Job Openings at Inkomoko

Responsibilities

Training Implementation (70%)

• Deploy a wide variety of training methods – both in-person and digital – iterating as needed.
• Identify needs of the different clients sets and come up with viable solutions for them to suit their gaps and needs in terms of training.
• Implement training in your location(s) according to Inkomoko curriculum and method.
• Recommend clients that need extra/specific attention to the relevant Business Development Advisors of the location.
• Participate in capacity-building workshops on a range of topics related to business growth, accounting, finance, marketing, human-centered design, innovation, etc
• Assist Senior Trainers to develop and harmonize training content to fit MSMEs needs.
• Coordinate with BDAs/field officer efforts about the training to clients and partners to ensure full participation.
• Draft training reports from assigned locations and update the online report.

Management & Coordination (20%)

• Collaborate with location leaders to establish the training calendar.
• Manage trainings for all incoming clients in your specific locations
• Represent the company in a highly professional manner in stakeholders’ and government meetings and events in the absence of the Director and Training manager.
• Coordinate with Marketing/communications efforts about the trainings to clients and partners to ensure full participation
• Manage the Training support associate in your location to implement training logistics

Operations & Administration (10% time)

• Record billable hours and activities in organizational tracking systems (Odoo, etc)
• Work with the Monitoring & Evaluation Manager to conduct spot checks and ensure trainings are assessed for impact and value to entrepreneurs
• Attend all Company-wide meetings and maintain organizational values in all situations.
• Any other duty assigned by your supervisor.

Requirements

The ideal candidate will fulfill the following requirements:

• +3 years of work experience in relevant fields and serving entrepreneurs.
• Education requirement: University degree in Business Management, and other relevant academic qualification)
• Experience business training, facilitation, and providing business advice.
• Financial and accounting skills; familiarity with business financial policies in Kenya
• Flexible and able to deliver results under pressure.
• Experience working with several teams remotely.
• Excellent computer skills, especially with MS Excel and Word
• Good written and oral communications skills
• Good presentation and training skills
• Shows perseverance, personal integrity, and critical thinking skills.
• Outgoing and Social
• Honest and professional
• Excellent communicator to audiences in Swahili, English and the local language.

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Job Summary

• The UI/UX Engineer plays a critical role in creating intuitive, accessible, and engaging digital experiences that enable entrepreneurs, field teams, and partners to interact seamlessly with Inkomoko’s digital products. Reporting to the Head of Products and Innovation and working closely with Product Managers, Software Engineers, and business stakeholders, the role is responsible for translating user needs into scalable, human-centered digital experiences that drive adoption, efficiency, and measurable business impact across multiple countries.

Key responsibilities

Product Discovery & Customer Experience (30% time)

• Participate in product discovery sessions to understand business problems and user needs.
• Conduct customer journey mapping across digital and offline touchpoints.
• Develop user personas and behavioral segmentation.
• Identify customer pain points and translate them into design opportunities.
• Support Product Managers in validating hypotheses through user research and experimentation.

Design and Functionality for Users (60% time)

• Identify gaps and challenges in UI/UX and propose improvements for change, working through the development process with end users
• Gather and evaluate user requirements in collaboration with product managers and developers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons, search/input fields
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look, present to stakeholders for feedback, and iterate as needed based on feedback and functionality.
• As we expand into new geographies, conduct user research and product testing with new market segments 
• Proactively and effectively communicate to project sponsors
• Work closely with developers to implement the approved designs and approaches
• Develop and maintain Inkomoko’s enterprise Design System, including reusable UI components, interaction patterns, accessibility standards, typography, icons, and branding guidelines.
• Ensure consistency across all digital products and platforms.
• Design responsive experiences optimized for web, mobile, tablet, USSD, and low-bandwidth environments.
• Apply accessibility standards (WCAG) to ensure products are usable by people with varying literacy levels and abilities.
• Use analytics and usability metrics to continuously improve user experiences.Identify and troubleshoot UX problems (e.g. responsiveness)
• Coordinate with the QA Analyst for generating insights on any usability issues
• Adhere to Inkomoko style standards on fonts, colors and images
• Use Asana and Jira to record project status and documentation

