Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 4, 2021
    Deadline: Mar 9, 2021
  • I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
    Read more about this company


    Manager, Process Re-engineering



    In line with the process re-engineering team mandate, the role holder is responsible for executing end to end process reviews to drive radical changes in key customer facing and impacting processes: Eliminate, Simplify, Standardize and Automate to deliver a set of highly digitised processes that support the migration of transactions to electronic channels in line with the organisation’s strategic goals.


    The Incumbent will report to the Head of Process Re-engineering and will be responsible for:

    • Supporting functions across the organisation in redesign (zero base approach), automation of processes, drive business efficiency, process optimization and reengineering.
    • Analyzing (As-is) core business processes and workflows, identifying gaps and proposing measures (to-be/ radically improved processes and workflows) to achieve dramatic improvements in productivity, cycle times and quality while ensuring that customer-centricity across processes is accomplished.
    • Championing process improvement and reengineering approaches that are technology led (intelligent process automation) to conduct process modernization projects across the organization that enhance customer experience and operational efficiency.
    • Driving processes that build cross-functional competencies and ensure end-to-end responsibility for a process and facilitate BPR engagements enabling the stakeholders arrive at the most ideal processes.
    • Implementing and managing processes for measuring the efficiency and effectiveness of business operations across the group.
    • Championing compliance to established SOPs, business processes and best practice guidelines.
    • Monitoring established processes to continuously track post implementation projects benefits
    • Collaborating with stakeholders during the visioning and concept development of a product.
    • Scoping requirements and create a roadmap
    • Translating business requirements to technical specifications for the development team
    • Working with relevant internal stakeholders to analyse the needs, research and align product roadmap to strategic goals
    • Championing process changes from a customers’ voice while taking the business aspects into consideration


    Academic and Professional Qualifications

    • Bachelor’s degree from a recognized institution.
    • Knowledge and certification in Business Processes Management.
    • Certification and experience in Monitoring and Evaluation and Project Management
    • Lean Six Sigma Certification - Black Belt

    Experience and Skills

    • Five (5) years of working experience in Business Process Analysis.
    • Established experience in using Lean six sigma tools
    • Project Management skills and familiar with Agile principles.
    • Strong skills in Process Mapping and Business Process Reengineering with good knowledge of Business Process Modelling Notation (BPMN), Experience creating and evaluating process flows and maps.
    • Excellent analytical skills with hand on experience using VISIO/ EDRAW and R/SPSS/SAS/STATA.
    • Strong collaboration and facilitation skills within cross functional teams.
    • Good understanding of Operational Risk Management.
    • Adequate experience in general management and stakeholder management.
    • Ability to work and deliver on the assigned tasks/scope autonomously
    • Jira and Confluence skills a plus
    • Knows how to define an MVP and product road map
    • Good leadership and decision making skills
    • Good understanding of banking operations

    go to method of application »

    Assistant Manager Credit Collection


    The job holder will be responsible for monitoring, reviewing and reporting of credit risk for the Bank’s loan portfolio as well as supervising staff within the Collections section


    The Incumbent will report to the Senior Manager-Credit Risk and will be responsible for:

    • Monitoring the performance of loans and advances and preparing and analyzing portfolio performance reports;
    • Supervising and managing the team, following up with Business Units on loan arrears and excesses and performing call backs for system maintenances.
    • Supervising staff within the collection unit include Training, creating work schedules, reviewing various monitoring reports, overseeing management and maintenance of Flow rates for both Normal and Watch accounts
    • Loss Minimization -Responsible for minimizing financial losses and researching, developing and implementing collection procedures that reduce the amount of delinquencies
    • Familiarity and active monitoring of Bank’s collection module and team engagement on action plans and feedback.
    • Liaising directly with clients, third parties and colleagues in departments to maximise collections performance whilst also ensuring good client outcomes
    • Providing technical and strategic advice about debt collection services and procedures, both externally and internally
    • Having an appropriate level of knowledge of all clients’ business, background and circumstances and fully understanding of  the client requirements.
    • Providing regular Collection trends and achievement reports. Reviewing periodic reports presented to various committees.
    • Regular meetings with Segment Heads on Portfolio Management
    • Active feedback on various monitoring tools such as the Early Warning system model
    • Reviewing and sign off of various client communication


    • Masters of Business Administration degree or its equivalent from a recognized institution will be an added advantage; and
    • Bachelor’s degree in a Business related field from a recognized Institution.
    • Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
    • At least 3 years’ relevant experience in Collections.
    • Ability to write complex letters, comprehensive reports and to perform complex calculations.
    • Excellent problem solving and decision making skills;
    • Good time management and people management skills;
    • Knowledge of high volume collections, credit authorization and collection procedures and practices
    • Exceptional customer service and experienced leadership skills
    • High attention to detail and excellent organizational skills
    • Strong Negotiation skills
    • Basic banking and fair knowledge of prudential guidelines

    Method of Application

    Use the link(s) below to apply on company website.


    If you believe you meet the above requirements log onto our website and click on careers and apply for the position.  Your application should reach us as soon as possible but not later than 9th March 2021. Please quote reference number followed by the position applied for in the application.

    Interested and qualified? Go to I&M Bank on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at I&M Bank Back To Home
UNICAF banner
Average Salary at I&M Bank
KSh 133K from 18 employees

Career Advice

INTO banner
View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

Send your application through

YahoomailYahoomail GmailGmail Hotmail Hotmail