Job Openings at Execafrica Recruitment Limited

Reporting: Immediately

Salary: 30,000 Ksh

Are you a dynamic self-driven individual, looking to make an impact in the FMCG industry in Customer Service field? This is your chance to grow with us, we are looking for CSR whose main roles will be to:

Roles and Responsibilities

• Answering client/customer questions about company products
• Receive sales orders from customers and share with respective sales representatives.
• Collect customer feedback through surveys and bulk messages
• Preparation of sales order and pro forma invoices.
• Assist with daily stock reconciliation and financial reconciliation.
• Participate in stock taking exercise when and as needed.
• Receive visitors, answer telephones and transfer calls to the appropriate department or staff member.
• Attend weekly sales team meeting and document minutes for the meeting.
• Receive customer feedback and complaints, liaise with concerned departments, and follow up to ensure closure of the complaints.
• Ensuring the reception area is manned all the time & Keep up to date customer database

JOB KNOWLEDGE/ SKILLS/ EXPERIENCE

• Diploma in a Business-related course with 2 years’ experience in the same field
• KCSE mean grade of C plain with a D+ in Mathematics
• Highly customer focused, with high level of interpersonal and communication skills
• Ability to work under minimum supervision.
• High degree of problem-solving skills, negotiation skills and customer centric attitude
• Excellent records maintenance and reporting skills
• Self-organized individual with numeracy skills, Proactive, flexible and resilient team player
• High level of integrity and responsibility

Note: - Indicate position applying for as the SUBJECT EMAIL.

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Job Summary:

Report Writer’s responsibility will be to create and deliver well-structured, accurate, and insightful reports on various topics and projects. You will work closely with stakeholders to gather information,

analyze data, and present findings in a clear and concise manner.

Responsibilities:

• Conduct thorough research and gather relevant data on assigned topics or projects.
• Collaborate with stakeholders to understand report requirements, objectives, and target audience.
• Organize and analyze collected data, identifying key insights and trends.
• Develop well-structured and comprehensive reports, ensuring adherence to established formatting and style guidelines.
• Clearly and effectively communicate complex ideas and findings in written form.
• Ensure accuracy and quality of information presented in reports.
• Collaborate with cross-functional teams to gather necessary input and feedback for report development.
• Review and revise reports based on feedback and ensure timely delivery.
• Stay updated with industry trends, best practices, and emerging technologies related to report writing and data analysis.
• Maintain documentation and records of report writing activities.

Requirements:

• 3 Years of experience as a Report Writer, Technical Writer, or similar role.
• Excellent written and verbal communication skills, with a strong command of grammar and punctuation.
• Proficiency in data analysis tools and software.
• Strong attention to detail and ability to work with complex information.
• Ability to effectively present complex ideas and findings in a clear and concise manner.
• Familiarity with report formatting and style guidelines.
• Ability to work independently and meet tight deadlines.

Note: - Indicate position applying for as the SUBJECT EMAIL.