Other User Experience Supports (10% time)

• Serve as the in-house expert in user experience, including supporting other staff to work HCD processes to create better user experiences (even non-tech ones)
• Coordinate with other colleagues for project prioritization along the IT Roadmap
• Support and backup other IT colleagues as needed and other duties as assigned
• Proactively identify development needs and raise those for plans for approval and implementation
• Troubleshoot for all users, particularly for high-value users like directors

Requirements

• At least 5 years experience with creating user experiences in digital interfaces
• Previous experience working with low-digital literacy clients in rural areas in East Africa
• Coding experience preferred in our stack: Python, XML, Javascript, Postgresql
• Great communication skills with a diverse team
• A champion of HCD with lots of empathy
• Commitment to fixing the problem, not promoting one solution
• Graphic design skills and experience building wireframes and storyboards
• Fluent in written and spoken English, plus at least one other East African language.

Education

• Bachelor’s degree in User Experience (UX) Design, Human-Computer Interaction (HCI), Interaction Design, Information Technology, Computer Science, Computer Engineering, Graphic Design, Digital Design, or a related field.
• Advanced proficiency in industry-standard UI/UX design and prototyping tools such as Figma (preferred), Sketch, Adobe XD, Adobe Creative Suite, or equivalent.
• Demonstrated knowledge of Design Thinking, User-Centered Design (UCD), Information Architecture, Interaction Design, and Accessibility Standards (WCAG).
• Experience with responsive and mobile-first design principles and designing for web and mobile applications.
• Understanding of front-end technologies (HTML, CSS, JavaScript) to facilitate effective collaboration with Software Engineering teams (preferred but not mandatory).
• Professional certification in Google UX Design, Nielsen Norman Group (NN/g), Human-Computer Interaction (HCI), Design Thinking, or equivalent is an added advantage.
• Master’s degree in Human-Computer Interaction, Interaction Design, Computer Science, Information Systems, Digital Innovation, Engineering, or a Business-related field is an added advantage.

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Job Summary

The objectives of this role include:

• Implementation of MSD (Markets Systems Development) strategy and frameworks for Market System activities to serve micro and small entrepreneurs in Kenya’s refugee-hosting Counties of Nairobi and Garissa.
• Fully operationalize program plans and to meet the needs of Inkomoko, our clients and partners in the specific locations

Responsibilities

Program Management, Diagnostics and Implementation (25% of the time)

• Support rigorous market systems diagnostics and value chain assessments in priority sectors including livestock, solar energy, finance, logistics, agriculture, textiles, FMCG, and manufacturing to uncover systemic constraints, incentive structures, and leverage points for inclusive, sustainable change.
• Map and engage a diverse range of market actors including producers, buyers, service providers, and policy influencers to strengthen core and supporting market functions and foster well-functioning market linkage systems. Maintain a database of enterprises and identify those with high potential to crowd in and scale inclusive practices.
• Oversee the day-to-day coordination, implementation, and quality assurance of MSD activities in the locations. Monitor progress, manage risks, and ensure timely, results-driven delivery

Intervention Design and Portfolio Management (20% of the time)

• Participate in the Co-design and facilitate catalytic, market-driven interventions that address systemic constraints and root causes of market underperformance. Interventions should be facilitative, reinforcing existing market functions and incentivizing local actors to lead and sustain change.
• Implement MSD initiatives as aligned with organizational objectives and complement programs with the client-facing Departments (Business Growth Services & Investment).
• Use adaptive management principles to adjust interventions based on ongoing market analysis, stakeholder feedback, and learning.
• Promote inclusive business models that create value for marginalized market actors, including refugees and host communities.
• Facilitate the crowding-in of market actors by demonstrating commercially viable solutions, ensuring interventions are scalable, cost-effective, and anchored in market incentives complementing Inkomoko direct service delivery.

