Job Openings at Moko Home

WHAT YOU’LL DO

The Head of People and Smiles works with the company’s senior leaders to make our motto “create a new, smiley world” come alive in our teams. You will have a passion to understand deeply what moves people to strive for infinity. You will work on creating a seamless and happy journey for the Moko-ers from start to finish: from hiring and onboarding to growth coaching and training to help every Moko-er become the hero they wish to become. This role is ideal for a leader who is able to design and implement policies that can make abstract values alive and tangible across big teams. You will also be a strategic person who has a clear vision of how the People team can be effective to support the rapid growth of our organization.

THE ROLE IN BRIEF

Support the CEO in the implementation of the Moko INSPIRE principles across the company

• Translate the INSPIRE (Infinity, No-NonSense, Supportive, Passion, Initiative. Real, Enthusiasm) culture principles into concrete practices and rituals so that they become simple enough to be acted upon by everyone
• Ideate, implement and run surveys or other data collection systems to keep a pulse of teams’ engagement and culture implementation
• Analyze quantitative and qualitative data to draw insights to share with teams’ heads. Define key strategic initiatives to drive up our “Smiles Score” i.e. our engagement and happiness staff score.

Lead the hiring and onboarding of new Moko-ers as we scale to infinity

• Support each team’s Head to define clear job descriptions and hiring needs at the beginning of each quarter to be able to always be a step-ahead our growth
• Coordinate with the Brand Team to share with the world the Moko experience in a clear, compelling and smiley way
• Manage a team that can find the right candidates and offer a wow experience throughout the interview process
• Design, implement and optimize for scale an onboarding process that conveys our culture and philosophy. Leverage the onboarding process to help every new Moko-er to find their passion and understand how they can make an impact.

Lead the development and implementation of professional growth and training opportunities

• Lead the design and implementation of different chapters of Moko Infinity Academy – a training program for each Moko-er to grow their skill-set.
• Work with the Chief of Staff team to iterate on a performance management system that is clear and fair for all the teams in the company.
• Support teams’ Heads to run performance reviews and coaching sessions with the right frequency and following best practices so that every Moko-er in every team feels they are on the growth path they wish to be
• Ensure that every Moko-er at any time is able to define and know what success looks like every day for them

Create a caring HR function

• Optimize HR practices and systems that can work efficiently as we scale
• Make strategic decisions about a benefits package that is financially sustainable and in line with our culture principles
• Create an environment where every Moko-er feels at any time that they can be heard, trusted and supported

ARE YOU OUR DREAM CANDIDATE?

• You have an outstanding emotional intelligence and excel at understanding people deeply and how to best support them to overcome challenges.
• You have a calling and talent to inspire the fire and passion of others to work together as a team and bring a central idea to life
• You have experience in an HR or People role in managing a large team (100+)
• You are a strong strategic planner, translating the company’s goals and values into measurable and/or tangible outcomes that guide our teams to success.
• You are a strong critical thinker and problem solver, using a sharp understanding of the bigger picture to effectively overcome hurdles.
• You are an adaptable professional who has drawn energy from working in an environment of rapid growth and change.

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WHAT YOU’LL DO

Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Marketing Manager (aka Chief Fuss Maker) who will be responsible for lead Moko’s marketing strategy and activities. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines. You’ll put into use your knowledge of marketing strategy to create remarkable communications and content for current and future Moko fans. Finally, you’ll be excellent people manager, who can motivate and grow the team.

THE ROLE IN BRIEF

Own and implement the marketing strategy for Moko

• Manage the team to create and distribute content that is remarkable, and leads to both sales and brand love
• Continuously improve our channel strategy, making sure we are always finding new and effective ways to reach our customers, including both digital and traditional channels
• Conduct research and analysis of customer behaviour to inform our content and channel strategies

Measure and achieve key targets

• Set, cascade, and continuously review key results for the team, with a focus on targets of reach (aka ‘All eyes on moko’), engagement (aka ‘Moko-love’), and leads
• Analyse performance of marketing activities against targets, and identify drivers of each activity’s ability to meet the targets
• Set and manage the budget for all marketing activities, including digital advertising, offline advertising, and content production

Lead and grow a motivated team

• Provide 1-on-1 coaching for all direct reports to keep them inspired
• Manage daily and weekly activities of the team to create a high-performing team where key results are always met
• Plan for the teams capacity needs and hire additional teammates as needed

Manage internal and external stakeholders

• Identify and manage outsourced providers to help us achieve our goals, e.g. graphic designers, media stations, etc.
• Build and sustain relationships with peers from other Moko teams to ensure smooth collaboration
• Sustain relationships with Moko’s marketing advisors to help us continuously iterate our market strategy

