Job Openings at NCBA Group

Job Purpose Statement

To deliver exceptional business performance by providing operations support and excellent customer service to clients

Key Accountabilities (Duties and Responsibilities)

Financial 8%

• Introduce new business to the bank through cross selling
• Ensure no income leakage by collecting the necessary bank charges 

Internal business processes 62%

• Ensure completeness of applications, KYC verification and thorough searches are done for all applications under review.
• Ensure CRB and other relevant checks are done for all applications and customers and their respective relationship managers are notified the same day the application is received or reviewed.
• Zero tolerance to data capture errors, Searches errors, or failure to input all mandatory fields resulting to send backs
• Achieve set turnaround time to ensure customers and dealers are satisfied. The overall TAT target for initiation phase is 0.1 days.
• Ensuring effective management and requisition of the department’s stationery requirements. Ensure that there is adequate supply of the necessary stationery at all times.
• 100% adherence to policies, procedures and statutory guidelines.
• Audit, Compliance and Risk Rating = Satisfactory.
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
• Nil repeat findings.
• Policy and procedure knowledge. 

Customer 25%

• Update customers, dealers & RMs on the pending documents for each application on the same day.
• Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the team lives the NCBA Values
• Deliver Exceptional customer service to all stakeholders. 

Learning and growth 5%

• Achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.
• Ensure compliance with the leave policy on block leave and minimum carry over.
• Maintain own high performance.
• Own up-to-date and action based competency assessments and development plans for self.

Job Specifications

• Academic: Degree in a business related firld or any other relevant discipline
• Professional: Professional courses in business related fields
• Desired work experience: One year working experience in a banking environment

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Manage a portfolio of corporate customers within the western region; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned sector in line with the Bank’s strategy.

Apply experience in corporate relationship management to develop and implement account plans for new and existing portfolio within the assigned sector target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and targets.

Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.