Partnerships & External Relations (15 % of the time)

• Facilitate and maintain strategic relationships with private sector actors to co-create and support inclusive market opportunities for clients.
• Support the implementation of market-facing activities, such as exhibitions, buyer-seller forums, and trade events, that enhance clients’ visibility and access to end markets.
• Engage proactively with start-ups and SMEs to identify systemic barriers to growth, co- develop pathways for upscaling.
• Cultivate a robust network of private sector firms, producer organizations, and relevant development partners particularly those engaged in agriculture, livestock, retail, and industrial productivity to foster collaboration and alignment across the market system.
• Actively participate in market linkage forums, sector platforms, and ecosystem convenings to remain informed of evolving market trends, influence stakeholder coordination and identify crowding-in opportunities to scale impact.

Market Linkage Activities (30% of time)

• Design and execute market linkage services like buyer engagement, tender distributions, buyer and supplier connections, etc, to enable clients to expand their businesses
• Work with consulting business advisors and Investment officers to identify clients suitable for market linkage opportunities.
• Provide recruitment and training support, as needed.
• Ensure market linkage initiatives, coordinating with business development and investment teams to identify high potential clients, and supporting them in accessing and utilizing market opportunities.

M& E and Adoptive management (5 % of the time)

• Lead the use of technology-enabled tools to systematically collect, record, and manage entrepreneur and market actor data to support evidence-based service delivery and adaptive programming.
• Monitor market actors’ behavior change using appropriate tools, such as the adoption of inclusive business models, investment in support services, and improved market relationships.
• Design and maintain intervention-specific results chains and systemic change frameworks, clearly articulating the linkages between program activities, outputs, outcomes, and intended market system shifts.
• Implement robust M&E frameworks designed, including both quantitative and qualitative indicators, to track changes in market systems, particularly in areas such as actor behavior, crowding-in, and inclusion of marginalized groups.
• Ensure high standards of data quality, consistency, and security across all interventions, supporting accurate analysis and real-time decision-making.

Management & Administration (5% of the time)

• Contribute to the development of location work plans for BGS, ensuring alignment with organizational priorities and MSD principles.
• Manage project resources effectively, ensuring responsible use of funds, timely reporting on expenditures, and adherence to donor and organizational guidelines.
• Maintain accurate and up-to-date documentation of project activities, partner communications, contracts, and operational tools in line with data management standards.
• Coordinate with support staff (e.g., finance, admin, logistics) to ensure seamless implementation of field activities in their locations.
• Participate in internal coordination meetings, contribute to reporting cycles, and provide updates on progress.

Requirements

We are looking for candidates who have previously implemented Market linkages, Market Systems and private sector approaches with demonstrated success, and who align with our company values.

• 3 years of demonstrated success in implementation and successful delivery of Business development Services (BDS) and market systems programs.
• Bachelor’s degree in project management, Business administration or Entrepreneurship. Training and hands on experience on value chain and market systems will be essential.
• Excellent team player with demonstrated leadership and interpersonal skills, with the ability to work across departments.
• Experience with designing and implementing projects with a market-systems approach and/or to create market linkages in Kenya
• Experience working with micro and small businesses as well as overall market dynamics.
• Has a sound of understanding of challenges refugees and the local community face with regards to business growth.
• Highly analytical and organized.
• Excellent creative and innovative thinking skills
• Fluency in English and Swahili required with fluency in Somali language for the Garissa based position

go to method of application »

Job Summary

The objectives of this role include:

• Implementation of MSD (Markets Systems Development) strategy and frameworks for Market System activities to serve micro and small entrepreneurs in Kenya’s refugee-hosting Counties of Nairobi and Garissa.
• Fully operationalize program plans and to meet the needs of Inkomoko, our clients and partners in the specific locations

Responsibilities

Program Management, Diagnostics and Implementation (25% of the time)

• Support rigorous market systems diagnostics and value chain assessments in priority sectors including livestock, solar energy, finance, logistics, agriculture, textiles, FMCG, and manufacturing to uncover systemic constraints, incentive structures, and leverage points for inclusive, sustainable change.
• Map and engage a diverse range of market actors including producers, buyers, service providers, and policy influencers to strengthen core and supporting market functions and foster well-functioning market linkage systems. Maintain a database of enterprises and identify those with high potential to crowd in and scale inclusive practices.
• Oversee the day-to-day coordination, implementation, and quality assurance of MSD activities in the locations. Monitor progress, manage risks, and ensure timely, results-driven delivery