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have deep knowledge and management experience in developing marketing content and campaigns
• You are conversant with digital marketing and can take ownership of digital marketing strategy
• You are talented in managing people to achieve their goals, while sustaining a fun team environment
• You are an analytical thinker, and you frequently make decisions based on data and quantitative analysis
• You are an exceptional project manager and able to come up with and execute a detailed plan
• You thrive when you are able to take initiative to solve problems and come up with more efficient ways of achieving your goals

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WHAT YOU’LL DO

Moko’s Head of Operations & Supply Chain is responsible for scaling our supply chain and distribution to reach millions of customers. We’re looking for a self-driven and analytical leader with the ability to direct and grow our operations team and systems toward this goal. You’ll be excited to solve big problems like building out a local network of contract manufactured furniture suppliers and delivering smiles to thousands of customers each month. You’ll be obsessed with order and efficiency, creating, and improving systems to organize and streamline the work of your team as it expands.

THE ROLE IN BRIEF

Moko’s products are made from “the good stuff”, and it’s always on-hand

• Manage and expand a network of the best suppliers in Kenya and around the world – for factory raw materials and contract manufactured furniture products.
• Define and implement quality standards and controls to ensure we receive the top-quality materials and products every time.
• Level-up our inventory management, making stock outs a thing of the past.
• Ensure a scalable, diverse supply base which delivers increasing volumes as we continue to grow.

Make WOW deliveries at scale every time

• Manage and grow our consumer and B2B distribution operations to efficiently deliver every order on time – from 800 to 7,000 home deliveries per month within the next two years.
• Make home deliveries – a major touch point with our customers – a smiley Moko experience.
• Run one of the most efficient delivery operations East Africa has ever seen – operating within cost per unit volume and cost per product targets.

Keep & secure a happy home for Moko

• Ensure strong systems and SOPs are in place for all inventory movements – every warehouse passes regular stock audits with flying colours.
• Coordinate environment, health and safety initiatives across the company, ensuring high standards are adhered to in order to achieve a safe work environment.
• Ensure strong facility management and security protocols in place throughout our warehouse and factory facilities.

Lead like a Moko-er

• Serve on our Senior Leadership Team, setting organization-wide strategy and coordinating with other functional leads.
• Invest in coaching and development of your team, growing their capacity and raising up the next generation of Moko leaders.
• Maintain a high-performance culture, setting ambitious targets and rewarding outstanding accomplishments.
• Build an environment which is direct and honest, encourages initiative and puts our customers’ smiles first.

ARE YOU OUR DREAM CANDIDATE?

• You are eager to take responsibility for a key function at a senior leadership level and energized to build an extraordinary Home + Living brand.
• You have deep experience in supply chain and distribution
• You are an adaptable leader, with experience leading large teams through periods of change, and a track record of motivating and developing your direct reports toward outstanding results.
• You are highly systems-oriented, matching your process improvement toolkit with a strong understanding of cost controls to drive value addition through efficiency.
• You are a strong strategic planner, translating the company’s goals into measurable outcomes which guide your team to success.
• You are a strong critical thinker and problem solver, using a sharp understanding of the bigger picture to effectively overcome operational hurdles.

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WHAT YOU’LL DO

Moko’s Production Officers help us bring joy to thousands of families by manufacturing world-class furniture. You’ll lead a production team for a key product category, such as sofas, mattresses or foam cushions. Production Officers are organized and driven team leaders who are eager to join us in building one of Africa’s largest furniture factories.

THE ROLE IN BRIEF

Bring delight to our customers by making quality products, efficiently

• Lead your team in meeting production targets while upholding high standards of quality and safety
• Ensure efficient management of raw material inventory and determine optimum stock and re-order levels
• Collaborate with finance, sales, and warehousing teams to meet and exceed customer expectations
• Plan production scheduling to meet customer demand
• Coordinate with maintenance team to maximize machine uptime

Achieve consistent levels of high quality and support a culture of continuous improvement

Lead a high-performing production team

• Provide continuous feedback and coaching; regularly review team members’ performance
• Assist in the hiring and training of new team members
• Achieve high compliance with health and safety standards and other best-practice policies and procedures

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• Strong organizational and record-keeping skills, including the ability to develop operational tools in Microsoft Excel
• Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues.
• Strong attention to details and ability to deliver on assigned tasks with independence and little supervision
• Candidates with at least 2 years’ experience supervising a team preferable
• Strong professional references demonstrating professional accomplishment and trustworthiness
• Knowledge of good manufacturing practices and lean manufacturing policies and procedures
• Eagerness to join a young, quickly-growing organization and team
• Technical background a plus

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WHAT YOU’LL DO

We are looking to add a customer-oriented and analytical Depot Sales Assistant to our Customer Engagement team, who will be able to provide high class customer service to our clients and build long-term relationships with them. You’ll be motivated by building relationships with a portfolio of long-term customers. You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments.  Finally, you’ll be eager to take on more responsibility and grow your career as part of our team.

