Jobs at NTT Ltd

Key Responsibilities:

• Design, implement, and manage enterprise server and storage solutions.
• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
• Provide data centre support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for data centre operations and related infrastructure and resolve technical problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
• Administer and optimize VMware environments, including vSphere and vCenter.
• Manage RedHat Linux systems and ensure their stability and performance.
• Implement and maintain backup and recovery solutions; Veeam, Veritas and Commvault.
• Collaborate with the teams to support infrastructure projects and initiatives.
• Ensure data security and integrity across all systems, Prepare breach and other reports to identify failures and short-comings.
• Develop and update documentation for infrastructure and take full ownership for managing the incident to resolution within the service level conditions.
• Perform regular backups and recovery operations.
• Monitor system performance and implement improvements.
• Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Perform the necessary hand over procedures in cases where shift work is required.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in enterprise server and storage engineering.
• Strong understanding of data security principles.
• Experience with VMware, RedHat Linux, and Veritas technologies.
• Familiarity with backup and recovery procedures.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and collaboration abilities.

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Key Responsibilities:

• Configuring computer operating systems and applications.
• Assisting clients through a series of actions, either through walk in, remote access, telephone or physical visit.
• Troubleshooting Level 1 faults and solving hardware/software faults and replacing parts as required.
• Supporting the roll-out of new Operating System, Applications, Patches, Upgrades etc and setting up new users' accounts and profiles.
• Responding to client’s cases within agreed SLA time limits.
• Working continuously on a task until completion (or referral to third parties e.g. Level 2-3 Support teams,) while prioritizing and managing open cases one at a time to ensure SLAs are met.
• Rapidly establishing a good working relationship with user’s customers and other professionals e.g., software developers to facilitate solution finding, testing of new hardware, software and devices.
• Carry out Preventive Maintenance on Desktops and laptops as per the schedule.
• Participate in Disaster Recovery Exercise as and when required.
• Handles closure of Tickets, Service Requests and Changes within the timeframe allocated.
• Support New Systems Initiatives as and when they are rolled out.
• Remedy Change and RMS Administration.
• Provides qualitative solutions for all Systems queries /complaints aimed at achieving the defined SCB Quality Assurance Standards.
• Provides detailed hardware issues reports, and recommendations or any other feedback to the Team Leader or Head of Technology Support Services. 
• Achieve agreed upon individual Key Performance Indicators.
• Any other duties that may be assigned.

Knowledge and Attributes:

• Ability to communicate well and to capture all pertinent details when required will contribute to their success
• Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
• Sound interpersonal skills with the ability to foster and maintain stakeholder relationships
• Solid client service orientation and passion for achieving or exceeding expectations
• Good written and verbal communication skills
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

• Bachelor’s degree or relevant qualification in IT/Computing, or related field.
• Relevant IT certifications, such as ITIL and Microsoft 365.