Job Vacancies at Equity Bank Kenya

Job Purpose:

The purpose of the role is to build and sustain a rapport with Churches and Religious Institutions. The key responsibility is; customer acquisition, retention, and income generation from the sales of the bank's products.

Key Responsibilities:

• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
• Onboarding new clients, Identify and address customer needs, ensuring that the overall service provided is in line with customer expectations.
• Achieving Income generation target through the existing customers and recruitment into digital financial services.
• Keeping abreast of developments in the Churches and Religious Institutions environment both locally and internationally.
• Deposit mobilization with a focus on Churches and Religious Institutions
• Advisory to customers and guidance through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Bank’s customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are maintained.
• Manage existing relationships to deepen the relationship for Business Banking solutions.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Adherence to all bank’s prescribed processes, standard operating procedures, and Central Bank prudential requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally
• Any other official duties that may be allocated from time to time by management.

Qualifications

• Bachelor’s degree in commerce/Business related field/Theology
• Strong presentation skill set.
• Good analytical skills.
• Highly effective communication and collaboration skills.
• High level of cooperation with others and is responsive to the banks and team’s needs.
• AMC/CFT training/knowledge.
• Have Served as a Bishop/Pastor/Priest/Catechist/Reverend within the last 5 years

Key Competencies and Attributes

Interpersonal:

• A clear understanding of the Churches and Religious Institutions operating environment.
• Demonstrated networks within the focus group – Churches and Religious Institutions
• Demonstrate the capability to build and maintain strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.

go to method of application »

Role Description

The Channels support specialist – Internet Banking is a role that supports the business to achieve its goals and objectives by using effective and efficient practices to achieve strategic objectives and product support to customers. Additional responsibilities will include providing the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer.

 Responsibilities

• Document and describe application defects and track those defects to resolution.
• Manage open tickets resolution times on ticket SLA’s and manage vendor on issues/incidents raised with them for resolution.
• Perform capacity and performance management for E- banking applications.
• Configure, test and deploy newly released fixes into UAT, Pre-prod and subsequent migration to production environments.
• Level 2 support for client facing application issues raised by level 1 support analysts.
• Prepare method of procedure (MOP) documents and training manuals to be used by level 1 engineers to troubleshoot and resolve known issues in E-banking applications.
• Maintain system uptime on set standards and ensure proper escalation where required.
• Formulation and validation of SQL scripts for generating business reports.
• Drive efforts to proactively identify application or system issues improving availability and performance.
• In depth knowledge of code deployments and SDLC processes.
• Using organization skills maintains personal knowledge of recent environment/software updates to ensure accurate customer communication.
• Document application workflows to create the ability to identify issues at their different layers within the application architecture.
• Participates in training programs to continuously improve product knowledge and service skills.

Qualifications

• Degree in Computer Science, IT, Telecommunications or related qualification.
• Knowledge on E-banking platforms.
• Ability to carry out integrations through completion of System Integration Testing and User Acceptance Testing.
• Ability to work with diverse teams and various stakeholders to accomplish tasks in heterogeneous 24x7 high-availability operations environments, with significant levels of direct customer interaction.
• Knowledge in UNIX and Linux systems support is a MUST, administration and Linux scripting an added advantage.
• Good knowledge and experience working with Databases: Oracle PLSQL, MySQL.
• Solution architecture troubleshooting, performance tuning and problem resolution.
• Knowledge of application server Administration: Preferably WebLogic, JBOSS.
• Programming skills an added advantage.
• Excellent communications skills, good listener, team player, positive attitude is a must.
• Able to keep a good relationship with customers. Flexible and co-operative.
• Able to work under pressure and be quality orientated.
• Available to take part in 24 x 7 support coverage roster.
• Knowledge in container-based technologies like Kubernetes and experience with Redhat OpenShift is an added advantage.
• Understanding of cloud environments, particularly Azure, AWS.
• Experience with IT service management (ITSM) and best practices.

go to method of application »

Role Description

The purpose of this role is to effectively manage and support bank telephony systems, mobile channels systems and applications to ensure (24*7*365) service availability in the group. The Digital Channels Support Officer is responsible for monitoring the performance of the Systems, address technical issues raised by customers and business, support business in deploying new products, work with vendors and partners to support business.

 Responsibilities

• Mobile Telephony application support (SMSC, USSD, SMSR, SMS-Firewall, BSS, IN, STP and HLR).
• Mobile Channels applications support. (STK, APP, WEB, USSD).
• Manage incident resolution time within SLA target.
• Take on end to end service ownership and manage all involved parties towards a SLA compliant delivery.
• Responsible for managing incidents, including implementation of workarounds and changes, and for executing service requests, including on call duties.
• System administration for a healthy platform to service customer requests.
• Provide second level support for issues escalated by L1 service desk.
• Support improvement and delivery of new mobile products/services.
• Perform system upgrades and apply system patches promptly as received from system vendors as per the governance framework.
• BCP for mobile channels and telephony.
• Ensure reports are delivered to business and management promptly.
• Review project status, action pending tasks and provide update to stakeholders.
• Root Cause Analysis and documentation of incidents.
• Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements.
• Knowledge of Operational risk management i.e. AML and KYC principles.
• Strict Adherence to Change management and governance frameworks.

