Internship Vacancies at United Nations Office at Nairobi (UNON)

Responsibilities

• Contributing to the day-to-day operation of the UNON IMS Server, Backup, and Infrastructure NOC.
• Monitoring and reporting on network, servers, storage, virtualization, and connectivity within the NOC environment.
• Monitoring NOC dashboards and alerts for potential incidents affecting ICT infrastructure services.
• Performing initial triage of incidents and escalating to relevant teams when required.
• Supporting troubleshooting for connectivity, performance, and availability issues.
• Assisting in the configuration and installation of network devices (routers, switches, firewalls).
• Supporting the setup and maintenance of LAN, WAN, Wi-Fi, and structured cabling.
• Assisting in basic wireless and wired network troubleshooting.
•  Using network monitoring tools to track performance, bandwidth, and potential problems.
• Contributing to server maintenance, cloud resource management, and IT infrastructure optimization.
• Supporting user account management and network maintenance tasks.
• Collecting, analyzing, and visualizing infrastructure data to generate actionable insights.
• Contributing to AI and machine learning research, including the research, deployment, and optimization of Microsoft Copilot for IT automation and AI-driven workflows.
• Participating in infrastructure projects such as dashboard optimization, automation scripts, virtual machine migration, and configuring new machines.
• Contributing to knowledge capture and documentation by drafting SOPs, playbooks, troubleshooting guides, and training notes.
• Documenting processes, configurations, incidents, and presenting weekly NOC progress reports.
• Communicating with supervisors for any issues identified during monitoring or troubleshooting.
• Collaborating with peers and engineers to enhance the monitoring ecosystem and share best practices.
• Applicants are required to indicate their preferred cohort when submitting their application: November 2025 – February 2026, January 2026 – April 2026, May 2026 – August 2026, September 2026 – December 2026 The internship assignment will have multiple positions available for a period of 4-months. The internship assignment is full-time and in-person at the duty station. The internship assignment will not attract any remuneration or allowances.

Qualifications/special skills

• Applicants must meet one of the following requirements: be enrolled in a graduate or undergraduate school programme in information and communication technology or related area;
• be enrolled in the final academic year of degree programme in information and communication technology or related area; or if pursuing their studies in countries where higher education is not divided into undergraduate and graduate stages, have completed at least three years of fulltime studies at a university or equivalent institution towards the completion of an information and communication technology degree or related degree.
• Preferred area of study: Candidates should be in the final year of a university degree (minimum bachelor's) or have completed a degree in: Computer Science, Information Technology , Business Technology Management , Data Science, Electrical & Computer Engineering
• Any related field with a focus on data analytics, IT infrastructure, or business technology.
• Desired Profile Good understanding of the OSI Model and TCP/IP protocols including Cisco Certified Network Associate curriculum • Good understanding of virtual infrastructure (e.g., VMware, Proxmox, Hyper-V, Backup).
• Good understanding of server platforms (Windows/Linux). 

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Daily responsibilities will depend on the individual's background, the intern's assigned office as well as the internship period. Under the direct supervision of the cluster team leads the intern will assist with data analysis, reporting and record-keeping documentation for the Talent Acquisition Unit (TAU):

• Generating, digitizing, and maintaining documentation for staff and non-staff recruitment.
• Collecting data from various sources, such as databases and spreadsheets, and ensuring its accuracy.
• Cleaning and transforming raw data for analysis purposes.
• Creating clear and easy-to-understand data visualizations like charts and graphs.
• Providing support for various activities, including creating memos, following up contracts, and official documents.
• Review non-staff files and records to identify those to be retained or destroyed based on established policies.
• Work closely with the Records Management Team to ensure compliance with organizational guidelines.
• Create detailed reports summarizing the review process and decisions made.
• Cross-reference files with organizational retention policies and legal compliance requirements.
• Suggest improvements to the current filing and records review process based on observations.
• Prepare a brief report or presentation on findings and recommendations at the end of the internship.
• Document workflows and propose enhancements for future efficiency.
• Collaborating in the design and improvement of archives and records keeping.
• Contributing to the enhancement of archives and records keeping for team documents.
• Undertake tasks related to creation, organization, indexing, storage, retention and disposal of records.
• Performing other assigned duties as needed.

Qualifications/special skills

• Applicants must at the time of application, meet one of the following requirements:
• Be enrolled in a graduate school programme (second university degree or equivalent, or higher),
• Be enrolled in the final academic year of a first university degree program (minimum Bachelor's level or equivalent),
• Have graduated with Bachelor's degree, Masters, PhD or equivalent.
• Be computer literate in standard software applications (Microsoft Office Suite). Have demonstrated a keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter. Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes a willingness to try and understand and be tolerant of differing opinions and views.