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  • Posted: Nov 19, 2020
    Deadline: Nov 24, 2020
  • Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA
    Read more about this company


    Service Availability Engineer (Container Management) Contractor


    We are pleased to announce the following Contract Opportunity within Digital IT department in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Reporting to the Manager Service Availability, the position holder will be responsible for system planning, deployment, monitoring and administration of Linux, Windows, VMware, RHEV, container management, Open stack and storage systems.  This includes general system administration tasks, software and hardware installations, system configuration, backups, system monitoring, performance tuning, troubleshooting, skills transfer, internal customer management, configuration management and documentation.

    Job Responsibilities

    • Responsible for ensuring all Microservices, other Container Services and all container Platforms are running optimally.
    • Responsible for interfacing with application development teams to support applications fit within the container infrastructure with scalability, reliability and security designed and implemented from the onset.
    • Responsible for building, maintaining and supporting high-performance, fault-tolerant, scalable and distributed container management systems.
    • Responsible for automation of infrastructure at massive scale to support scaling of digital services.
    • Monitoring of container management systems performance for potential bottlenecks, identifying possible solutions, and collaborating with the application development teams to implement those fixes.
    • Working closely with the customer – application teams internal to Safaricom, to drive adoption of the container solutions and to assist the teams in coming up with the best approach for their migrations, including architecture evaluation, setting up orchestration for application deployments. Guiding development teams on best practices to containerize applications.
    • Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.
    • Providing software-related operations support, including managing level two and level three incident and problem management
    • Creating prototypes, designing and building modules and solutions in an iterative agile cycle, develop, maintain, and optimize the business outcome
    • Developing and executing automation scripts and maintenance jobs
    • Managing incidents as level two and level three support diagnosis and troubleshooting of technical issues and review solutions proposed to resolve ensuring the MTTR is met across all domains.


    • Degree in computer science/Information Technology or Engineering,
    • 3+ years’ experience in infrastructure support in an environment with mixed Windows, Linux and UNIX server environment
    • Certification in VMware (VCP), Linux, Kubernetes, Cloud solutions and DevOps tools.
    • Experience with Configuration Management and Automation E.g. Chef, Ansible, puppet and Terraforms.
    • Good working knowledge of high availability environments with clustering and distributed storage technologies.
    • Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift and others.
    • Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
    • Good understanding of System Administration Techniques – e.g. OS Performance, Windows, Virtualization, Linux enterprise, server hardware and storage.
    • Strong oral, written, interpersonal communication and leadership skills
    • Programming skills in preferably python
    • Experience with managing the development lifecycle for agile software development projects.
    • Good understanding of build tools, CI/CD, Devops and Agile principles
    • Experience working in a multi tenancy environment.
    • Experience in documentation

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    Service Availability Engineer (DBA) Contractor


    We are pleased to announce the following Contract Opportunity within Digital IT department in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Reporting to the Manager Service Availability, the candidate will be responsible for Administration, Performance tuning, Capacity planning, management and 1st line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.

    Key Responsibilities

    • Database administration and support lifecycle including backup/recovery automation/and maintenance.
    • Supporting the development, system test, user acceptance, training, and production database environments.
    • Ensure 99.99% availability maintained for all critical databases;
    • Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    • Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    • Ensure 90% of tickets closure is maintained;
    • Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
    • Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;
    • Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
    • Ensure Conformance to security standards for databases and data integrity;
    • Develop retention policies and architecture for all systems, whilst maintaining BCP;
    • Ensure regular reviews on ILM policies conducted;
    • Ensure dimensioning of systems is done periodically based on demand experienced and projected;
    • Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance. 


    • Degree in Computer Science or Technical Related Field;
    • With at least 3 years’ hands on Experience in Managing large and medium databases;
    • Experience in Nosql databases, Mysql and other OpenSource databases platforms
    • Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
    • Experience in Linux/Unix Operating system.
    • Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration and ILM techniques
    • Attention to details and analytical thinking.
    • Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification.

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    Director FTTx


    We are pleased to announce the following vacancy in the Fibre/Commercial Business. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Post Description

    The role is required to provide strategic and operational drive to the FTTx strategic roadmap and scale the FTTx business/operating model of Safaricom. The role is key in our digital transformation journey and focused on customer obsession. The role will report to the Chief Executive Officer and will be accountable for people, process, and performance through collaborative engagement across the value chain in the organisation.

    Key Responsibilities

    • Define and drive Safaricom FTTx strategy
    • Ensure operational plans align with business and financial objectives.
    • Contribute to functional strategy development
    • Embrace Convergence and grow FTTx uptake through relevant content, solutions, services and partnerships.
    • Drive growth by accelerating fixed broadband customer base, launch converged propositions, extend coverage and  strengthen our Customer Promise and Experience
    • Enable FTTx Network Services growth and scalability


    • 10 /15 years+ experience in Techco environment;
    • Experience with strategic budgets and planning as well as overseen Profit & Loss management;
    • Strong business and client leadership abilities; ability to innovate and engage stakeholders;
    • Demonstrated evidence of leading innovative and/or transformative projects;
    • Experience with FTTx feasibility planning and business modelling;
    • Existing relationships with FTTx active equipment (GPON, etc.) suppliers;

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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