United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the program...
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Intern - Infrustructure - Network Operations Centre (NOC)
Contributing to the day-to-day operation of the UNON IMS Server, Backup, and Infrastructure NOC.
Monitoring and reporting on network, servers, storage, virtualization, and connectivity within the NOC environment.
Monitoring NOC dashboards and alerts for potential incidents affecting ICT infrastructure services.
Performing initial triage of incidents and escalating to relevant teams when required.
Supporting troubleshooting for connectivity, performance, and availability issues.
Assisting in the configuration and installation of network devices (routers, switches, firewalls).
Supporting the setup and maintenance of LAN, WAN, Wi-Fi, and structured cabling.
Assisting in basic wireless and wired network troubleshooting.
Using network monitoring tools to track performance, bandwidth, and potential problems.
Contributing to server maintenance, cloud resource management, and IT infrastructure optimization.
Supporting user account management and network maintenance tasks.
Collecting, analyzing, and visualizing infrastructure data to generate actionable insights.
Contributing to AI and machine learning research, including the research, deployment, and optimization of Microsoft Copilot for IT automation and AI-driven workflows.
Participating in infrastructure projects such as dashboard optimization, automation scripts, virtual machine migration, and configuring new machines.
Contributing to knowledge capture and documentation by drafting SOPs, playbooks, troubleshooting guides, and training notes.
Documenting processes, configurations, incidents, and presenting weekly NOC progress reports.
Communicating with supervisors for any issues identified during monitoring or troubleshooting.
Collaborating with peers and engineers to enhance the monitoring ecosystem and share best practices.
Applicants are required to indicate their preferred cohort when submitting their application: November 2025 – February 2026, January 2026 – April 2026, May 2026 – August 2026, September 2026 – December 2026 The internship assignment will have multiple positions available for a period of 4-months. The internship assignment is full-time and in-person at the duty station. The internship assignment will not attract any remuneration or allowances.
Qualifications/special skills
Applicants must meet one of the following requirements: be enrolled in a graduate or undergraduate school programme in information and communication technology or related area;
be enrolled in the final academic year of degree programme in information and communication technology or related area; or if pursuing their studies in countries where higher education is not divided into undergraduate and graduate stages, have completed at least three years of fulltime studies at a university or equivalent institution towards the completion of an information and communication technology degree or related degree.
Preferred area of study: Candidates should be in the final year of a university degree (minimum bachelor's) or have completed a degree in: Computer Science, Information Technology , Business Technology Management , Data Science, Electrical & Computer Engineering
Any related field with a focus on data analytics, IT infrastructure, or business technology.
Desired Profile Good understanding of the OSI Model and TCP/IP protocols including Cisco Certified Network Associate curriculum • Good understanding of virtual infrastructure (e.g., VMware, Proxmox, Hyper-V, Backup).
Good understanding of server platforms (Windows/Linux).
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