Job Openings at CDL Human Resource

The HR Assistant manages both internal staff and outsourced labor deployed at client sites, ensuring full compliance with Kenyan labor laws, operational efficiency, high employee engagement, and adherence to client Service Level Agreements (SLAs).

Key Duties and Responsibilities

Strategic Advisory

• Partner with department heads and client managers to develop HR strategies that support business growth and operational efficiency.
• Provide workforce planning insights and recommendations to strengthen client relations and business performance.

Talent Management

• Oversee the full talent lifecycle: manpower planning, recruitment, onboarding, performance management, and succession planning.
• Implement retention and development strategies for both internal employees and outsourced workforce.

Labor Outsourcing & Compliance

• Ensure outsourced staff comply with Kenyan labor laws, company policies, and client SLAs.
• Monitor employment contracts, statutory compliance, and HR regulatory requirements.
• Conduct routine compliance audits.

 Performance Management

• Lead performance appraisal cycles across business units.
• Coach managers on effective feedback delivery and performance conversations.
• Identify high-potential talent and proactively manage underperformance.

Employee Relations

• Serve as primary HR contact for grievances, disciplinary matters, and employee welfare issues.
• Promote harmonious employee relations and effective communication.

HR Data Analytics & Reporting

• Analyze key HR metrics including turnover, absenteeism, productivity, and engagement.
• Generate actionable HR reports and dashboards for management.

Process Improvement & Documentation

• Develop and refine HR processes for operational efficiency and compliance.
• Maintain HR templates, records, and documentation systems.

Consultancy & Client Project HR Support

• Support execution of HR aspects of outsourced labor and client projects.
• Act as the primary HR liaison between internal teams and external clients.

Requirements

Academic Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
• Higher Diploma in Human Resource Management (HR professional certification) is required.
• Membership with IHRM (Institute of Human Resource Management – Kenya) is an added advantage

Experience

• Minimum 3-5years’ progressive HR experience.
• Proven experience managing outsourced labor and multi-site workforce operations.
• Strong exposure to Kenyan labor laws, disciplinary processes, and statutory compliance.
• Experience supporting business units in workforce planning and performance management.

go to method of application »

• We are seeking a dynamic and results-driven International Coffee Sales Executive to support the growth of our international coffee sales by identifying new market opportunities, managing client relationships, and coordinating export activities. The role involves promoting Kenyan coffee to international buyers, ensuring smooth export processes, and maintaining strong relationships with existing customers. Candidates with knowledge or experience in coffee sourcing will have an added advantage.

Key Responsibilities

• Export Sales & Business Development
• Identify and develop new international markets and buyers for coffee exports.
• Maintain and grow relationships with existing international clients and distributors.
• Prepare and negotiate export quotations, contracts, and pricing with buyers.
• Achieve sales targets and contribute to the company’s export growth strategy.
• Client Relationship Management
• Act as the key point of contact for international coffee buyers.
• Respond to customer inquiries and ensure timely follow-up on orders.
• Provide product information, samples, and documentation to prospective clients.
• Export Coordination
• Coordinate export logistics, documentation, and shipment processes.
• Work closely with logistics, quality control, and finance teams to ensure smooth order fulfillment.
• Ensure compliance with international export regulations and quality standards.
• Market Intelligence
• Monitor international coffee market trends, pricing, and competitor activities.
• Provide market insights and recommendations to improve export sales performance.
• Coffee Sourcing Support (Added Advantage)
• Support coffee sourcing activities including liaising with farmers, cooperatives, or suppliers when required.
• Assist in identifying quality coffee suppliers to meet export demand.

Qualifications & Requirements

• Diploma or Bachelor’s Degree in Business, Marketing, International Trade, Agriculture, or a related field.
• Minimum 3 years of experience in export sales in the coffee sector.
• Knowledge of coffee sourcing, grading, or the coffee value chain will be an added advantage.
• Strong negotiation, communication, and relationship management skills.
• Good understanding of export documentation and international trade procedures.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work in a fast-paced and results-oriented environment.

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We are seeking a highly organized and results-driven Account Manager to oversee day-to-day operational activities, manage delivery teams both riders and subcontractors, and support client account management. The role requires a hands-on professional with experience in e-commerce logistics, last mile delivery, strong coordination skills, and the ability to maintain excellent client relationships while ensuring operational efficiency.

Key Responsibilities

• Account Leadership & Client Success
• Managing and grow key e-commerce client accounts, acting as the primary point of contact for all operational and service matters.
• Developing strong strategic relationships with clients to understand their business goals, order volumes, and service expectations.
• Overseeing order planning, fulfillment coordination, and service delivery to ensure client SLAs are consistently met.
• Proactively identifying opportunities to expand account value through improved service offerings and operational efficiencies.
• Resolving escalations, service concerns, and performance issues promptly to maintain high customer satisfaction.
• Operations Oversight & Fulfillment Management
• Providing oversight to last-mile delivery operations including riders, fleet resources, and third-party transport partners.
• Ensuring efficient coordination of delivery routes, order dispatch, and distribution schedules.
• Monitoring operational performance metrics such as delivery timelines, order accuracy, productivity, and service quality.
• Collaborating with logistics and warehouse teams to ensure seamless order fulfillment workflows.
• Ensuring compliance with operational procedures, safety standards, and company policies.
• Commercial & Financial Management
• Working closely with Finance to ensure accurate, timely client billing and invoicing.
• Monitoring account profitability, cost structures, and service margins.
• Following up on outstanding payments and support credit control processes.
• Overseeing reconciliation between delivery data, service reports, and billing records.
• Preparing periodic account performance reports including operational and financial insights.
• Strategy, Process Improvement & Compliance
• Analyzing account performance trends and identify opportunities for operational improvement and cost optimization.
• Driving implementation of process improvements, automation tools, and SOP enhancements.
• Ensuring adherence to contractual obligations, service level agreements, and regulatory requirements.
• Supporting continuous improvement initiatives to enhance client experience and operational efficiency.
• Stakeholder Collaboration & Leadership
• Coordinating cross-functional teams including operations, finance, customer service, and logistics.
• Providing leadership and guidance to account coordinators and operational support teams.
• Participating in client review meetings, performance evaluations, and strategic planning sessions.

Qualifications & Experience

• Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.
• Minimum 6 years’ experience in fast paced e-commerce operations or last-mile delivery management.
• Proven experience managing riders, fleet operations, or subcontracted transporters.
• Experience in client account management and invoicing processes.

go to method of application »

• We are seeking a detail-oriented and organized Hotel Accounts Assistant to support the finance department in managing daily accounting operations. The ideal candidate will have experience working in a hotel or hospitality environment, assisting with financial records, reconciliations, and reporting while ensuring accuracy and compliance with accounting procedures.

Key Responsibilities

• Assist in maintaining accurate financial records and accounting documentation.
• Process invoices, payments, and receipts in accordance with company policies.
• Support accounts payable and accounts receivable functions.
• Prepare daily revenue reports and assist in monitoring hotel income streams.
• Conduct bank, supplier, and customer account reconciliations.
• Assist in preparing financial reports and supporting month-end closing activities.
• Maintain proper filing of financial documents and records.
• Support internal and external audit processes when required.
• Ensure compliance with financial policies and accounting standards.

Qualifications & Requirements

• Diploma or Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.
• CPA II or above is required.
• Minimum of three (3) years’ experience working in an accounting role within a hotel or hospitality environment.
• Proficiency in accounting software and Microsoft Office applications (especially Excel).
• Good understanding of basic accounting principles and financial reporting.
• Strong attention to detail and organizational skills.
• Ability to work independently and meet deadlines.