Intervention Design and Portfolio Management (20% of the time)

• Participate in the Co-design and facilitate catalytic, market-driven interventions that address systemic constraints and root causes of market underperformance. Interventions should be facilitative, reinforcing existing market functions and incentivizing local actors to lead and sustain change.
• Implement MSD initiatives as aligned with organizational objectives and complement programs with the client-facing Departments (Business Growth Services & Investment).
• Use adaptive management principles to adjust interventions based on ongoing market analysis, stakeholder feedback, and learning.
• Promote inclusive business models that create value for marginalized market actors, including refugees and host communities.
• Facilitate the crowding-in of market actors by demonstrating commercially viable solutions, ensuring interventions are scalable, cost-effective, and anchored in market incentives complementing Inkomoko direct service delivery.

Partnerships & External Relations (15 % of the time)

• Facilitate and maintain strategic relationships with private sector actors to co-create and support inclusive market opportunities for clients.
• Support the implementation of market-facing activities, such as exhibitions, buyer-seller forums, and trade events, that enhance clients’ visibility and access to end markets.
• Engage proactively with start-ups and SMEs to identify systemic barriers to growth, co- develop pathways for upscaling.
• Cultivate a robust network of private sector firms, producer organizations, and relevant development partners particularly those engaged in agriculture, livestock, retail, and industrial productivity to foster collaboration and alignment across the market system.
• Actively participate in market linkage forums, sector platforms, and ecosystem convenings to remain informed of evolving market trends, influence stakeholder coordination and identify crowding-in opportunities to scale impact.

Market Linkage Activities (30% of time)

• Design and execute market linkage services like buyer engagement, tender distributions, buyer and supplier connections, etc, to enable clients to expand their businesses
• Work with consulting business advisors and Investment officers to identify clients suitable for market linkage opportunities.
• Provide recruitment and training support, as needed.
• Ensure market linkage initiatives, coordinating with business development and investment teams to identify high potential clients, and supporting them in accessing and utilizing market opportunities.

M& E and Adoptive management (5 % of the time)

• Lead the use of technology-enabled tools to systematically collect, record, and manage entrepreneur and market actor data to support evidence-based service delivery and adaptive programming.
• Monitor market actors’ behavior change using appropriate tools, such as the adoption of inclusive business models, investment in support services, and improved market relationships.
• Design and maintain intervention-specific results chains and systemic change frameworks, clearly articulating the linkages between program activities, outputs, outcomes, and intended market system shifts.
• Implement robust M&E frameworks designed, including both quantitative and qualitative indicators, to track changes in market systems, particularly in areas such as actor behavior, crowding-in, and inclusion of marginalized groups.
• Ensure high standards of data quality, consistency, and security across all interventions, supporting accurate analysis and real-time decision-making.

Management & Administration (5% of the time)

• Contribute to the development of location work plans for BGS, ensuring alignment with organizational priorities and MSD principles.
• Manage project resources effectively, ensuring responsible use of funds, timely reporting on expenditures, and adherence to donor and organizational guidelines.
• Maintain accurate and up-to-date documentation of project activities, partner communications, contracts, and operational tools in line with data management standards.
• Coordinate with support staff (e.g., finance, admin, logistics) to ensure seamless implementation of field activities in their locations.
• Participate in internal coordination meetings, contribute to reporting cycles, and provide updates on progress.

Requirements

We are looking for candidates who have previously implemented Market linkages, Market Systems and private sector approaches with demonstrated success, and who align with our company values.

• 3 years of demonstrated success in implementation and successful delivery of Business development Services (BDS) and market systems programs.
• Bachelor’s degree in project management, Business administration or Entrepreneurship. Training and hands on experience on value chain and market systems will be essential.
• Excellent team player with demonstrated leadership and interpersonal skills, with the ability to work across departments.
• Experience with designing and implementing projects with a market-systems approach and/or to create market linkages in Kenya
• Experience working with micro and small businesses as well as overall market dynamics.
• Has a sound of understanding of challenges refugees and the local community face with regards to business growth.
• Highly analytical and organized.
• Excellent creative and innovative thinking skills
• Fluency in English and Swahili required with fluency in Somali language for the Garissa based position