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  • Posted: Aug 13, 2020
    Deadline: Aug 19, 2020
  • Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
    Read more about this company


    IT Service Delivery Manager


    This role is responsible for development, implementation and management of business aligned IT services and service level management.

    Minimum Requirements

    • Bachelor’s degree in IT or Computer Science
    • Must have systems/network administration, or any other ICT certifications
    • 5 years of IS working experience
    • Working knowledge of Financial & Project management.

    Job Specification…

    Service Delivery Management

    • Champion IT service culture within the organization.
    • Understand, champion, and implement best practices for Service Desk operations.
    • Responsible for providing Reports on SLA compliance, Service Desk Metrics and IT assets
    • Create and maintain the service catalog
    • Analyze and review actual service performance against SLAs and OLAs with the vendor manager
    • Responsible for maintaining the IT Asset Database
    • Provide regular reports on service performance and achievement to Business and IT management
    • Provide Service Desk performance reports to IT management on a weekly/monthly basis
    • Responsible for defining, analyzing, planning, measuring and improving the availability of IT services, to ensures that all designed services are available in order to meet the business requirements.

    Service Desk

    • Maintain day to day responsibility for the ownership and resolution of issues, incidences, and changes.
    • Take overall responsibility for incident, change and issue management and request fulfillment on the Service Desk.
    • Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics.
    • Work with management to evolve Service Desk operations and services to address the needs of the department.
    • focused about end user functionality
    • Ensures end users are satisfied with the services offered by the ICT team by minimizing business impacts of service failures, proactively monitoring ICT service, resolving incidents and requests with minimal delay and communicating with the end user in case of service outage

    Service cost management

    • Responsible for the all ICT Cost and expenditures i.e. Service Desk and Incident Management implementation, Staff training (IT, Customer and user), Support tools , associated hardware
    • quantifies the value of services and underlying assets and establishes the operational financial forecasts.

    Risk Management

    • Identifying, assessing, and controlling risks through analyzing incidences and problem raised through the service desk and evaluate the impact of the business and coming up with mitigation procedures
    • Help reduce potential negative impact of changes and mitigate service outage
    • Management of IT Services for recovery and continuation in the case of a serious incident, proactive measures, rather than just reactive measures, so that the risk of disaster is minimized in order to ensure continuance of service and that the service provider is able to meet minimum service levels

    go to method of application »

    Analytics & Insights Manager - Personalization Services


    This role is accountable for conceptualising, designing and implementing strategic plans through the effective management of projects and or team/s through Data Analytics. Compiles 1-3 year plans for Agile Project Teams, based on broader business plan. To promote our leadership behaviours and focus on talent development.

    Minimum Requirements

    •  Matric with relevant tertiary qualification (MBA or BSc / BBus Science / BCom)
    • 10+ years’ experience in analytical or statistical environment
    • Minimum of 5 years demonstrated, relevant experience in a large, complex organization preferably in the financial services industry
    • Proven experience with customer journeys, demonstrated strong skills in data science, analytics & statistical modelling
    • Good appreciation of customer experience
    • Experience working in a collaborative multi-disciplinary team within an interactive process and/or an Agile development methodology
    • Ability to thrive in a fast-paced environment, comfort in a dynamic and fast-moving work environment.
    • Excellent communication skills
    • Ability to build relationships and engage with various stakeholders to drive value proposition.

    Job Specification

    • Strategic
      • Enables thorough Data Analytics, the Digital & Data leadership team on delivery of designated projects, managing the implementation of the agreed deliverables.
      • Sets & communicates strategic direction, excites people around the vision and goals and aligns diverse, cross-functional and cross-border teams to achieve success.
      • Lead projects and provide strategic direction across the account to deliver a superior client experience.
      • Collaborate and influence internal stakeholders to make decisions that positively impact return on investment; provide subject matter expertise on leading best practices.
      • Leveraging agile ways of working in creating cross-functional multi-disciplinary teams to deliver return on investment in a Customer Centric business
      • Business Translator:  Bridging the technical expertise of Data engineers and Data scientists with the Operational expertise of business
    • Customer
      • Collaborate with business to articulate business challenges and translate these into actionable initiatives.  Communicating and present analysis results to key stakeholders across organisational levels
      • Accountable for thought leadership and best operating practice in response to external an internal environment in the area of Data Analytics.
    • Operational Effectiveness
      • Manages day-to-day deliverables of agile delivery teams on designated projects.
      • Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs.
      • Builds a high performance culture by cultivating individual and team strengths; drives outstanding client service, often through large cross-business and/or cross functional teams.
      • Ability to employ a business-oriented mind-set and use data-driven solutions to drive transformation agenda and achieve results
    • Management Effectiveness
      • Defines and implements best operating practice in Data Analytics as well as provide thought leadership on Data Analytics
      • Defines performance parameters (including balanced scorecard) and measurements for area under supervision.
      • Holds first line managers accountable for managerial work, including selection, performance management and talent management
      • Drives operational excellence through area of supervision.
      • Focus on talent development to sustain pipeline and creating future capability
      • Manages a team of 5 – 6 specialists in the data analytics field or project manages work streams relating to field of expertise

    go to method of application »

    Head of Technology Infrastructure


    This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year.

    Minimum Requirements..

    • First Degree in Information Technology/ Computer Sciences or equivalent.
    • At least 7 years’ experience in a similar role, with leadership experience
    • Working knowledge of Financial & Project management

    Job Specification

    • ICT infrastructure capacity planning
      • responsible for reviewing, conducting, continuously monitoring, reporting and forecasting of current (planning) IT infrastructure availability, performance and capacity
      • establishing a planning process for the review of performance and capacity of IT resources
      • reviewing current IT resources compute power and capacity
      • conducting IT resources performance and capacity forecasting
      • conducting gap analysis to identify IT resources mismatch
      • conducting contingency planning for potential IT resources unavailability
      • continuously monitoring and reporting the availability, performance and capacity of IT resources
      • creating and maintaining technology standards
      • designing and updating an enterprise infrastructure architecture
    • Management of datacenter and network for the Group
      • implementing and maintaining technical and procedural controls to protect information flows across networks
      • maintenance of an appropriate datacenter environment which provides the required level of physical protection for the equipment and its operating environment
      • implementing appropriate monitoring of the infrastructure environment to provide the required availability
      • Defining and implementing procedures for appropriate maintenance of the infrastructure.
      • ensuring that the business is provided with the right level of access to technology resources commensurate with the needs
    • Management of the Local and Wide area Network
      • Continuous review and redesign of the local and wide area network infrastructure to support secure unified communication;
      • Provide seamless access to data from and to Vendor networks
    • Management of Infrastructure Security
      • Achieve required level of security as guided by the business risk appetite
      • Responsible for achieving required infrastructure security across the networks
      • Responsible for line 1 security for the networks and infrastructure platforms.
      • Achieve infrastructure resilience against Cyber-attacks and IT security risk of similar nature
      • Train and develop team member capability to improve skills and performance."
    • Achievement of the set SLA for ICT infrastructure
      • Work with the Group leadership to determine, track and manage IT budgets.
      • Through consultation adhere and promote adoption and use of company standards and processes.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at Old Mutual Kenya
KSh 137K from 3 employees

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