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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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Reporting to the Research and Design Tech Lead the role holder will be responsible for scouting, developing & testing prototypes & piloting, refining and adopting new technologies to solve current problems, improving operation efficiencies and to create new platforms that support new business opportunities. Working with partners, Project teams, Squads as well as virtual IT delivery teams to implement various projects and business deliverables. Break down complex requirements into simple trackable tasks. Be committed to high quality output and delivery on time.
The main duties are:
- Scout new technologies and vendors to enable innovation and identify technical enablers
- Developing and testing prototypes
- Piloting, refining and adopting new technologies and partner solutions
- Responsible for Solutions Design and specifications with Quarterly target focus
- Support setting up of crowdsourcing initiatives to generate innovative ideas and concepts
- Coordinate with other engineers, management and partners on research and design work
Key Responsibilities
- Responsible for research and design initiatives by sourcing, developing and driving new technology capabilites.
- Responsible for delivering 70% of the projects on time
- Ensure agile is implemented in all of the projects
- Maintain an accurate registry of all research and design projects with various statuses and ensure stakeholders are appraised at all times
Leadership:
- Align with business product leads & PMO on project KPI’s, milestones and timelines
- Attend relevant meetings to align with business and customer needs needs
- Regular team and one-on-one engagements
- Build the team skillset as per digital skills priority areas.
- Team performance management
- Provide budget inputs for research and design solutions.
- Drive technology and platform discussions
Business Analysis:
- Weekly Delivery reporting to BU HoDs and Senior Managers on the status of their deliverables
- Responsible for gathering, detailing and documenting all business requirements
- Development of use cases that align and guide research and design initiatives
Solutions Design:
- Ensure test plans cover all aspects of Business Requirements and existing business rules
- Responsible for Solutions Design to meet business requirements and non-functional requirements
- Drive new solutions leveraging technology that inform evolution
- Collaboratively oversee the development/configuration of solutions as per agreed designs
- Provide advisory input into all new system considerations.
QUALIFICATIONS
- Degree in Science/computer science/Engineering/Business related.
- Strong business acumen and mindset
- 5+ years of technical experience in a busy IT development environment, 2 years of which must include experience in designing systems and solutions.
- 3+ years’ Experience in Technical Leadership of large IT projects
- Team player who is skilled at building up and managing stakeholder relationships successfully
- Ability to persuade stakeholders and to champion effective techniques through delivery
- Ability to drive initiatives in new areas
- A curious and innovative mind that built things.
- Love for new technologies that purposefully drive impact
Last Date to Apply: Mar 21, 2023
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We are pleased to announce the position of Billing Engineer – Revenue Management Support in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Manager – Revenue Management Support the position holder will act as Billing Engineer for Safaricom, for Revenue Management Support team towards supporting operations and maintenance of Revenue Management systems for Converged Billing system (CBS), Mediation system, Provisioning, UVC, and other Billing related systems
Key Responsibilities:
- Ensure Bill run, reporting, CDR delivery, provisioning is delivered in a timely manner as per SLA
- Responsible for ensuring conformance to security standards for Billing systems.
- Responsible for Revenue Management support including but not limited to availability, performance and reliability of Billing systems.
- Responsible for implementation and integration of new Billing hardware/software, installation and integration projects
- Responsible for addressing customer complaints, requests, systems faults and on call for emergency response
- Reporting on systems performance, monitoring alert systems, tickets and incidents
- Backup management of all Billing systems.
- Version management of all Billing systems within agreed version levels.
- Business continuity execution as per Safaricom BCP policy.
- Incident and problem management in line with SLA agreed with various stakeholders.
- Optimization of the Billing systems Internal Process to ensure optimal operations through initiatives such as automation.
- Liaise closely with Revenue Management Planning, Products and PMO to ensure that new products and services are delivered with the right quality
Qualifications
- Strong knowledge in Billing & Charging domain
- Strong knowledge of Linux/Unix, scripting, Databases
- Strong planning, design and problem-solving skills
- Experience in DevOps, Software design/development skills, Java or python programming
- Good and effective communications skills, both orally and in writing
- Bachelor’s in computer science, Engineering, Science, IT, Telecommunication or Electrical Engineering
- Minimum of 5 years working experience in the Telecommunications, financial services sector or similar industries in relevant field of Design, Planning & Support
- Experience of Huawei Convergent Billing System (CBS)
Last Date to Apply: Mar 22, 2023
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Reporting to the Research and Design Tech Lead the role holder will be responsible for scouting, developing & testing prototypes & piloting, refining and adopting new technologies to solve current problems, improving operation efficiencies and to create new platforms that support new business opportunities. Working with partners, Project teams, Squads as well as virtual IT delivery teams to implement various projects and business deliverables. Break down complex requirements into simple trackable tasks. Be committed to high quality output and delivery on time.
