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  • Posted: Nov 26, 2021
    Deadline: Nov 30, 2021
  • Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...
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    Relationship Officers - Business Bankers

    Are you a go-getter, positive minded individual who fits the role profile captured below? There are several opportunities for ambitious, self-driven individuals.

    Reporting to: Branch Manager

    Job Purpose:

    To provide branch-based financial products & services, follow up on pipeline of leads and to grow branch customer base through pro-active sales activities

    Key Responsibilities

    • Meet Business Banking sales targets both in number of accounts and volume and deposits through cross selling to existing customers and acquiring new customers.
    • Generate new customers/ new company’s referrals from head office, existing customers, or personal connections
    • Prepare target audience/lead lists and sales activities plans; implement and fill in accurately sales activities reports
    • Conducts daily sales calls from prioritized lead lists with the objective of scheduling companies visits / customer’s meetings
    • Conducts daily company visits/ customer meetings with the objective of acquiring new customers / selling bank products
    • Receive, verify and certify against original; all account application documents and forms from customer
    • Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements
    • Follow up on accounts and products opening and process on system
    • Communicate to customers on accounts declined
    • Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty


    • Goal focused and able to spot business opportunities
    • Builds networks and maintains strong relationships
    • Able to manage and influence others to achieve results
    • Has passion and drive to achieve results under difficult circumstances
    • Pleasant and able to relate well in diverse social set ups and teams
    • Upholds high standard of Professionalism, integrity and respect for others


    • Bachelor’s degree in Commerce/Business related field.
    • Have a minimum of three years working in the Banking Industry; with relevant experience in product knowledge, analytics and risk management, those with experience in Personal Banking will have an added advantage
    • Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
    • Able to apply Financial knowledge and skills to achieve business goals
    • Able to identify and minimize potential and inherent risks in banking
    • Communicates effectively and is able to explain complex Business issues
    • Proficient in the use of Banking and office management systems
    • Should have served in the current role for 3 years and above

    go to method of application »

    Relationship Manager - Chinese Banking

    Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.


    Job Purpose: The incumbent will be responsible for the overall management and development of the Chinese business in the bank.

    Key Responsibilities:

    • Drive profitable revenue and volume growth with a focus on new acquisitions, deepening of existing customer relationships and cross selling.
    • Achieve agreed sales targets for new accounts, assets and liabilities by establishing/recruiting new banking relationships, managing and growing existing banking relationships with our Chinese customers and Business Club members.
    • Train staff on Chinese banking services in order to create customer product awareness.
    • Keep current on business trends and competitor offerings by gathering market intelligence to maintain a competitive edge.
    • Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
    • Manage Chinese customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
    • Develops, coach, motivates and manages the performance of individuals and teams within Chinese, Diaspora & Business Club segment to achieve success in career and business goals.
    • Actively provide leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback with the Head of Retail Banking to maximize the overall performance and wellbeing of the department.
    • Role Model the Brand and Corporate Values of the Bank in the internal and external market environment
    • Marketing of Diaspora and Business Club services to our customers.
    • Planning the Calendar of events for the Chinese and Business Club banking members.
    • Planning and management of the international Business exposure trips for the Business Club members per year.
    • Developing an annual learning program for the Chinese and Business Club members making sure we adhere to offering one seminar every quarter for the members.
    • Ensure Chinese Credit file documentation standards are adhered to.
    • Monitor the approval, disbursal and updating process, periodic credit reviews, and deductions or repayments by diaspora customers.
    • Reviewing daily loan disbursement with reference to current policies, procedures and the booking of correct product code under Chinese and Business club
    • Ensuring quality service delivery for customers in order to achieve agreed service levels in coordination with the Branches Management and Chinese as well as Diaspora Banking Unit.
    • Ensuring that all new business is in line with KYC and CTF laws and regulations and customer information is regularly updated
    • Any other official duty that may be allocated by management from time to time.


