Job Openings at Old Mutual Kenya

Job Description

To grow and maintain Retail, SME, bancassurance, microinsurance, digital and partnerships business lines by leading the team (monitoring quality and quantity of workflow, training, developing and motivating staff, routing and streamlining work, and assisting staff with difficult queries), thus achieving the set revenue targets and objectives for set business lines.
To assess and determine terms for risks for the above-mentioned business lines presented within set standards of service in a manner to ensure quality selection of risks and timely service.

KEY TASKS AND RESPONSIBILITIES

• Management of the distribution channels to ensure an increase in the number of distribution channel partners, attainment of product revenue targets, and profitability of the relevant product at appropriate cost levels.
• Assessing and determining terms for retail business risks presented within the set standards of service in a manner to ensure quality selection of risks and timely service
• Ensuring effective internal controls, policies, and procedures are in place by determining the acceptability of risks, monitoring and reviewing terms based on risk profile, managing an efficient sales cycle (sales pipeline), and value-based service cycle through the use of product bundling to drive the business goals
• Defining markets for the health retail business distribution channels for the retail products
• Managing and attending client, intermediary, and branch meetings to ensure high-quality customer service is delivered and client enquiries are resolved, while ensuring timely completion of investigations or resolution.
• Ensuring quality assurance by performing regular quality checks and taking appropriate corrective action and continuously reviewing the effectiveness of workflow systems and recommending improvements.
• Ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes the execution of customer due diligence processes, ensuring compliance with know-your-customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

SKILLS AND COMPETENCIES

• Good communication skills
• Ownership & Commitment
• Customer Focus
• Time management & Negotiation skills
• Business Planning & Implementation
• Honesty and integrity
• Good assessment and analytical skills
• Ability to work with cross functional teams.
• Ability to meet strict deadlines.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent supervisory and leadership skills.
• Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market.
• Strong analytical, data and reporting skills.

Qualifications:

• A business-related degree from a recognized university
• Relevant professional insurance qualification – DipCII/ACII/LOMA
• Strong skills with Microsoft Office Package: Excel, PowerPoint and Outlook Technical
• Knowledge.
• 4 years in medical insurance business development and underwriting functions
• 2 years in a supervisory/management role

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

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Job Description

The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.

KEY TASKS AND RESPONSIBILITIES

• Assessment of motor vehicles to ascertain the damages before obtaining the repair quotation
• Verify all motor assessment reports from external assessors before repair authority is given and determine the correctness of the pre- accident values
• Carry out re- inspections on repaired motor vehicles
• Provide technical guidance when called upon on various reasonable options to settle motor claims
• Continuous service provider management by constant appraisals
• Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
• Procure parts for garages through bidding.
• Constantly Review the list of rare model vehicles
• Resolve customer complaints and disputes on matters relating to repairs
• Ensure that the repair bids are sent to respective garages.
• Review all bids and award the repairs to the lowest bidder.

 SKILLS, KNOWLEDGE & COMPETENCIES

Competences

• Assertiveness and Self-drive
• Good interpersonal skills
• Good communication and negotiation skills
• Speed and Accuracy
• Ability to work in a team
• Ability to work under pressure and manage time effectively
• Strong Analytical skills
• Ready to work odd hours
• Excellent Computer skills

QUALIFICATIONS & EXPERIENCE

• Diploma in Mechanical/Automotive Engineering
• COP qualifications
• At least 3 years working experience in a similar role