The main duties are:
- Scout new technologies and vendors to enable innovation and identify technical enablers
- Developing and testing prototypes
- Piloting, refining and adopting new technologies and partner solutions
- Responsible for Solutions Design and specifications with Quarterly target focus
- Support setting up of crowdsourcing initiatives to generate innovative ideas and concepts
- Coordinate with other engineers, management and partners on research and design work
Key Responsibilities
- Responsible for research and design initiatives by sourcing, developing and driving new technology capabilites.
- Responsible for delivering 70% of the projects on time
- Ensure agile is implemented in all of the projects
- Maintain an accurate registry of all research and design projects with various statuses and ensure stakeholders are appraised at all times
- Align with business product leads & PMO on project KPI’s, milestones and timelines
Leadership:
- Attend relevant meetings to align with business and customer needs needs
- Regular team and one-on-one engagements
- Build the team skillset as per digital skills priority areas.
- Team performance management
- Provide budget inputs for research and design solutions.
- Drive technology and platform discussions
- Weekly Delivery reporting to BU HoDs and Senior Managers on the status of their deliverables
Business Analysis:
- Responsible for gathering, detailing and documenting all business requirements
- Development of use cases that align and guide research and design initiatives
- Ensure test plans cover all aspects of Business Requirements and existing business rules
Solutions Design:
- Responsible for Solutions Design to meet business requirements and non-functional requirements
- Drive new solutions leveraging technology that inform evolution
- Collaboratively oversee the development/configuration of solutions as per agreed designs
- Provide advisory input into all new system considerations.
QUALIFICATIONS
- BSc /B-Tech in computer Science/Electrical and communication/ Telecoms, Engineering, or a similar field.
- At Least 5 years’ experience as cloud engineer, Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed windows and major UNIX/Linux server environment.
- Above 5 years’ experience in a busy IT or Telecommunications environment –Involved in Strategy Modeling, Planning, Design and Optimization of compute and storage infrastructure
- AWS and GCP Cloud knowledge and deployment models.
- Experience in working with Terraform, Ansible infrastructure as code platform to automate various aspects of infrastructure configuration, provisioning, and management
- Experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and TDD.
- Strong data analytical skills, analytical thinking, attention to details and ability to identify solutions to complex problems.
- Great Stakeholder management skills
- Leadership and coaching skills
- Demonstrate excellent Planning and organizing skills
- Team spirit and good communication abilities
- Proven Track record in delivering results
- Strong oral, written, interpersonal communication and leadership skills
- Certification in any of the following Systems and Network or related trainings is an added advantage
- AWS Certified Solution Architect certification
- Microsoft Certified: Azure Administrator Associate
- Terraform Associate certification
- Red Hat Certified Specialist in Advanced Automation
- Scrum Fundamentals Certified
- Network certification e.g., CCNA, CCNP
- UNIX/Linux certification
- VMware certification e.g., VCP
- Certified Kubernetes Administrator (CKA)
Last Date to Apply: Mar 21, 2023
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Reporting to the Team Lead Infrastructure Operations & Security Remediations, the role holder shall implement and support Core IT infrastructure including the data centers, operating systems, Active Directory, DNS, Azure AD, ADFS, servers infrastructure, storage, SAN, backups, cloud computing, and collaboration systems such as email (exchange & Microsoft 365), Share point and Teams.
Key Responsibilities
- Administration, configuration and troubleshooting of servers based on Windows, UNIX/Linux and Virtualization which includes quick response, problem resolution and escalation of issues.
- Administration, configuration and troubleshooting of SAN/NAS storage systems and SAN directors. This includes storage LUN provisioning and Zoning.
- Analysis of server/storage hardware and operating system software. This includes implementation of tactical service improvements, upgrades and patching.
- Operations of backup tools, respective hardware and software assurance and testing of disk and data recovery. In case of issues offer prompt restoration of lost data for the business.
- Remediation of Security, Compliance and Audit Issues within the Core Infrastructure
- Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components.
- Maintenance of systems documentation and procedures.
