Job Openings at Aga Khan University Hospital

Responsibilities:

• Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.
• Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.
• Ensure accurate filing of patients’ records such as insurance forms, diagnostic and clinical reports as per hospital policy.
• Ensure availability of required stationery in the unit and in the nursing stations.
• Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.
• Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.
• Maintains open communication of available beds for admission with patient services staff and duty managers.
• Maintains physician fee for service book and ensure physicians have signed afterward rounds/procedures.
• Responds to enquiries by visitors and staff and provides appropriate directions.
• Alerts nurse manger about dissatisfied clients, incidences and any other unusual occurrences.
• Ensures patient records are sent to Medical Records Department upon patient discharge.
• Collaborates with Consulting Clinic staff to make follow up appointments for discharged patients
• Handles incoming calls and directs them to the appropriate persons.
• Works closely with security officer of the unit to control visitors

Requirements:

• Minimum O ’level Certificate
• Certificate/experience in Front Office Management. 
• Heart saver certification is an added advantage.
• Knowledge in Computer Operations

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Job Summary

• Support the implementation of quality and patient safety; enforce compliance with the hospital quality program across assigned departments, working together with the unit leadership and to carry out scheduled quality audits, guiding in corrective action formulation and implementation.
• Support the implementation of utilization management across assigned clinical departments in order to deliver cost effective patient care and address risk.
• Provide Physician liaison and clinical corporate client support, working closely with care managers.

Responsibilities

• Provide support/guidance in the review of relevant policies to conform to the quality and patient safety standards of the hospital
• Lead the development of Policies and procedures as and where required
• Support assigned departments in process reengineering to optimize operational efficiency and patient care
• Guide the interpretation and implementation of developed policies and procedures in the context of the quality and patient safety framework.
• Constantly involved in the training and communication of quality and patient safety issues and standards/best practice throughout the assigned areas.
• Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance.
• Directs and supports the collection, measurement and presentation of data required for monitoring and improving quality and patient safety.
• Leads the Hospital in conducting Root Cause Analysis (RCA) for sentinel and adverse events
• Identifies opportunities for continuous quality improvement and supports the implementation of CQI activities in assigned areas.
• Support departmental leaders in identification of relevant utilization management indicators
• Support departmental leaders in the collection and application of utilization management data in quality improvement activities
• Provide timely utilization management outcome reports to the clinical director and clinical departmental leaders to facilitate utilization improvement initiatives.
• In liaison with the clinical department support persons and departmental leaders, support the creation of wholesome QVRs that incorporate all quality indicators for the department.
• Train departmental leaders and staff in utilization management data collection.
• Identify gaps and challenges in timely data collection within the clinical departments and escalate to the clinical director for action.
• Support the departments in timely updates of the QVRs as set in policy, month by month.
• Liaise with the hospital statistician to achieve the integration of data in departmental QVRs into an institutional QVR.
• Coordinate the clinical departments support persons under the guidance of the clinical director for clinical quality data validation.
• Aggregation and analysis of clinical audit data
• Continuously audit compliance with the hospital quality and safety program in assigned areas.
• Coordinate the closure of matters arising from physician feedback for improved physician satisfaction and participation
• Develop appropriate indicators and targets and regularly report performance.
• Provide clinical support to Corporate clients via care managers
• Carry out any other lawful tasks as may be assigned by Quality Director /COS from time to time. 

Requirements

• University degree level – preferably with a Master’s Degree, Medical/Clinical qualification preferred.
• Health Management background would be an added advantage
• Minimum 3 (three) years’ experience in direct and indirect clinical care activities in a healthcare institution.
• In-depth understanding of good clinical practice requirements;
• Have strong experience and knowledge of clinical monitoring functions with knowledge of clinical research. 
• Excellent problem-solving skills and the ability to manage multiple tasks.
• Excellent data analytical and presentation skills.
• Good leadership skills.
• Excellent communication, interpersonal and presentation skills.
• Ability to work in multidisciplinary teams.

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Responsibilities:

• Review and examine patients consistently by performing such duties as taking case histories, conducting physical examinations, and ordering diagnostic laboratory and radiology studies in compliance with evidence based practice and established protocols.
• Monitor acute and chronically ill patients’ progress on a regular basis.
• Initiate discussions with patients and care givers to enable better diagnostic and therapeutic medical care and services.
• When necessary, carry out privileged and potentially life-saving emergency surgical and medical procedures.
• Provide evidence based screening and wellness examinations, risk assessment, early detection and education on prevention of illness.
• Initiate timely discussions with relevant consultants/departments to arrive at the best treatment plan for specialized cases.
• Establish links with clinic management and the main hospital to ensure smooth and efficient referral of patients.
• Work closely with members of the clinical and non-clinical teams to provide patient centric, coordinated care, reduce errors and waste and create efficiency in resource utilization.
• Actively participate in clinic quality initiatives in collaboration with the clinic management and Quality and Patient Safety team.

Requirements:

• Bachelor of Medicine and Bachelor of Surgery (MBChB) or equivalent
• Successful completion of at least 2-years post-graduate Internship.
• Registration by the Kenya Medical Practitioners and Dentists Board
• Valid Advance Cardiac Life Support (ACLS) Certificate