Qualifications

• Bachelor’s Degree IT/Computer Science.
• Professional Certificate in related field e.g. Linux/Oracle, ITIL etc.
• Application support with at least 5 years’ experience in a Busy IT environment, preferably a Bank or a Telco.
• Knowledge and experience supporting Telephony systems (SMSC, USSD, HLR, IN and BSS).
• Knowledge and experience supporting Mobile banking application (STK, USSD, Mobile App and WEB).
• Experience in cloud system support (Azure, AWS).
• Experience in Linux system support.
• Experience in Database management and support.
• Incident and Change management, Problem-solving, Communication skills, Programming, IT Security and Banking.

go to method of application »

Role Description

Since 2016, the Equity Group Foundation (EGF) has provided over 3,000 beneficiaries with TVET scholarships. EGF seeks to grow this program in Kenya and within the region (DRC, Rwanda, Uganda, and Tanzania) to ensure scholars successfully transition into tertiary education and are equipped with on-demand skills that will ensure they are employable and ready to start businesses. The TVET Scholarships and Opportunity Linkages Manager will be responsible for managing TVET scholarships within the region and facilitating opportunities to connect scholars with jobs or access to funding to build businesses. The successful candidate will collaborate with other key stakeholders to review the current program, design innovative programs in the subsidiaries implement and develop partnerships and sponsorships to fund the program's activities.

Responsibilities

• Scholarship Management: Facilitate the management and administration of scholarships for TVET beneficiaries. This involves collaborating with the partners in developing scholarship criteria and eligibility requirements, reviewing applications, coordinating selection processes, inducting the scholars to the program, and managing the disbursement of funds.
• Partnership Development: Establish and maintain partnerships with relevant stakeholders such as educational institutions, industry associations, government agencies, and non-profit organizations. Collaborate with these partners to identify funding opportunities, create linkages for employment opportunities, internships, or apprenticeships for program beneficiaries. Develop vocational training programs that align with market demand and equip beneficiaries with relevant skills for employment or entrepreneurship.
• Provide career guidance and counselling services to support beneficiaries in their career pathways. Facilitate networking events, job fairs, or business incubation programs to connect beneficiaries with potential employers or business mentors. Offer entrepreneurship training and mentorship to support beneficiaries in starting their own businesses.
• Program Development: Contribute to the development of the TVET program by identifying areas of need and potential beneficiaries within the region. Assess the requirements of the labour market and industry trends to align the program with relevant skills and job opportunities. Work with curriculum developers and trainers to ensure the program meets industry standards.
• Student Support and Mentoring: Provide guidance and support to scholarship beneficiaries throughout their educational journey. Assist with the enrolment process, academic counselling, and career guidance. Collaborate with trainers and mentors to ensure the overall well-being and success of the students.
• Networking and Professional Development: Stay updated with the latest trends and developments in TVET and scholarship management through networking with other professionals and attending relevant conferences or workshops. Seek opportunities for professional growth and apply best practices to improve the program's effectiveness.
• Alumni community and engagement: Establish an alumni network to maintain connections with program beneficiaries after their graduation. Develop mentoring programs that connect alumni with current program participants, providing guidance and support. Organize alumni events, such as reunions, workshops, or career development sessions. Leverage the skills and experiences of alumni by involving them as guest speakers, trainers, or mentors within the program. Collect alumni success stories and testimonials to highlight the impact of the program and inspire current beneficiaries.
• Outreach, Linkages and Promotion: Develop strategies to raise awareness about the TVET program in secondary schools, stakeholders and share about the I scholarship opportunities within the region. Conduct information sessions, workshops, and promotional events to engage potential beneficiaries and stakeholders. Utilize various communication channels, including social media and local media outlets, to reach a wider audience.
• Monitoring and Evaluation: Implement monitoring and evaluation mechanisms to track the progress and impact of the TVET program. Collect and analyze data on student outcomes, scholarship utilization, and employment rates. Identify areas of improvement and provide recommendations for program enhancement.
• Reporting and Documentation: Prepare regular reports on the activities, achievements, and challenges of the TVET program. Maintain accurate records of scholarships awarded, partnerships established, and student progress. Ensure compliance with reporting requirements from funding agencies or program stakeholders.
• Financial Management: Collaborate with the finance team to develop and manage budgets related to scholarships and linkages. Monitor expenditure and ensure adherence to financial guidelines and policies. 

Qualifications

• Bachelor's or Master's degree in education, business, or a related field.
• At least 5 years of experience in program management, preferably in the field of education or workforce development.
• Experience in fundraising, sponsorship, or grant writing.
• Strong networking and relationship building skills.
• Member of a Technical Working Group or Associations (Preferred).
• Demonstrated ability to build and maintain relationships with key stakeholders, including businesses, government agencies, and non-profit organizations.
• Excellent communication, presentation, and people skills.
• Strong analytical and critical thinking skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficient in data tools and other relevant software.
• Strong understanding of technical vocational education and training systems and practices would be a value add.
• If you are enthusiastic about creating opportunities for young people to succeed in the workforce and have the necessary qualifications and experience, we encourage you to apply for this exciting position.