- Working in an agile environment and utilizing relevant tools such as Jira & Confluence.
QUALIFICATIONS
- BSc /B-Tech in computer Science/Electrical and communication/ Telecoms, Engineering, or a similar field.
- At Least 5 years’ experience as cloud engineer, Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed windows and major UNIX/Linux server environment.
- 3+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware, Openstack and Redhat virtualization.
- AWS and GCP Cloud knowledge and deployment models.
- System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage.
- Experience in enterprise SAN/NAS storage and SAN Directors management.
- Great Stakeholder management skills
- Demonstrate excellent Planning and organizing skills
- Team spirit and good communication abilities
- Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu
- Strong oral, written, interpersonal communication and leadership skills
- Certification in any of the following Systems and Network or related trainings is an added advantage
- Microsoft Certified: Azure Administrator Associate
- AWS Certified Solution Architect certification
- Terraform Associate certification
- Red Hat Certified Specialist in Advanced Automation
- Network certification e.g., CCNA, CCNP
- UNIX/Linux certification
- VMware certification e.g., VCP
- Certified Kubernetes Administrator (CKA)
Last Date to Apply: Mar 21, 2023
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Reporting to the Engineering Lead – Financial Services IT, the position holder will be responsible for Administration, Performance tuning and 3rd line support of ALL Enterprise Database (DB) Systems for systems within Financial services IT. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Mongo, Cassandra and Hadoop related database platforms.
Role purpose:
- Database administration and support lifecycle including backup/recovery, automation, Maintenance.
- Ensure 99.99% availability maintained for all critical databases.
- Ensure tickets raised are responded to within the agreed SLA;
- Ensure regular reviews on information lifecycle management policies is conducted.
- Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.
- Implement open-source databases as an alternative to existing proprietary solutions.
- Monitoring performance and managing parameters to provided fast query performance to front end users ensuring performance of production databases.
- Monitoring including system logs, events and correlation and maintain performance statistics and setting baseline statistics.
- Gathering database statistics and ensuring statistics gathering jobs are scheduled so as not to affect product traffic and implementing recommendations after careful analyses.
- Monitoring and managing high availability components such as RAC, Data Guard, RMAN, ASM and underlying infrastructure for mission critical databases.
- Developing, managing, and testing backup and recovery plans and ensuring storage, archiving, back-up and recovery procedures are functioning properly.
- Take lead role in the various lT audits in providing necessary information and enforcing closure of audit, change management and compliance issues.
- Manage key I.T. risks for all database systems and ensure proper mitigation.
- Take lead role in BCP and disaster recovery preparedness through periodic testing as scheduled and update of disaster recovery procedures and sharing the results with management.
- Team up with applications support, development and infrastructure team in the development, implementation, management applications, infrastructure, and monitor system health to proactively identify weaknesses and address them.
- Perform database tasks such as schema design, capacity planning, maintenance,
- Considering both back-end organization of data and front-end accessibility for end-users and further refining the physical design to meet system storage requirements.
- Installing database management systems (RDBMS) using best practice; ensure compliance with RDBMS license agreements
- Creating and maintaining database documentation, including data standards, procedures, and definitions for the data dictionary (metadata) and maintain all technical documentation relating to database management.
- Communicating regularly with technical, applications and operational staff to ensure database integrity and security.
- Perform under limited supervision, maintain reliability of data and databases, and assisting developing and implementing standards for database maintenance and configuration.
- Applying database patches to the various databases using a strategy that has least service impact.
- Carrying out database upgrades to the various databases using a strategy that has least service impact.
- Tablespace management/expansion and validating health of grid and ASM.
- Handling database migrations from old hardware to new hardware and taking lead on the databases during projects.
- Taking lead on database load tests and performance tuning during projects.
- Responding to database related incidents and providing RCAs.
- Advising on and implementing database audit strategy that doesn’t affect performance of the database.
QUALIFICATIONS
- Degree in Computer Science or Technical Related Field;
- With at least 2 years hands on Experience in Managing large databases;
- Experience in NoSQL databases, MySQL and other OpenSource databases platforms
- Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
- Experience in Linux/Unix and Windows Operating system.
- Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration, and ILM techniques
- Attention to details and analytical thinking.
- Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification
Additional Details
- Knowledge in below is an added advantage.
- Oracle Fusion and Weblogic administration
- Cassandra, Mongo or any other NoSQL database
Last Date to Apply: Mar 21, 2023
Method of Application
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