Fresh Openings at CDL Human Resource

We are a blue chip company, a leader in the broadcasting media sector. Due to expansion and growth, the following position has risen in our organization.Reporting to the Quality Assurance and Training Manager, the incumbent will be responsible for doing evaluations on each representative in various functions and be able to give constructive feedback and coaching with a view to enhancing customer experience.

Requirements

COMPETENCIES & EXPERIENCE

• Minimum first degree in social sciences or a business related field
• An additional focused Call Centre qualification and/or Diploma in Customer Services Management will be an added advantage
• 3 years of working experience at the Call Centre or in the Service Industry with some supervisory level experience
• Experience at technology oriented service firms; Mobile telephony, BPO call centers, etc. will be an added advantage
• Excellent interpersonal skills
• Ability to motivate to produce results
• Excellent oral and written communication skills
• Dependability
•  Multi-tasking

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KEY RESPONSIBILITIES

• Financial Management & Reporting
• Prepare and review monthly, quarterly, and annual financial statements.
• Ensure accurate recording of all financial transactions in accordance with accounting standards.
• Manage budgeting, forecasting, and cash flow planning.
• Monitor production costs, operating expenses, and profitability per product line.
• Cost Control & Analysis
• Analyze quarry operational costs (drilling, blasting, crushing, fuel, maintenance).
• Implement cost-control measures and variance analysis against budgets.
• Provide financial insights to management for decision-making.
• Cash Flow & Treasury Management
• Manage daily cash flow and ensure availability of funds for operations.
• Oversee receivables, payables, and credit control.
• Monitor customer payments and ensure timely collections.
• Compliance & Statutory Requirements
• Ensure compliance with tax regulations (VAT, PAYE, withholding tax, NSSF, NHIF).
• Coordinate audits and liaise with external auditors and regulators.
• Ensure adherence to internal financial controls and company policies.
• Procurement & Asset Control Support
• Review procurement requests for budget compliance and cost effectiveness.
• Monitor inventory valuation, spares, fuel, and consumables.
• Maintain fixed asset registers for quarry plant, equipment, and vehicles.
• Team Leadership & Coordination
• Supervise finance staff and ensure effective task allocation.
• Support payroll processing, overtime verification, and salary payments.
• Collaborate with sales, production, procurement, and HR departments.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Commerce, Business Administration or Business Management (Accounting or Finanace)
• Professional qualification (CPA, ACCA) is mandatory.
• Minimum 4 years’ experience, preferably in quarry, mining, manufacturing or construction industry.
• Strong knowledge of Kenyan tax and statutory requirements.

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KEY RESPONSIBILITIES

• Sales Coordination
• Receive customer orders, confirm product availability, and schedule dispatch.
• Prepare quotations, delivery notes, and sales invoices.
• Maintain updated customer records and product price lists.
• Follow up on pending orders and ensure timely communication with clients.
• Support the sales team in tracking targets and preparing weekly sales reports.
• Logistics & Dispatch Coordination
• Plan daily truck loading schedules in liaison with the weighbridge and dispatch team.
• Coordinate with drivers, loaders, and transporters to ensure timely deliveries.
• Monitor delivery timelines and resolve any delays or logistical issues.
• Track vehicle movements and ensure compliance with safety standards within the quarry.
• Documentation & Reporting
• Ensure all dispatch documents (DNs, weighbridge tickets, route sheets) are accurate and complete.
• Reconcile daily dispatch reports with weighbridge data.
• Assist in preparation of monthly sales and logistics performance reports.
• Customer Service
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Maintain strong relationships with internal and external stakeholders.
• Compliance & Coordination
• Ensure dispatch and sales processes comply with company policies.
• Support coordination between sales, finance, production, and weighbridge teams.
• Participate in stock-taking exercises and product reconciliation.

Requirements

QUALIFICATIONS & EXPERIENCE

• Degree in Sales, Logistics, Business Administration or related field.
• At least 4 - 5 years’ experience in sales or logistics, preferably in quarry, manufacturing or construction industry.
• Strong understanding of dispatch operations and inventory flow.
• Proficiency in MS Office; ERP knowledge is an added advantage.

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MAIN ACCOUNTABILITIES AND ACTIVITIES

• Sales & Performance Management
• Monitor cluster and store performance against KPIs (revenue, conversion, basket size, ASP, MSI, shrinkage, etc.).
• Partner with merchandising and supply chain teams to ensure stock availability, allocation efficiency, and sell-through.
• Lead regional performance reviews, driving accountability and corrective actions.
• Operational Leadership
• Manage and support Cluster Leads to ensure all stores meet revenue, profit, and operational standards.
• Translate retail strategy into actionable operational plans for each cluster.
• Ensure compliance with SOPs, retail standards, and brand presentation guidelines across regions.
• People Leadership & Development
• Provide coaching, guidance, and performance management for Cluster Leads.
• Build leadership capability and succession pipelines across the retail field team.
• Support training, development, and engagement programs that drive frontline excellence.
• Customer & Brand Excellence
• Champion our client Customer Experience framework across all regions.
• Partner with Visual Merchandising and Marketing teams to ensure consistent in-store brand presentation and activations.
• Drive initiatives to raise service, quality, and brand standards across the regional network.
• Operational Efficiency
• Manage cost efficiency across clusters, including payroll, shrinkage, inventory accuracy, and operational expenses.
• Support new store openings, relocations, and refurbishments in collaboration with Property and Projects teams.
• Implement process improvements to enhance operational scalability and efficiency.
• Cross-functional Collaboration
• Act as liaison between retail field operations and HQ functions (HR, Finance, Product, Marketing, Supply Chain).
• Support integration of ERP and digital tools to strengthen operational execution.
• Contribute to strategic projects including loyalty rollout, retention strategies, and new retail concepts.

EDUCATION/KNOW-HOW & COMPETENCIES

• Know-How, Technical Skills and Experience
• Bachelor’s degree in Business, Retail Management, Fashion Merchandising, or related field. MBA is an added advantage.
• 8+ years’ experience in multi-store retail management, with at least 3 years in a senior role overseeing multiple regions/clusters.
• Demonstrated success in driving sales growth, operational efficiency, and customer experience in fashion, lifestyle, or consumer retail.
• Strong commercial acumen, analytical skills, and people leadership capability.
• Experience in fast-paced, multi-country or regional retail environments