Job Openings at Orchid HR Outsourcing

• We are seeking a talented, proactive and detail-oriented Technical Support and Customer Service to support the stability and efficiency of our technical systems and payment operations. The role involves providing technical support, monitoring system performance, managing reconciliations, and working closely with internal teams and external partners to ensure seamless operations

Key Roles & Responsibilities 

• Respond promptly to merchants’ inquiries via email, live chat, phone and any other approved communication channels. 
• Troubleshoot and resolve a wide range of technical issues, including debugging APIs and payment integrations. 
• Log, track, and manage support tickets with high level of accuracy and attention to detail, ensuring timely resolution and proper documentation.
•  Maintain a strong understanding of clients’ business operations and payment workflow to provide effective and relevant operations. 
• Collaborate with internal teams (Engineering, Product, Operations and Finance) to escalate and resolve high priority or complex issues. 
• Monitor network and system performance, troubleshoot connectivity and transactions issues and escalate incidents when required. 
• Monitor, support and ensure the smooth operation of payment systems and related services. Analyze and interpret application and transaction logs to identify, investigate, and resolve system or transactional- issues.
•  Accurately document and update merchant and customers records based on interactions within the CRM and other information management system.
•  Resolve customer and merchant complaints by providing appropriate solutions or alternatives and ensuring resolution within agreed service timelines. 
• Communicate complex technical operations issues clearly to relevant service owners or departments and recommend appropriate actions. 
• Effectively manage incoming and outgoing calls while maintaining professionalism. 
• Identify and access merchant and customer need to ensure satisfaction is met.
• Maintain accurate levels of all customer interactions, enquiries, complaints and resolution in line with company policies.
• Ensure all customer databases are updated, accurate and compliant with data protection requirements. 
• Create, manage and maintain customer and merchant databases
• Prepare and submit weekly and monthly reports on support activities, trends, system issues and performance metrics.
• Conduct customer survey and product surveys to support service improvement initiatives. 

Qualifications/ Requirements

• Bachelor’s degree in Business Information Technology (BBIT) or a related field. 
• At least 1-year experience working within the same roles.
• Strong working knowledge of MySQL databases (queries, basic optimization, troubleshooting).
• Experience with server administration, particularly Ubuntu/Linux servers. 
• Hands-on experience with AWS services (EC2, RDS, CloudWatch, or related services). 
• Familiarity with system monitoring tools, logs, and basic troubleshooting workflows. 
• Financial & Analytical Skills 
• Basic knowledge of financial accounting concepts, including:  Transaction flows, Settlements, Reconciliations 
• Strong proficiency in financial reconciliation tools like Excel, reporting tools, and data analysis tools. 
• Ability to investigate transaction mismatches and explain variances clearly. Soft Skills & Work Ethic 
• Excellent verbal and written communication skills. 
• Customer-focused mindset with experience in customer or merchant support. 
• Self-motivated, proactive, and able to work with minimal supervision. 
• Flexible availability, including support outside standard working hours when required.
• Strong team player with the ability to collaborate across technical and non-technical teams. 
• High attention to detail and strong problem-solving skills.

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Position Summary

We are seeking a detail-oriented and proactive Field sales representative who will play a vital role in driving product uptake and revenue growth by engaging directly with customers, contractors, architects, and procurement teams. The role involves territory management, client relationship building, market intelligence gathering, and execution of sales strategies aligned with business goals in the building materials sector.

Key Responsibilities

• Promote and sell the company’s building material products to contractors, architects, and procurement teams
• Conduct product demonstrations and presentations tailored to client needs.
• Deliver after-sales support and ensure high levels of customer satisfaction
• Identify upselling and cross-selling opportunities based on project phases and customer needs
• Negotiate prices, terms of sale, and service agreements
• Contact new and existing customers to understand their requirements and recommend suitable solutions.
• Identify and pursue sales opportunities in new or underserved geographic areas
• Conduct site visits and local outreach to engage potential clients
• Participate in activations, exhibitions, and community events to build brand visibility
• Provide feedback on regional trends and competitive activity.
• Generate, qualify, and maintain a pipeline of leads using CRM tools
• Submit weekly and monthly reports detailing sales performance, customer feedback, and market insights
• Monitor competitor activity and industry trends
• Liaise with internal teams (marketing, logistics, finance, and customer experience) to ensure smooth order fulfillment
• Support execution of marketing initiatives and promotions within assigned budgets and timelines

Qualifications/ Requirements

• Degree or diploma in business, marketing or related field.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Prior use of CRM systems or other sales tracking tools is an added advantage
• Experience in a FMCG company is an added advantage.
• Demonstrated ability to meet sales targets, build a sales pipeline, and close deals.
• Experience in conducting site visits, participating in activations, and engaging directly with customers across diverse locations and market segments.
• Strong interpersonal, negotiation, and presentation skills

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Key Responsibilities

• Provides on-the-job leadership and task supervision of machine operators and assigned employees in the production area of the plant.
• Plan, schedule, and allocate tasks across shifts to meet production requirements.
• Balance workloads across machines and staff to minimize downtime.
• Acts in a capacity to extend the supervisory abilities of the immediate reporting supervisor in charge of the overall plant
• Allocate production equipment to various production batches and schedules
• Fill in to give other machine operators required, scheduled “breaks” on specific times.
• Shutdown or start up the plant in line with set operational procedures
• Communicate issues that affect the departmental employees to the management.
• Requisition raw materials for production and ensure adequate control over raw materials and usage.
• Inspecting the lot number of raw materials before weighing and adding to the production batch.
• Monitor production lines to ensure output matches daily/weekly targets.
• Liaise with Quality Control to identify defects and implement corrective actions.
• Ensure operators understand and meet quality specifications
• Enforce strict adherence to health and safety policies.
• Maintain accurate shift reports on production volumes, downtime, and labor utilization.
• Track production KPIs and prepare daily summaries for the Production Manager.
• Report equipment malfunctions and coordinate with maintenance teams

Requirements

• Diploma or Degree in Manufacturing Engineering, or related field.
• 3+ years’ experience in a manufacturing.
• Prior exposure to construction materials manufacturing is highly desirable.
• Strong leadership and team coordination skills.
• Excellent problem-solving and decision-making abilities.
• Ability to handle pressure and make quick, informed decisions.
• Good communication and reporting abilities.