    • Holds a Bachelor’s Degree in Business, Accounts, Finance or related field.
    • Proficiency in Chinese language- Oral and Written.
    • Have a minimum of two (2) years practical experience with proven result oriented track record in Chinese business.
    • Experience in banking background is a plus.
    • Honest and with high integrity.

    Key Competencies and Attributes:

    • Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business.
    • Full understanding of all products, sound knowledge of the bank processes and procedures
    • Proven ability to develop and maintain effective work relationships with internal and external partners
    • A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    • Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
    • Honest and with high integrity.
    • Results oriented with excellent communication and social skills.
    • A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision

    go to method of application »

    Head of MSME

    Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

    Reporting to: Chief Retail Banking Officer.

    Job Purpose:

    The successful candidate will be responsible for setting the strategic agenda for MSME Banking through balance sheet growth, Customer Acquisition, Customer retention, profit & loss targets in order to support achievement of overall business strategy; in a cost effective and high return manner. The job holder will be involved in product development oversight aimed at sustaining the Bank’s competitive position within SME and Micro Baking Segments.

    Key Responsibilities:

    • Develop and lead the implementation of the SME Segment strategy in line with the overall Retail Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
    • Drive sustainable growth and acquisition of new customers for the SME & Micro Banking through the creation, development and maintenance of high quality advisory relationships.
    • To build and maintain productive and strategic relations with customers / suppliers / line managers / stakeholders to drive the development and delivery of business solutions and revenue growth for the SME Segment.
    • To drive customer-led propositions for the SME & Micro Banking Segment by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
    • Manage an effective SME customer’s loyalty program for networking and deepening of SME market penetration through the Mobile lending strategy.
    • Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
    • Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
    • Facilitate training programs to enhance product knowledge to the Retail Banking teams, branch staff and sales teams on SME and Micro Banking Products.
    • Maintains a detailed and current understanding of the industry; (at SME & Micro Banking, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
    • Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements whilst maintaining the quality of the SME portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
    • Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
    • Lead, motivate, and continuously develop a credible high performing SME team.
    • Review reports to ensure no loss arises from operational lapses and ensure compliance with operations risk requirements.
    • Submit Excess Applications where applicable and ensue NFI is collected as required.
    • Manage check referral process to ensure timely feedback.
    • Ensure house-keeping activities are undertaken without failure to guarantee a clean book
    • Support business operations to ensure audit operations return a minimum of “satisfactory” rating.
    • Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
    • Assume direct responsibility for a SME Banking process improvement aimed at improving the function’s ability to deliver efficient and timely service to its customers.
    • Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication.
    • Acquisition and managing of SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues
    • Achieve budgeted growth in SME Banking within agreed and approved business risk parameters.
    • Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
    • Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
    • Monitor existing portfolio performance to ensure PAR is within the acceptable bank’s standards.
    • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
    • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    • Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
    • Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in team members
    • Any other official duty that may be allocated by the line manager from time to time.

    Key Competencies and Attributes

    • Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
    • Goal focused and able to spot business opportunities.
    • Builds networks and maintains strong relationships.
    • Has passion and drive to achieve results under difficult circumstances
    • Pleasant and able to relate well in diverse social set ups and teams
    • Upholds high standard of Professionalism, integrity and respect for others
    • Drives high performance in teams.
    • Ability to develop productive working relationships and achieve results with deadlines.


    • Bachelor’s degree in Commerce/Business related field.
    • Master’s Degree or Professional qualification in Banking or related field is a plus.
    • Comprehensive understanding of the MSME market, external environment, and sector.
    • Strong presentation skill set
    • Good analytical skills
    • Highly effective communication and collaboration skills
    • High level of cooperation with others and is responsive to the bank’s and team’s needs.
    • Have a minimum of 7 years working in the Banking Industry; 2 of which must be in a senior management position.

    Method of Application

    ALL applicants MUST apply online to the email; [email protected]; closing date is 30th November 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

    “We are an equal opportunity employer”

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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