support in line with Service Level Agreements to ensure customer satisfaction.
• Oversee stability and  of the Core Banking System and Interfaces.
• Ensure all incidents are resolved within agreed SLAs and escalate all incidents to the responsible party
• Monitoring, optimization and maintenance of the core systems.
• Review incidents and problems and ensure root cause has been established and subsequently closed.

MAIN ACTIVITIES

Applications Management

• Manage and set priorities for design, maintenance, development and evaluation of Core Banking and its interfaces.
• Manage Core Banking Service Agreements with vendors, Budgets and Supplier Contracts.

Service Management

• Provide team leadership and management oversight for the Core Banking Application and channels to ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s

IT Application security and Governance

• Efficiency and Effectiveness of the Core Banking Technology Applications (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access

Business continuity management

• Provide and execute detailed Disaster recovery plans and procedures for Core Banking and other critical business applications
• People leadership
• Provides effective leadership to the core banking systems unit, ensuring competency development, succession planning and conducting performance appraisal.

DECISION MAKING AUTHORITY

• Freedom to make decisions to resolve problems without consulting Senior Manager IT, but advice later thus ensuring business operations continuity.
• Task prioritization and resource planning within the projects and tasks for team and self.

ACADEMIC BACKGROUND

• University degree in Computer Science, Information Technology/Systems or IT related field

WORK EXPERIENCE

• Should have development experience in Temenos (T24) / other banking packages.
• At least five (7) years’ experience in T24 core banking system with strong Knowledge in T24 modules.
• University degree in computer science, engineering, or IT. 
• Experience in Database Administration – DB2/Oracle, MySQL and Microsoft SQL is preferred
• Working experience in a bank or other financial services organization.
• Experience in Management of Support Contracts, RFP’s and Third party support providers

SKILLS & COMPETENCIES

• In depth technical knowledge of T24, programming, web services and OFS.
• In depth technical knowledge on DevOPS. DevSecOPS an additional advantage
• Should be able to comprehend the configurations & customization requirements, provide Technical solution, wherever applicable
• Understanding of any programming language with a basic understanding in Linux environment.
• Knowledge and experience in modern practices for IT Applications architecture and operations in medium to large banks to provide guidance on quality improvements and problem management
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks

PROFESSIONAL CERTIFICATION

• ITIL Intermediate and other relevant professional qualifications in ICT field.
• Project Management Certification: PMP or Prince 2 is an added advantage
• Any software development certification