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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
JOB SUMMARY:
The role holder will be responsible for end to end complaints management / resolution and monitoring the Banks Complaint Management System This includes ensuring that all complaints raised are captured in the Complaint Centre system, assigned to the correct resolvers and resolved within the shortest time possible.
KEY DUTIES AND RESPONSIBILITIES
The incumbent will report to the Team Leader-Complaints Handling and will be responsible for:
QUALIFICATIONS AND COMPETENCIES:
JOB SUMMARY:
The Junior UI Designer will be responsible for creating end-to-end product designs that will deliver distinctive digital experiences for I&M’s customers and employees.
KEY RESPONSIBILITIES
As a member of the team, you will:
Knowledge, experience & skills:
JOB PURPOSE:
ICube’s mandate is to produce software to improve processes for both internal and external customers. To support quality delivery of the software, a Quality Analyst oversees the process of software delivery by ensuring efficiency in the operations and reliability of the software product.
KEY RESPONSIBILITIES
As a member of the team, you are required to:
Knowledge, experience & skills:
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