THE ROLE IN BRIEF

Manage Client Accounts

• Take responsibility for placing orders as directed by your supervisor
• Manage customers’ payment (Cash, Mpesa, Bank deposits)
• Build long-term relationships with clients and service recurring order needs
• Provide all customer support required by the Depot clients

Handle Stock and Ensure Proper Maintenance of the Depot

• Receive, offload, store and ensure proper distribution and maintenance of stock
• Conduct weekly stock checks or at other required intervals from time to time
• Ensuring cleanliness, tidiness, and safety of the work environment

Network within the Industry and Identify New Clients

• Build and grow relationships within the furniture manufacturing industry
• Use industry networks and any other related means to generate new leads on an on-going basis
• Develop a strong understanding of competitors and competing products on the market

Present Products to Prospective Customers

• Pursue leads, research prospects, and make initial introductory calls
• Make product presentations which show an in-depth understanding of our products and the client’s needs
• Offer recommendations to your supervisor about the creditworthiness of new customers
• Close relationships and coordinate orders with our warehouse

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have at least 1-2 years’ experience in a role with sales or customer relations responsibilities
• You possess strong interpersonal skills and success developing productive professional relationships
• A mature professional who can comfortably relate with business owners and purchasing managers
• You have strong analytical skills and attention to detail— you have the ability to analyse customer statements and proactively identify and address issues with customer accounts
• You are proficient in Microsoft Word and Excel
• You are eager to join a quickly growing organization and team

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The Role In Brief

The ideal Customer Experience Officer is a detail-oriented person who has a passion for engaging customers and telling the Moko story. They care about giving the customer the best experience, putting a smile on their face and sparks in their eyes and creating a deep and lasting connection. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running customer care programs to running market research surveys. They like to find solutions to problems and think of ideas to improve the customer’s experience and they strive to achieve the best possible outcome.

Responsibilities

Customer care and support

• Make outbound calls to customer to arrange home deliveries
• Coordinate with the delivery team to manage home deliveries to customers
• Ensure that payments are collected and logged in our system
• Assist customers in case of queries such as replacement of the product or assistance with product guarantee
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Maintain communication with customers through various channels i.e. WhatsApp, Phone calls, Messages
• Communicating and coordinating with colleagues as necessary

Lead Nurturing

• Follow up on leads to nurture positive relationships with them and help them place leads
• Keep an up to date record of leads and customers generated from activation events and keep a record of customer transactions, interactions, comments and complaints.
• Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system.

Qualifications

• Strong interpersonal skills and outgoing personality
• A proficient communicator in both verbal and written communication, in English and Kiswahili
• Outstanding problem-solving skills to assist customers in their sales journey
• Detail oriented person with the ability to seamlessly plan, coordinate and execute projects
• Ability to analyse data and proactively identify and address issues with customer accounts
• An initiative taker who enjoys working independently once you receive clear directions from the manager
• Proficient with Microsoft Word and Excel
• Proficient with customer relations management systems
• Eager to join a young, quickly growing organization and team

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WHAT YOU’LL DO

Our administrative team keeps Moko’s office running smoothly so that we can deliver on our customer’s dreams. From supporting hiring of new team members to ensuring smooth people operations, Administrative Assistants run the processes that drive our day to day business. You’ll work closely with members of our management team, making this a great development opportunity for anyone early in their administration, HR or accounting career.

THE ROLE IN BRIEF

 Administrative Assistants can take on a wide range of responsibilities, we tailor responsibilities to a team member’s specific skills. For this specific position, we’re looking for someone with training and/or experience in HR and accounting, and their main responsibilities will be:

Find and support talent

• Support the production team in hiring of casuals
• Support the talent team in sending out correspondence for new/prospective hires
• Support managers in sending out correspondence related to disciplinary action 
• Act as the finance liaison on matters relating to the production team’s employment issues. This would involve receiving and auditing the working hours submitted on a weekly basis, calculating overtime, allowances, deductions and forwarding these to payroll processing
• Handle queries relating to pay calculations arising from the production and operations teams

Lay the foundation of accurate and updated databases

• Filing of statutory returns and follow up to ensure these are updated in each statutory body’s respective database
• Keeping the team database updated
• Ensuring accurate data entry relating to working hours in the production team
• Computing leave balances for all employees
• Any other tasks that may be assigned by the supervisor 

CAREER GROWTH + COMPENSATION 

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have training and experience (at least 1 year) in HR and accounting
• You enjoy working on multiple diverse projects and tasks simultaneously
• You thrive when you are able to take initiative, you can plan and organize your work around specific goals
• You have the skills to implement administrative processes within a team, and value the structure and predictability they bring
• You can troubleshoot problems and offer ideas about viable solutions
• Prior work experience in a manufacturing company is a big plus